1 # SOME DESCRIPTIVE TITLE
2 # Copyright (C) YEAR Cory Doctorow
3 # This file is distributed under the same license as the How to Destroy Surveillance Capitalism package.
4 # FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
9 "Project-Id-Version: How to Destroy Surveillance Capitalism n/a\n"
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26 msgid "How to Destroy Surveillance Capitalism"
29 #. type: Content of: <article><articleinfo><authorgroup><author><firstname>
30 #: how-to-destroy-surveillance-capitalism.xml:11
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42 msgid "<city>Oslo</city>"
45 #. type: Content of: <article><articleinfo>
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48 "<publisher> <publishername>Petter Reinholdtsen</publishername> <placeholder "
49 "type=\"address\" id=\"0\"/> </publisher> <copyright> <year>2020</year> "
50 "<holder>Cory Doctorow</holder> </copyright> <copyright> <year>2020</year> "
51 "<holder>Petter Reinholdtsen</holder> </copyright>"
54 #. type: Content of: <article><articleinfo><legalnotice><para>
55 #: how-to-destroy-surveillance-capitalism.xml:32
56 msgid "How to Destroy Surveillance Capitalism by Cory Doctorow."
59 #. type: Content of: <article><articleinfo><legalnotice><para>
60 #: how-to-destroy-surveillance-capitalism.xml:35
61 msgid "Published by Petter Reinholdtsen."
64 #. type: Content of: <article><articleinfo><legalnotice><para>
65 #: how-to-destroy-surveillance-capitalism.xml:39
66 msgid "ISBN 978-82-93828-XX-X (hard cover)"
69 #. type: Content of: <article><articleinfo><legalnotice><para>
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76 msgid "ISBN 978-82-93828-XX-X (ePub)"
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105 msgid "Creative Commons, Some rights reserved"
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113 #. type: Content of: <article><articleinfo><legalnotice><para>
114 #: how-to-destroy-surveillance-capitalism.xml:75
116 "This book is licensed under a Creative Commons license. This license permits "
117 "any use of this work, so long as attribution is given and no derivatived "
118 "material is distributed. For more information about the license visit "
119 "<ulink url=\"https://creativecommons.org/licenses/by-nd/4.0/\"/>."
122 #. type: Content of: <article><articleinfo><abstract><para>
123 #: how-to-destroy-surveillance-capitalism.xml:84
125 "Our devices and services gather most of the data that the NSA mines for its "
126 "surveillance project. We pay for these devices and the services they connect "
127 "to, and then we painstakingly perform the data-entry tasks associated with "
128 "logging facts about our lives, opinions, and preferences."
131 #. type: Content of: <article><articleinfo><abstract><para>
132 #: how-to-destroy-surveillance-capitalism.xml:91
134 "Thanks to Big Tech, Surveillance capitalism is everywhere. This is not "
135 "because it is really good at manipulating our behaviour, or the rogue abuse "
136 "of corporate power. It is the result of unchecked monopolism and the "
137 "abusive behavior it abets. It is the system working as intended and "
138 "expected. Cory Doctorow has written an extended critique of Shoshana "
139 "Zuboff's The Age of Surveillance Capitalism: The Fight for a Human Future at "
140 "the New Frontier of Power, with a non-magical analysis of the problem "
141 "leading to a different proposal for a solution."
144 #. type: Content of: <article><sect1><title>
145 #: how-to-destroy-surveillance-capitalism.xml:105
146 msgid "The net of a thousand lies"
149 #. type: Content of: <article><sect1><para>
150 #: how-to-destroy-surveillance-capitalism.xml:107
152 "The most surprising thing about the rebirth of flat Earthers in the 21st "
153 "century is just how widespread the evidence against them is. You can "
154 "understand how, centuries ago, people who’d never gained a high-enough "
155 "vantage point from which to see the Earth’s curvature might come to the "
156 "commonsense belief that the flat-seeming Earth was, indeed, flat."
159 #. type: Content of: <article><sect1><para>
160 #: how-to-destroy-surveillance-capitalism.xml:115
162 "But today, when elementary schools routinely dangle GoPro cameras from "
163 "balloons and loft them high enough to photograph the Earth’s curve — to say "
164 "nothing of the unexceptional sight of the curved Earth from an airplane "
165 "window — it takes a heroic effort to maintain the belief that the world is "
169 #. type: Content of: <article><sect1><para>
170 #: how-to-destroy-surveillance-capitalism.xml:122
172 "Likewise for white nationalism and eugenics: In an age where you can become "
173 "a computational genomics datapoint by swabbing your cheek and mailing it to "
174 "a gene-sequencing company along with a modest sum of money, <quote>race "
175 "science</quote> has never been easier to refute."
178 #. type: Content of: <article><sect1><para>
179 #: how-to-destroy-surveillance-capitalism.xml:128
181 "We are living through a golden age of both readily available facts and "
182 "denial of those facts. Terrible ideas that have lingered on the fringes for "
183 "decades or even centuries have gone mainstream seemingly overnight."
186 #. type: Content of: <article><sect1><para>
187 #: how-to-destroy-surveillance-capitalism.xml:134
189 "When an obscure idea gains currency, there are only two things that can "
190 "explain its ascendance: Either the person expressing that idea has gotten a "
191 "lot better at stating their case, or the proposition has become harder to "
192 "deny in the face of mounting evidence. In other words, if we want people to "
193 "take climate change seriously, we can get a bunch of Greta Thunbergs to make "
194 "eloquent, passionate arguments from podiums, winning our hearts and minds, "
195 "or we can wait for flood, fire, broiling sun, and pandemics to make the case "
196 "for us. In practice, we’ll probably have to do some of both: The more we’re "
197 "boiling and burning and drowning and wasting away, the easier it will be for "
198 "the Greta Thunbergs of the world to convince us."
201 #. type: Content of: <article><sect1><para>
202 #: how-to-destroy-surveillance-capitalism.xml:147
204 "The arguments for ridiculous beliefs in odious conspiracies like "
205 "anti-vaccination, climate denial, a flat Earth, and eugenics are no better "
206 "than they were a generation ago. Indeed, they’re worse because they are "
207 "being pitched to people who have at least a background awareness of the "
211 #. type: Content of: <article><sect1><para>
212 #: how-to-destroy-surveillance-capitalism.xml:154
214 "Anti-vax has been around since the first vaccines, but the early "
215 "anti-vaxxers were pitching people who were less equipped to understand even "
216 "the most basic ideas from microbiology, and moreover, those people had not "
217 "witnessed the extermination of mass-murdering diseases like polio, smallpox, "
218 "and measles. Today’s anti-vaxxers are no more eloquent than their forebears, "
219 "and they have a much harder job."
222 #. type: Content of: <article><sect1><para>
223 #: how-to-destroy-surveillance-capitalism.xml:163
225 "So can these far-fetched conspiracy theorists really be succeeding on the "
226 "basis of superior arguments?"
229 #. type: Content of: <article><sect1><para>
230 #: how-to-destroy-surveillance-capitalism.xml:167
232 "Some people think so. Today, there is a widespread belief that machine "
233 "learning and commercial surveillance can turn even the most fumble-tongued "
234 "conspiracy theorist into a svengali who can warp your perceptions and win "
235 "your belief by locating vulnerable people and then pitching them with "
236 "A.I.-refined arguments that bypass their rational faculties and turn "
237 "everyday people into flat Earthers, anti-vaxxers, or even Nazis. When the "
238 "RAND Corporation <ulink "
239 "url=\"https://www.rand.org/content/dam/rand/pubs/research_reports/RR400/RR453/RAND_RR453.pdf\">blames "
240 "Facebook for <quote>radicalization</quote></ulink> and when Facebook’s role "
241 "in spreading coronavirus misinformation is <ulink "
242 "url=\"https://secure.avaaz.org/campaign/en/facebook_threat_health/\">blamed "
243 "on its algorithm</ulink>, the implicit message is that machine learning and "
244 "surveillance are causing the changes in our consensus about what’s true."
247 #. type: Content of: <article><sect1><para>
248 #: how-to-destroy-surveillance-capitalism.xml:183
250 "After all, in a world where sprawling and incoherent conspiracy theories "
251 "like Pizzagate and its successor, QAnon, have widespread followings, "
252 "<emphasis>something</emphasis> must be afoot."
255 #. type: Content of: <article><sect1><para>
256 #: how-to-destroy-surveillance-capitalism.xml:188
258 "But what if there’s another explanation? What if it’s the material "
259 "circumstances, and not the arguments, that are making the difference for "
260 "these conspiracy pitchmen? What if the trauma of living through "
261 "<emphasis>real conspiracies</emphasis> all around us — conspiracies among "
262 "wealthy people, their lobbyists, and lawmakers to bury inconvenient facts "
263 "and evidence of wrongdoing (these conspiracies are commonly known as "
264 "<quote>corruption</quote>) — is making people vulnerable to conspiracy "
268 #. type: Content of: <article><sect1><para>
269 #: how-to-destroy-surveillance-capitalism.xml:198
271 "If it’s trauma and not contagion — material conditions and not ideology — "
272 "that is making the difference today and enabling a rise of repulsive "
273 "misinformation in the face of easily observed facts, that doesn’t mean our "
274 "computer networks are blameless. They’re still doing the heavy work of "
275 "locating vulnerable people and guiding them through a series of "
276 "ever-more-extreme ideas and communities."
279 #. type: Content of: <article><sect1><para>
280 #: how-to-destroy-surveillance-capitalism.xml:206
282 "Belief in conspiracy is a raging fire that has done real damage and poses "
283 "real danger to our planet and species, from epidemics <ulink "
284 "url=\"https://www.cdc.gov/measles/cases-outbreaks.html\">kicked off by "
285 "vaccine denial</ulink> to genocides <ulink "
286 "url=\"https://www.nytimes.com/2018/10/15/technology/myanmar-facebook-genocide.html\">kicked "
287 "off by racist conspiracies</ulink> to planetary meltdown caused by "
288 "denial-inspired climate inaction. Our world is on fire, and so we have to "
289 "put the fires out — to figure out how to help people see the truth of the "
290 "world through the conspiracies they’ve been confused by."
293 #. type: Content of: <article><sect1><para>
294 #: how-to-destroy-surveillance-capitalism.xml:218
296 "But firefighting is reactive. We need fire "
297 "<emphasis>prevention</emphasis>. We need to strike at the traumatic material "
298 "conditions that make people vulnerable to the contagion of conspiracy. Here, "
299 "too, tech has a role to play."
302 #. type: Content of: <article><sect1><para>
303 #: how-to-destroy-surveillance-capitalism.xml:224
305 "There’s no shortage of proposals to address this. From the EU’s <ulink "
306 "url=\"https://edri.org/tag/terreg/\">Terrorist Content Regulation</ulink>, "
307 "which requires platforms to police and remove <quote>extremist</quote> "
308 "content, to the U.S. proposals to <ulink "
309 "url=\"https://www.eff.org/deeplinks/2020/03/earn-it-act-violates-constitution\">force "
310 "tech companies to spy on their users</ulink> and hold them liable <ulink "
311 "url=\"https://www.natlawreview.com/article/repeal-cda-section-230\">for "
312 "their users’ bad speech</ulink>, there’s a lot of energy to force tech "
313 "companies to solve the problems they created."
316 #. type: Content of: <article><sect1><para>
317 #: how-to-destroy-surveillance-capitalism.xml:235
319 "There’s a critical piece missing from the debate, though. All these "
320 "solutions assume that tech companies are a fixture, that their dominance "
321 "over the internet is a permanent fact. Proposals to replace Big Tech with a "
322 "more diffused, pluralistic internet are nowhere to be found. Worse: The "
323 "<quote>solutions</quote> on the table today <emphasis>require</emphasis> Big "
324 "Tech to stay big because only the very largest companies can afford to "
325 "implement the systems these laws demand."
328 #. type: Content of: <article><sect1><para>
329 #: how-to-destroy-surveillance-capitalism.xml:245
331 "Figuring out what we want our tech to look like is crucial if we’re going to "
332 "get out of this mess. Today, we’re at a crossroads where we’re trying to "
333 "figure out if we want to fix the Big Tech companies that dominate our "
334 "internet or if we want to fix the internet itself by unshackling it from Big "
335 "Tech’s stranglehold. We can’t do both, so we have to choose."
338 #. type: Content of: <article><sect1><para>
339 #: how-to-destroy-surveillance-capitalism.xml:253
341 "I want us to choose wisely. Taming Big Tech is integral to fixing the "
342 "Internet, and for that, we need digital rights activism."
345 #. type: Content of: <article><sect1><title>
346 #: how-to-destroy-surveillance-capitalism.xml:257
347 msgid "Digital rights activism, a quarter-century on"
350 #. type: Content of: <article><sect1><para>
351 #: how-to-destroy-surveillance-capitalism.xml:259
353 "Digital rights activism is more than 30 years old now. The Electronic "
354 "Frontier Foundation turned 30 this year; the Free Software Foundation "
355 "launched in 1985. For most of the history of the movement, the most "
356 "prominent criticism leveled against it was that it was irrelevant: The real "
357 "activist causes were real-world causes (think of the skepticism when <ulink "
358 "url=\"https://www.loc.gov/law/foreign-news/article/finland-legal-right-to-broadband-for-all-citizens/#:~:text=Global%20Legal%20Monitor,-Home%20%7C%20Search%20%7C%20Browse&text=(July%206%2C%202010)%20On,connection%20100%20MBPS%20by%202015.\">Finland "
359 "declared broadband a human right in 2010</ulink>), and real-world activism "
360 "was shoe-leather activism (think of Malcolm Gladwell’s <ulink "
361 "url=\"https://www.newyorker.com/magazine/2010/10/04/small-change-malcolm-gladwell\">contempt "
362 "for <quote>clicktivism</quote></ulink>). But as tech has grown more central "
363 "to our daily lives, these accusations of irrelevance have given way first to "
364 "accusations of insincerity (<quote>You only care about tech because you’re "
366 "url=\"https://www.ipwatchdog.com/2018/06/04/report-engine-eff-shills-google-patent-reform/id=98007/\">shilling "
367 "for tech companies</ulink></quote>) to accusations of negligence (<quote>Why "
368 "didn’t you foresee that tech could be such a destructive force?</quote>). "
369 "But digital rights activism is right where it’s always been: looking out for "
370 "the humans in a world where tech is inexorably taking over."
373 #. type: Content of: <article><sect1><para>
374 #: how-to-destroy-surveillance-capitalism.xml:280
376 "The latest version of this critique comes in the form of <quote>surveillance "
377 "capitalism,</quote> a term coined by business professor Shoshana Zuboff in "
378 "her long and influential 2019 book, <emphasis>The Age of Surveillance "
379 "Capitalism: The Fight for a Human Future at the New Frontier of "
380 "Power</emphasis>. Zuboff argues that <quote>surveillance capitalism</quote> "
381 "is a unique creature of the tech industry and that it is unlike any other "
382 "abusive commercial practice in history, one that is <quote>constituted by "
383 "unexpected and often illegible mechanisms of extraction, commodification, "
384 "and control that effectively exile persons from their own behavior while "
385 "producing new markets of behavioral prediction and "
386 "modification. Surveillance capitalism challenges democratic norms and "
387 "departs in key ways from the centuries-long evolution of market "
388 "capitalism.</quote> It is a new and deadly form of capitalism, a "
389 "<quote>rogue capitalism,</quote> and our lack of understanding of its unique "
390 "capabilities and dangers represents an existential, species-wide "
391 "threat. She’s right that capitalism today threatens our species, and she’s "
392 "right that tech poses unique challenges to our species and civilization, but "
393 "she’s really wrong about how tech is different and why it threatens our "
397 #. type: Content of: <article><sect1><para>
398 #: how-to-destroy-surveillance-capitalism.xml:301
400 "What’s more, I think that her incorrect diagnosis will lead us down a path "
401 "that ends up making Big Tech stronger, not weaker. We need to take down Big "
402 "Tech, and to do that, we need to start by correctly identifying the problem."
405 #. type: Content of: <article><sect1><title>
406 #: how-to-destroy-surveillance-capitalism.xml:307
407 msgid "Tech exceptionalism, then and now"
410 #. type: Content of: <article><sect1><para>
411 #: how-to-destroy-surveillance-capitalism.xml:309
413 "Early critics of the digital rights movement — perhaps best represented by "
414 "campaigning organizations like the Electronic Frontier Foundation, the Free "
415 "Software Foundation, Public Knowledge, and others that focused on preserving "
416 "and enhancing basic human rights in the digital realm — damned activists for "
417 "practicing <quote>tech exceptionalism.</quote> Around the turn of the "
418 "millennium, serious people ridiculed any claim that tech policy mattered in "
419 "the <quote>real world.</quote> Claims that tech rules had implications for "
420 "speech, association, privacy, search and seizure, and fundamental rights and "
421 "equities were treated as ridiculous, an elevation of the concerns of sad "
422 "nerds arguing about <emphasis>Star Trek</emphasis> on bulletin board systems "
423 "above the struggles of the Freedom Riders, Nelson Mandela, or the Warsaw "
427 #. type: Content of: <article><sect1><para>
428 #: how-to-destroy-surveillance-capitalism.xml:324
430 "In the decades since, accusations of <quote>tech exceptionalism</quote> have "
431 "only sharpened as tech’s role in everyday life has expanded: Now that tech "
432 "has infiltrated every corner of our life and our online lives have been "
433 "monopolized by a handful of giants, defenders of digital freedoms are "
434 "accused of carrying water for Big Tech, providing cover for its "
435 "self-interested negligence (or worse, nefarious plots)."
438 #. type: Content of: <article><sect1><para>
439 #: how-to-destroy-surveillance-capitalism.xml:332
441 "From my perspective, the digital rights movement has remained stationary "
442 "while the rest of the world has moved. From the earliest days, the "
443 "movement’s concern was users and the toolsmiths who provided the code they "
444 "needed to realize their fundamental rights. Digital rights activists only "
445 "cared about companies to the extent that companies were acting to uphold "
446 "users’ rights (or, just as often, when companies were acting so foolishly "
447 "that they threatened to bring down new rules that would also make it harder "
448 "for good actors to help users)."
451 #. type: Content of: <article><sect1><para>
452 #: how-to-destroy-surveillance-capitalism.xml:343
454 "The <quote>surveillance capitalism</quote> critique recasts the digital "
455 "rights movement in a new light again: not as alarmists who overestimate the "
456 "importance of their shiny toys nor as shills for big tech but as serene "
457 "deck-chair rearrangers whose long-standing activism is a liability because "
458 "it makes them incapable of perceiving novel threats as they continue to "
459 "fight the last century’s tech battles."
462 #. type: Content of: <article><sect1><para>
463 #: how-to-destroy-surveillance-capitalism.xml:351
464 msgid "But tech exceptionalism is a sin no matter who practices it."
467 #. type: Content of: <article><sect1><title>
468 #: how-to-destroy-surveillance-capitalism.xml:354
469 msgid "Don’t believe the hype"
472 #. type: Content of: <article><sect1><para>
473 #: how-to-destroy-surveillance-capitalism.xml:356
475 "You’ve probably heard that <quote>if you’re not paying for the product, "
476 "you’re the product.</quote> As we’ll see below, that’s true, if incomplete. "
477 "But what is <emphasis>absolutely</emphasis> true is that ad-driven Big "
478 "Tech’s customers are advertisers, and what companies like Google and "
479 "Facebook sell is their ability to convince <emphasis>you</emphasis> to buy "
480 "stuff. Big Tech’s product is persuasion. The services — social media, search "
481 "engines, maps, messaging, and more — are delivery systems for persuasion."
484 #. type: Content of: <article><sect1><para>
485 #: how-to-destroy-surveillance-capitalism.xml:366
487 "The fear of surveillance capitalism starts from the (correct) presumption "
488 "that everything Big Tech says about itself is probably a lie. But the "
489 "surveillance capitalism critique makes an exception for the claims Big Tech "
490 "makes in its sales literature — the breathless hype in the pitches to "
491 "potential advertisers online and in ad-tech seminars about the efficacy of "
492 "its products: It assumes that Big Tech is as good at influencing us as they "
493 "claim they are when they’re selling influencing products to credulous "
494 "customers. That’s a mistake because sales literature is not a reliable "
495 "indicator of a product’s efficacy."
498 #. type: Content of: <article><sect1><para>
499 #: how-to-destroy-surveillance-capitalism.xml:378
501 "Surveillance capitalism assumes that because advertisers buy a lot of what "
502 "Big Tech is selling, Big Tech must be selling something real. But Big Tech’s "
503 "massive sales could just as easily be the result of a popular delusion or "
504 "something even more pernicious: monopolistic control over our communications "
508 #. type: Content of: <article><sect1><para>
509 #: how-to-destroy-surveillance-capitalism.xml:385
511 "Being watched changes your behavior, and not for the better. It creates "
512 "risks for our social progress. Zuboff’s book features beautifully wrought "
513 "explanations of these phenomena. But Zuboff also claims that surveillance "
514 "literally robs us of our free will — that when our personal data is mixed "
515 "with machine learning, it creates a system of persuasion so devastating that "
516 "we are helpless before it. That is, Facebook uses an algorithm to analyze "
517 "the data it nonconsensually extracts from your daily life and uses it to "
518 "customize your feed in ways that get you to buy stuff. It is a mind-control "
519 "ray out of a 1950s comic book, wielded by mad scientists whose "
520 "supercomputers guarantee them perpetual and total world domination."
523 #. type: Content of: <article><sect1><title>
524 #: how-to-destroy-surveillance-capitalism.xml:399
525 msgid "What is persuasion?"
528 #. type: Content of: <article><sect1><para>
529 #: how-to-destroy-surveillance-capitalism.xml:401
531 "To understand why you shouldn’t worry about mind-control rays — but why you "
532 "<emphasis>should</emphasis> worry about surveillance "
533 "<emphasis>and</emphasis> Big Tech — we must start by unpacking what we mean "
534 "by <quote>persuasion.</quote>"
537 #. type: Content of: <article><sect1><para>
538 #: how-to-destroy-surveillance-capitalism.xml:407
540 "Google, Facebook, and other surveillance capitalists promise their customers "
541 "(the advertisers) that if they use machine-learning tools trained on "
542 "unimaginably large data sets of nonconsensually harvested personal "
543 "information, they will be able to uncover ways to bypass the rational "
544 "faculties of the public and direct their behavior, creating a stream of "
545 "purchases, votes, and other desired outcomes."
548 #. type: Content of: <article><sect1><blockquote><para>
549 #: how-to-destroy-surveillance-capitalism.xml:416
551 "The impact of dominance far exceeds the impact of manipulation and should be "
552 "central to our analysis and any remedies we seek."
555 #. type: Content of: <article><sect1><para>
556 #: how-to-destroy-surveillance-capitalism.xml:421
558 "But there’s little evidence that this is happening. Instead, the predictions "
559 "that surveillance capitalism delivers to its customers are much less "
560 "impressive. Rather than finding ways to bypass our rational faculties, "
561 "surveillance capitalists like Mark Zuckerberg mostly do one or more of three "
565 #. type: Content of: <article><sect1><sect2><title>
566 #: how-to-destroy-surveillance-capitalism.xml:428
567 msgid "1. Segmenting"
570 #. type: Content of: <article><sect1><sect2><para>
571 #: how-to-destroy-surveillance-capitalism.xml:430
573 "If you’re selling diapers, you have better luck if you pitch them to people "
574 "in maternity wards. Not everyone who enters or leaves a maternity ward just "
575 "had a baby, and not everyone who just had a baby is in the market for "
576 "diapers. But having a baby is a really reliable correlate of being in the "
577 "market for diapers, and being in a maternity ward is highly correlated with "
578 "having a baby. Hence diaper ads around maternity wards (and even pitchmen "
579 "for baby products, who haunt maternity wards with baskets full of freebies)."
582 #. type: Content of: <article><sect1><sect2><para>
583 #: how-to-destroy-surveillance-capitalism.xml:441
585 "Surveillance capitalism is segmenting times a billion. Diaper vendors can go "
586 "way beyond people in maternity wards (though they can do that, too, with "
587 "things like location-based mobile ads). They can target you based on "
588 "whether you’re reading articles about child-rearing, diapers, or a host of "
589 "other subjects, and data mining can suggest unobvious keywords to advertise "
590 "against. They can target you based on the articles you’ve recently "
591 "read. They can target you based on what you’ve recently purchased. They can "
592 "target you based on whether you receive emails or private messages about "
593 "these subjects — or even if you speak aloud about them (though Facebook and "
594 "the like convincingly claim that’s not happening — yet)."
597 #. type: Content of: <article><sect1><sect2><para>
598 #: how-to-destroy-surveillance-capitalism.xml:455
599 msgid "This is seriously creepy."
602 #. type: Content of: <article><sect1><sect2><para>
603 #: how-to-destroy-surveillance-capitalism.xml:458
604 msgid "But it’s not mind control."
607 #. type: Content of: <article><sect1><sect2><para>
608 #: how-to-destroy-surveillance-capitalism.xml:461
609 msgid "It doesn’t deprive you of your free will. It doesn’t trick you."
612 #. type: Content of: <article><sect1><sect2><para>
613 #: how-to-destroy-surveillance-capitalism.xml:464
615 "Think of how surveillance capitalism works in politics. Surveillance "
616 "capitalist companies sell political operatives the power to locate people "
617 "who might be receptive to their pitch. Candidates campaigning on finance "
618 "industry corruption seek people struggling with debt; candidates campaigning "
619 "on xenophobia seek out racists. Political operatives have always targeted "
620 "their message whether their intentions were honorable or not: Union "
621 "organizers set up pitches at factory gates, and white supremacists hand out "
622 "fliers at John Birch Society meetings."
625 #. type: Content of: <article><sect1><sect2><para>
626 #: how-to-destroy-surveillance-capitalism.xml:475
628 "But this is an inexact and thus wasteful practice. The union organizer can’t "
629 "know which worker to approach on the way out of the factory gates and may "
630 "waste their time on a covert John Birch Society member; the white "
631 "supremacist doesn’t know which of the Birchers are so delusional that making "
632 "it to a meeting is as much as they can manage and which ones might be "
633 "convinced to cross the country to carry a tiki torch through the streets of "
634 "Charlottesville, Virginia."
637 #. type: Content of: <article><sect1><sect2><para>
638 #: how-to-destroy-surveillance-capitalism.xml:485
640 "Because targeting improves the yields on political pitches, it can "
641 "accelerate the pace of political upheaval by making it possible for everyone "
642 "who has secretly wished for the toppling of an autocrat — or just an 11-term "
643 "incumbent politician — to find everyone else who feels the same way at very "
644 "low cost. This has been critical to the rapid crystallization of recent "
645 "political movements including Black Lives Matter and Occupy Wall Street as "
646 "well as less savory players like the far-right white nationalist movements "
647 "that marched in Charlottesville."
650 #. type: Content of: <article><sect1><sect2><para>
651 #: how-to-destroy-surveillance-capitalism.xml:496
653 "It’s important to differentiate this kind of political organizing from "
654 "influence campaigns; finding people who secretly agree with you isn’t the "
655 "same as convincing people to agree with you. The rise of phenomena like "
656 "nonbinary or otherwise nonconforming gender identities is often "
657 "characterized by reactionaries as the result of online brainwashing "
658 "campaigns that convince impressionable people that they have been secretly "
662 #. type: Content of: <article><sect1><sect2><para>
663 #: how-to-destroy-surveillance-capitalism.xml:505
665 "But the personal accounts of those who have come out tell a different story "
666 "where people who long harbored a secret about their gender were emboldened "
667 "by others coming forward and where people who knew that they were different "
668 "but lacked a vocabulary for discussing that difference learned the right "
669 "words from these low-cost means of finding people and learning about their "
673 #. type: Content of: <article><sect1><sect2><title>
674 #: how-to-destroy-surveillance-capitalism.xml:514
678 #. type: Content of: <article><sect1><sect2><para>
679 #: how-to-destroy-surveillance-capitalism.xml:516
681 "Lies and fraud are pernicious, and surveillance capitalism supercharges them "
682 "through targeting. If you want to sell a fraudulent payday loan or subprime "
683 "mortgage, surveillance capitalism can help you find people who are both "
684 "desperate and unsophisticated and thus receptive to your pitch. This "
685 "accounts for the rise of many phenomena, like multilevel marketing schemes, "
686 "in which deceptive claims about potential earnings and the efficacy of sales "
687 "techniques are targeted at desperate people by advertising against search "
688 "queries that indicate, for example, someone struggling with ill-advised "
692 #. type: Content of: <article><sect1><sect2><para>
693 #: how-to-destroy-surveillance-capitalism.xml:528
695 "Surveillance capitalism also abets fraud by making it easy to locate other "
696 "people who have been similarly deceived, forming a community of people who "
697 "reinforce one another’s false beliefs. Think of <ulink "
698 "url=\"https://www.vulture.com/2020/01/the-dream-podcast-review.html\">the "
699 "forums</ulink> where people who are being victimized by multilevel marketing "
700 "frauds gather to trade tips on how to improve their luck in peddling the "
704 #. type: Content of: <article><sect1><sect2><para>
705 #: how-to-destroy-surveillance-capitalism.xml:538
707 "Sometimes, online deception involves replacing someone’s correct beliefs "
708 "with incorrect ones, as it does in the anti-vaccination movement, whose "
709 "victims are often people who start out believing in vaccines but are "
710 "convinced by seemingly plausible evidence that leads them into the false "
711 "belief that vaccines are harmful."
714 #. type: Content of: <article><sect1><sect2><para>
715 #: how-to-destroy-surveillance-capitalism.xml:545
717 "But it’s much more common for fraud to succeed when it doesn’t have to "
718 "displace a true belief. When my daughter contracted head lice at daycare, "
719 "one of the daycare workers told me I could get rid of them by treating her "
720 "hair and scalp with olive oil. I didn’t know anything about head lice, and I "
721 "assumed that the daycare worker did, so I tried it (it didn’t work, and it "
722 "doesn’t work). It’s easy to end up with false beliefs when you simply don’t "
723 "know any better and when those beliefs are conveyed by someone who seems to "
724 "know what they’re doing."
727 #. type: Content of: <article><sect1><sect2><para>
728 #: how-to-destroy-surveillance-capitalism.xml:556
730 "This is pernicious and difficult — and it’s also the kind of thing the "
731 "internet can help guard against by making true information available, "
732 "especially in a form that exposes the underlying deliberations among parties "
733 "with sharply divergent views, such as Wikipedia. But it’s not brainwashing; "
734 "it’s fraud. In the <ulink "
735 "url=\"https://datasociety.net/library/data-voids/\">majority of "
736 "cases</ulink>, the victims of these fraud campaigns have an informational "
737 "void filled in the customary way, by consulting a seemingly reliable "
738 "source. If I look up the length of the Brooklyn Bridge and learn that it is "
739 "5,800 feet long, but in reality, it is 5,989 feet long, the underlying "
740 "deception is a problem, but it’s a problem with a simple remedy. It’s a very "
741 "different problem from the anti-vax issue in which someone’s true belief is "
742 "displaced by a false one by means of sophisticated persuasion."
745 #. type: Content of: <article><sect1><sect2><title>
746 #: how-to-destroy-surveillance-capitalism.xml:573
747 msgid "3. Domination"
750 #. type: Content of: <article><sect1><sect2><para>
751 #: how-to-destroy-surveillance-capitalism.xml:575
753 "Surveillance capitalism is the result of monopoly. Monopoly is the cause, "
754 "and surveillance capitalism and its negative outcomes are the effects of "
755 "monopoly. I’ll get into this in depth later, but for now, suffice it to say "
756 "that the tech industry has grown up with a radical theory of antitrust that "
757 "has allowed companies to grow by merging with their rivals, buying up their "
758 "nascent competitors, and expanding to control whole market verticals."
761 #. type: Content of: <article><sect1><sect2><para>
762 #: how-to-destroy-surveillance-capitalism.xml:584
764 "One example of how monopolism aids in persuasion is through dominance: "
765 "Google makes editorial decisions about its algorithms that determine the "
766 "sort order of the responses to our queries. If a cabal of fraudsters have "
767 "set out to trick the world into thinking that the Brooklyn Bridge is 5,800 "
768 "feet long, and if Google gives a high search rank to this group in response "
769 "to queries like <quote>How long is the Brooklyn Bridge?</quote> then the "
770 "first eight or 10 screens’ worth of Google results could be wrong. And since "
771 "most people don’t go beyond the first couple of results — let alone the "
772 "first <emphasis>page</emphasis> of results — Google’s choice means that many "
773 "people will be deceived."
776 #. type: Content of: <article><sect1><sect2><para>
777 #: how-to-destroy-surveillance-capitalism.xml:597
779 "Google’s dominance over search — more than 86% of web searches are performed "
780 "through Google — means that the way it orders its search results has an "
781 "outsized effect on public beliefs. Ironically, Google claims this is why it "
782 "can’t afford to have any transparency in its algorithm design: Google’s "
783 "search dominance makes the results of its sorting too important to risk "
784 "telling the world how it arrives at those results lest some bad actor "
785 "discover a flaw in the ranking system and exploit it to push its point of "
786 "view to the top of the search results. There’s an obvious remedy to a "
787 "company that is too big to audit: break it up into smaller pieces."
790 #. type: Content of: <article><sect1><sect2><para>
791 #: how-to-destroy-surveillance-capitalism.xml:609
793 "Zuboff calls surveillance capitalism a <quote>rogue capitalism</quote> whose "
794 "data-hoarding and machine-learning techniques rob us of our free will. But "
795 "influence campaigns that seek to displace existing, correct beliefs with "
796 "false ones have an effect that is small and temporary while monopolistic "
797 "dominance over informational systems has massive, enduring "
798 "effects. Controlling the results to the world’s search queries means "
799 "controlling access both to arguments and their rebuttals and, thus, control "
800 "over much of the world’s beliefs. If our concern is how corporations are "
801 "foreclosing on our ability to make up our own minds and determine our own "
802 "futures, the impact of dominance far exceeds the impact of manipulation and "
803 "should be central to our analysis and any remedies we seek."
806 #. type: Content of: <article><sect1><sect2><title>
807 #: how-to-destroy-surveillance-capitalism.xml:624
808 msgid "4. Bypassing our rational faculties"
811 #. type: Content of: <article><sect1><sect2><para>
812 #: how-to-destroy-surveillance-capitalism.xml:626
814 "<emphasis>This</emphasis> is the good stuff: using machine learning, "
815 "<quote>dark patterns,</quote> engagement hacking, and other techniques to "
816 "get us to do things that run counter to our better judgment. This is mind "
820 #. type: Content of: <article><sect1><sect2><para>
821 #: how-to-destroy-surveillance-capitalism.xml:632
823 "Some of these techniques have proven devastatingly effective (if only in the "
824 "short term). The use of countdown timers on a purchase completion page can "
825 "create a sense of urgency that causes you to ignore the nagging internal "
826 "voice suggesting that you should shop around or sleep on your decision. The "
827 "use of people from your social graph in ads can provide <quote>social "
828 "proof</quote> that a purchase is worth making. Even the auction system "
829 "pioneered by eBay is calculated to play on our cognitive blind spots, "
830 "letting us feel like we <quote>own</quote> something because we bid on it, "
831 "thus encouraging us to bid again when we are outbid to ensure that "
832 "<quote>our</quote> things stay ours."
835 #. type: Content of: <article><sect1><sect2><para>
836 #: how-to-destroy-surveillance-capitalism.xml:645
838 "Games are extraordinarily good at this. <quote>Free to play</quote> games "
839 "manipulate us through many techniques, such as presenting players with a "
840 "series of smoothly escalating challenges that create a sense of mastery and "
841 "accomplishment but which sharply transition into a set of challenges that "
842 "are impossible to overcome without paid upgrades. Add some social proof to "
843 "the mix — a stream of notifications about how well your friends are faring — "
844 "and before you know it, you’re buying virtual power-ups to get to the next "
848 #. type: Content of: <article><sect1><sect2><para>
849 #: how-to-destroy-surveillance-capitalism.xml:656
851 "Companies have risen and fallen on these techniques, and the "
852 "<quote>fallen</quote> part is worth paying attention to. In general, living "
853 "things adapt to stimulus: Something that is very compelling or noteworthy "
854 "when you first encounter it fades with repetition until you stop noticing it "
855 "altogether. Consider the refrigerator hum that irritates you when it starts "
856 "up but disappears into the background so thoroughly that you only notice it "
857 "when it stops again."
860 #. type: Content of: <article><sect1><sect2><para>
861 #: how-to-destroy-surveillance-capitalism.xml:666
863 "That’s why behavioral conditioning uses <quote>intermittent reinforcement "
864 "schedules.</quote> Instead of giving you a steady drip of encouragement or "
865 "setbacks, games and gamified services scatter rewards on a randomized "
866 "schedule — often enough to keep you interested and random enough that you "
867 "can never quite find the pattern that would make it boring."
870 #. type: Content of: <article><sect1><sect2><para>
871 #: how-to-destroy-surveillance-capitalism.xml:674
873 "Intermittent reinforcement is a powerful behavioral tool, but it also "
874 "represents a collective action problem for surveillance capitalism. The "
875 "<quote>engagement techniques</quote> invented by the behaviorists of "
876 "surveillance capitalist companies are quickly copied across the whole sector "
877 "so that what starts as a mysteriously compelling fillip in the design of a "
878 "service—like <quote>pull to refresh</quote> or alerts when someone likes "
879 "your posts or side quests that your characters get invited to while in the "
880 "midst of main quests—quickly becomes dully ubiquitous. The "
881 "impossible-to-nail-down nonpattern of randomized drips from your phone "
882 "becomes a grey-noise wall of sound as every single app and site starts to "
883 "make use of whatever seems to be working at the time."
886 #. type: Content of: <article><sect1><sect2><para>
887 #: how-to-destroy-surveillance-capitalism.xml:689
889 "From the surveillance capitalist’s point of view, our adaptive capacity is "
890 "like a harmful bacterium that deprives it of its food source — our attention "
891 "— and novel techniques for snagging that attention are like new antibiotics "
892 "that can be used to breach our defenses and destroy our "
893 "self-determination. And there <emphasis>are</emphasis> techniques like "
894 "that. Who can forget the Great Zynga Epidemic, when all of our friends were "
895 "caught in <emphasis>FarmVille</emphasis>’s endless, mindless dopamine loops? "
896 "But every new attention-commanding technique is jumped on by the whole "
897 "industry and used so indiscriminately that antibiotic resistance sets "
898 "in. Given enough repetition, almost all of us develop immunity to even the "
899 "most powerful techniques — by 2013, two years after Zynga’s peak, its user "
903 #. type: Content of: <article><sect1><sect2><para>
904 #: how-to-destroy-surveillance-capitalism.xml:704
906 "Not everyone, of course. Some people never adapt to stimulus, just as some "
907 "people never stop hearing the hum of the refrigerator. This is why most "
908 "people who are exposed to slot machines play them for a while and then move "
909 "on while a small and tragic minority liquidate their kids’ college funds, "
910 "buy adult diapers, and position themselves in front of a machine until they "
914 #. type: Content of: <article><sect1><sect2><para>
915 #: how-to-destroy-surveillance-capitalism.xml:712
917 "But surveillance capitalism’s margins on behavioral modification "
918 "suck. Tripling the rate at which someone buys a widget sounds great <ulink "
919 "url=\"https://www.forbes.com/sites/priceonomics/2018/03/09/the-advertising-conversion-rates-for-every-major-tech-platform/#2f6a67485957\">unless "
920 "the base rate is way less than 1%</ulink> with an improved rate of… still "
921 "less than 1%. Even penny slot machines pull down pennies for every spin "
922 "while surveillance capitalism rakes in infinitesimal penny fractions."
925 #. type: Content of: <article><sect1><sect2><para>
926 #: how-to-destroy-surveillance-capitalism.xml:722
928 "Slot machines’ high returns mean that they can be profitable just by "
929 "draining the fortunes of the small rump of people who are pathologically "
930 "vulnerable to them and unable to adapt to their tricks. But surveillance "
931 "capitalism can’t survive on the fractional pennies it brings down from that "
932 "vulnerable sliver — that’s why, after the Great Zynga Epidemic had finally "
933 "burned itself out, the small number of still-addicted players left behind "
934 "couldn’t sustain it as a global phenomenon. And new powerful attention "
935 "weapons aren’t easy to find, as is evidenced by the long years since the "
936 "last time Zynga had a hit. Despite the hundreds of millions of dollars that "
937 "Zynga has to spend on developing new tools to blast through our adaptation, "
938 "it has never managed to repeat the lucky accident that let it snag so much "
939 "of our attention for a brief moment in 2009. Powerhouses like Supercell have "
940 "fared a little better, but they are rare and throw away many failures for "
944 #. type: Content of: <article><sect1><sect2><para>
945 #: how-to-destroy-surveillance-capitalism.xml:740
947 "The vulnerability of small segments of the population to dramatic, efficient "
948 "corporate manipulation is a real concern that’s worthy of our attention and "
949 "energy. But it’s not an existential threat to society."
952 #. type: Content of: <article><sect1><title>
953 #: how-to-destroy-surveillance-capitalism.xml:747
954 msgid "If data is the new oil, then surveillance capitalism’s engine has a leak"
957 #. type: Content of: <article><sect1><para>
958 #: how-to-destroy-surveillance-capitalism.xml:750
960 "This adaptation problem offers an explanation for one of surveillance "
961 "capitalism’s most alarming traits: its relentless hunger for data and its "
962 "endless expansion of data-gathering capabilities through the spread of "
963 "sensors, online surveillance, and acquisition of data streams from third "
967 #. type: Content of: <article><sect1><para>
968 #: how-to-destroy-surveillance-capitalism.xml:757
970 "Zuboff observes this phenomenon and concludes that data must be very "
971 "valuable if surveillance capitalism is so hungry for it. (In her words: "
972 "<quote>Just as industrial capitalism was driven to the continuous "
973 "intensification of the means of production, so surveillance capitalists and "
974 "their market players are now locked into the continuous intensification of "
975 "the means of behavioral modification and the gathering might of "
976 "instrumentarian power.</quote>) But what if the voracious appetite is "
977 "because data has such a short half-life — because people become inured so "
978 "quickly to new, data-driven persuasion techniques — that the companies are "
979 "locked in an arms race with our limbic system? What if it’s all a Red "
980 "Queen’s race where they have to run ever faster — collect ever-more data — "
981 "just to stay in the same spot?"
984 #. type: Content of: <article><sect1><para>
985 #: how-to-destroy-surveillance-capitalism.xml:772
987 "Of course, all of Big Tech’s persuasion techniques work in concert with one "
988 "another, and collecting data is useful beyond mere behavioral trickery."
991 #. type: Content of: <article><sect1><para>
992 #: how-to-destroy-surveillance-capitalism.xml:777
994 "If someone wants to recruit you to buy a refrigerator or join a pogrom, they "
995 "might use profiling and targeting to send messages to people they judge to "
996 "be good sales prospects. The messages themselves may be deceptive, making "
997 "claims about things you’re not very knowledgeable about (food safety and "
998 "energy efficiency or eugenics and historical claims about racial "
999 "superiority). They might use search engine optimization and/or armies of "
1000 "fake reviewers and commenters and/or paid placement to dominate the "
1001 "discourse so that any search for further information takes you back to their "
1002 "messages. And finally, they may refine the different pitches using machine "
1003 "learning and other techniques to figure out what kind of pitch works best on "
1007 #. type: Content of: <article><sect1><para>
1008 #: how-to-destroy-surveillance-capitalism.xml:791
1010 "Each phase of this process benefits from surveillance: The more data they "
1011 "have, the more precisely they can profile you and target you with specific "
1012 "messages. Think of how you’d sell a fridge if you knew that the warranty on "
1013 "your prospect’s fridge just expired and that they were expecting a tax "
1017 #. type: Content of: <article><sect1><para>
1018 #: how-to-destroy-surveillance-capitalism.xml:798
1020 "Also, the more data they have, the better they can craft deceptive messages "
1021 "— if I know that you’re into genealogy, I might not try to feed you "
1022 "pseudoscience about genetic differences between <quote>races,</quote> "
1023 "sticking instead to conspiratorial secret histories of <quote>demographic "
1024 "replacement</quote> and the like."
1027 #. type: Content of: <article><sect1><para>
1028 #: how-to-destroy-surveillance-capitalism.xml:805
1030 "Facebook also helps you locate people who have the same odious or antisocial "
1031 "views as you. It makes it possible to find other people who want to carry "
1032 "tiki torches through the streets of Charlottesville in Confederate "
1033 "cosplay. It can help you find other people who want to join your militia and "
1034 "go to the border to look for undocumented migrants to terrorize. It can help "
1035 "you find people who share your belief that vaccines are poison and that the "
1039 #. type: Content of: <article><sect1><para>
1040 #: how-to-destroy-surveillance-capitalism.xml:815
1042 "There is one way in which targeted advertising uniquely benefits those "
1043 "advocating for socially unacceptable causes: It is invisible. Racism is "
1044 "widely geographically dispersed, and there are few places where racists — "
1045 "and only racists — gather. This is similar to the problem of selling "
1046 "refrigerators in that potential refrigerator purchasers are geographically "
1047 "dispersed and there are few places where you can buy an ad that will be "
1048 "primarily seen by refrigerator customers. But buying a refrigerator is "
1049 "socially acceptable while being a Nazi is not, so you can buy a billboard or "
1050 "advertise in the newspaper sports section for your refrigerator business, "
1051 "and the only potential downside is that your ad will be seen by a lot of "
1052 "people who don’t want refrigerators, resulting in a lot of wasted expense."
1055 #. type: Content of: <article><sect1><para>
1056 #: how-to-destroy-surveillance-capitalism.xml:830
1058 "But even if you wanted to advertise your Nazi movement on a billboard or "
1059 "prime-time TV or the sports section, you would struggle to find anyone "
1060 "willing to sell you the space for your ad partly because they disagree with "
1061 "your views and partly because they fear censure (boycott, reputational "
1062 "damage, etc.) from other people who disagree with your views."
1065 #. type: Content of: <article><sect1><para>
1066 #: how-to-destroy-surveillance-capitalism.xml:838
1068 "Targeted ads solve this problem: On the internet, every ad unit can be "
1069 "different for every person, meaning that you can buy ads that are only shown "
1070 "to people who appear to be Nazis and not to people who hate Nazis. When "
1071 "there’s spillover — when someone who hates racism is shown a racist "
1072 "recruiting ad — there is some fallout; the platform or publication might get "
1073 "an angry public or private denunciation. But the nature of the risk assumed "
1074 "by an online ad buyer is different than the risks to a traditional publisher "
1075 "or billboard owner who might want to run a Nazi ad."
1078 #. type: Content of: <article><sect1><para>
1079 #: how-to-destroy-surveillance-capitalism.xml:849
1081 "Online ads are placed by algorithms that broker between a diverse ecosystem "
1082 "of self-serve ad platforms that anyone can buy an ad through, so the Nazi ad "
1083 "that slips onto your favorite online publication isn’t seen as their moral "
1084 "failing but rather as a failure in some distant, upstream ad supplier. When "
1085 "a publication gets a complaint about an offensive ad that’s appearing in one "
1086 "of its units, it can take some steps to block that ad, but the Nazi might "
1087 "buy a slightly different ad from a different broker serving the same "
1088 "unit. And in any event, internet users increasingly understand that when "
1089 "they see an ad, it’s likely that the advertiser did not choose that "
1090 "publication and that the publication has no idea who its advertisers are."
1093 #. type: Content of: <article><sect1><para>
1094 #: how-to-destroy-surveillance-capitalism.xml:863
1096 "These layers of indirection between advertisers and publishers serve as "
1097 "moral buffers: Today’s moral consensus is largely that publishers shouldn’t "
1098 "be held responsible for the ads that appear on their pages because they’re "
1099 "not actively choosing to put those ads there. Because of this, Nazis are "
1100 "able to overcome significant barriers to organizing their movement."
1103 #. type: Content of: <article><sect1><para>
1104 #: how-to-destroy-surveillance-capitalism.xml:871
1106 "Data has a complex relationship with domination. Being able to spy on your "
1107 "customers can alert you to their preferences for your rivals and allow you "
1108 "to head off your rivals at the pass."
1111 #. type: Content of: <article><sect1><para>
1112 #: how-to-destroy-surveillance-capitalism.xml:876
1114 "More importantly, if you can dominate the information space while also "
1115 "gathering data, then you make other deceptive tactics stronger because it’s "
1116 "harder to break out of the web of deceit you’re spinning. Domination — that "
1117 "is, ultimately becoming a monopoly — and not the data itself is the "
1118 "supercharger that makes every tactic worth pursuing because monopolistic "
1119 "domination deprives your target of an escape route."
1122 #. type: Content of: <article><sect1><para>
1123 #: how-to-destroy-surveillance-capitalism.xml:885
1125 "If you’re a Nazi who wants to ensure that your prospects primarily see "
1126 "deceptive, confirming information when they search for more, you can improve "
1127 "your odds by seeding the search terms they use through your initial "
1128 "communications. You don’t need to own the top 10 results for <quote>voter "
1129 "suppression</quote> if you can convince your marks to confine their search "
1130 "terms to <quote>voter fraud,</quote> which throws up a very different set of "
1134 #. type: Content of: <article><sect1><para>
1135 #: how-to-destroy-surveillance-capitalism.xml:894
1137 "Surveillance capitalists are like stage mentalists who claim that their "
1138 "extraordinary insights into human behavior let them guess the word that you "
1139 "wrote down and folded up in your pocket but who really use shills, hidden "
1140 "cameras, sleight of hand, and brute-force memorization to amaze you."
1143 #. type: Content of: <article><sect1><para>
1144 #: how-to-destroy-surveillance-capitalism.xml:901
1146 "Or perhaps they’re more like pick-up artists, the misogynistic cult that "
1147 "promises to help awkward men have sex with women by teaching them "
1148 "<quote>neurolinguistic programming</quote> phrases, body language "
1149 "techniques, and psychological manipulation tactics like "
1150 "<quote>negging</quote> — offering unsolicited negative feedback to women to "
1151 "lower their self-esteem and prick their interest."
1154 #. type: Content of: <article><sect1><para>
1155 #: how-to-destroy-surveillance-capitalism.xml:909
1157 "Some pick-up artists eventually manage to convince women to go home with "
1158 "them, but it’s not because these men have figured out how to bypass women’s "
1159 "critical faculties. Rather, pick-up artists’ <quote>success</quote> stories "
1160 "are a mix of women who were incapable of giving consent, women who were "
1161 "coerced, women who were intoxicated, self-destructive women, and a few women "
1162 "who were sober and in command of their faculties but who didn’t realize "
1163 "straightaway that they were with terrible men but rectified the error as "
1164 "soon as they could."
1167 #. type: Content of: <article><sect1><para>
1168 #: how-to-destroy-surveillance-capitalism.xml:920
1170 "Pick-up artists <emphasis>believe</emphasis> they have figured out a secret "
1171 "back door that bypasses women’s critical faculties, but they haven’t. Many "
1172 "of the tactics they deploy, like negging, became the butt of jokes (just "
1173 "like people joke about bad ad targeting), and there’s a good chance that "
1174 "anyone they try these tactics on will immediately recognize them and dismiss "
1175 "the men who use them as irredeemable losers."
1178 #. type: Content of: <article><sect1><para>
1179 #: how-to-destroy-surveillance-capitalism.xml:929
1181 "Pick-up artists are proof that people can believe they have developed a "
1182 "system of mind control <emphasis>even when it doesn’t "
1183 "work</emphasis>. Pick-up artists simply exploit the fact that "
1184 "one-in-a-million chances can come through for you if you make a million "
1185 "attempts, and then they assume that the other 999,999 times, they simply "
1186 "performed the technique incorrectly and commit themselves to doing better "
1187 "next time. There’s only one group of people who find pick-up artist lore "
1188 "reliably convincing: other would-be pick-up artists whose anxiety and "
1189 "insecurity make them vulnerable to scammers and delusional men who convince "
1190 "them that if they pay for tutelage and follow instructions, then they will "
1191 "someday succeed. Pick-up artists assume they fail to entice women because "
1192 "they are bad at being pick-up artists, not because pick-up artistry is "
1193 "bullshit. Pick-up artists are bad at selling themselves to women, but "
1194 "they’re much better at selling themselves to men who pay to learn the "
1195 "secrets of pick-up artistry."
1198 #. type: Content of: <article><sect1><para>
1199 #: how-to-destroy-surveillance-capitalism.xml:947
1201 "Department store pioneer John Wanamaker is said to have lamented, "
1202 "<quote>Half the money I spend on advertising is wasted; the trouble is I "
1203 "don’t know which half.</quote> The fact that Wanamaker thought that only "
1204 "half of his advertising spending was wasted is a tribute to the "
1205 "persuasiveness of advertising executives, who are <emphasis>much</emphasis> "
1206 "better at convincing potential clients to buy their services than they are "
1207 "at convincing the general public to buy their clients’ wares."
1210 #. type: Content of: <article><sect1><title>
1211 #: how-to-destroy-surveillance-capitalism.xml:957
1212 msgid "What is Facebook?"
1215 #. type: Content of: <article><sect1><para>
1216 #: how-to-destroy-surveillance-capitalism.xml:959
1218 "Facebook is heralded as the origin of all of our modern plagues, and it’s "
1219 "not hard to see why. Some tech companies want to lock their users in but "
1220 "make their money by monopolizing access to the market for apps for their "
1221 "devices and gouging them on prices rather than by spying on them (like "
1222 "Apple). Some companies don’t care about locking in users because they’ve "
1223 "figured out how to spy on them no matter where they are and what they’re "
1224 "doing and can turn that surveillance into money (Google). Facebook alone "
1225 "among the Western tech giants has built a business based on locking in its "
1226 "users <emphasis>and</emphasis> spying on them all the time."
1229 #. type: Content of: <article><sect1><para>
1230 #: how-to-destroy-surveillance-capitalism.xml:971
1232 "Facebook’s surveillance regime is really without parallel in the Western "
1233 "world. Though Facebook tries to prevent itself from being visible on the "
1234 "public web, hiding most of what goes on there from people unless they’re "
1235 "logged into Facebook, the company has nevertheless booby-trapped the entire "
1236 "web with surveillance tools in the form of Facebook <quote>Like</quote> "
1237 "buttons that web publishers include on their sites to boost their Facebook "
1238 "profiles. Facebook also makes various libraries and other useful code "
1239 "snippets available to web publishers that act as surveillance tendrils on "
1240 "the sites where they’re used, funneling information about visitors to the "
1241 "site — newspapers, dating sites, message boards — to Facebook."
1244 #. type: Content of: <article><sect1><blockquote><para>
1245 #: how-to-destroy-surveillance-capitalism.xml:985
1247 "Big Tech is able to practice surveillance not just because it is tech but "
1248 "because it is <emphasis>big</emphasis>."
1251 #. type: Content of: <article><sect1><para>
1252 #: how-to-destroy-surveillance-capitalism.xml:990
1254 "Facebook offers similar tools to app developers, so the apps — games, fart "
1255 "machines, business review services, apps for keeping abreast of your kid’s "
1256 "schooling — you use will send information about your activities to Facebook "
1257 "even if you don’t have a Facebook account and even if you don’t download or "
1258 "use Facebook apps. On top of all that, Facebook buys data from third-party "
1259 "brokers on shopping habits, physical location, use of <quote>loyalty</quote> "
1260 "programs, financial transactions, etc., and cross-references that with the "
1261 "dossiers it develops on activity on Facebook and with apps and the public "
1265 #. type: Content of: <article><sect1><para>
1266 #: how-to-destroy-surveillance-capitalism.xml:1001
1268 "Though it’s easy to integrate the web with Facebook — linking to news "
1269 "stories and such — Facebook products are generally not available to be "
1270 "integrated back into the web itself. You can embed a tweet in a Facebook "
1271 "post, but if you embed a Facebook post in a tweet, you just get a link back "
1272 "to Facebook and must log in before you can see it. Facebook has used extreme "
1273 "technological and legal countermeasures to prevent rivals from allowing "
1274 "their users to embed Facebook snippets in competing services or to create "
1275 "alternative interfaces to Facebook that merge your Facebook inbox with those "
1276 "of other services that you use."
1279 #. type: Content of: <article><sect1><para>
1280 #: how-to-destroy-surveillance-capitalism.xml:1013
1282 "And Facebook is incredibly popular, with 2.3 billion claimed users (though "
1283 "many believe this figure to be inflated). Facebook has been used to organize "
1284 "genocidal pogroms, racist riots, anti-vaccination movements, flat Earth "
1285 "cults, and the political lives of some of the world’s ugliest, most brutal "
1286 "autocrats. There are some really alarming things going on in the world, and "
1287 "Facebook is implicated in many of them, so it’s easy to conclude that these "
1288 "bad things are the result of Facebook’s mind-control system, which it rents "
1289 "out to anyone with a few bucks to spend."
1292 #. type: Content of: <article><sect1><para>
1293 #: how-to-destroy-surveillance-capitalism.xml:1024
1295 "To understand what role Facebook plays in the formulation and mobilization "
1296 "of antisocial movements, we need to understand the dual nature of Facebook."
1299 #. type: Content of: <article><sect1><para>
1300 #: how-to-destroy-surveillance-capitalism.xml:1029
1302 "Because it has a lot of users and a lot of data about those users, Facebook "
1303 "is a very efficient tool for locating people with hard-to-find traits, the "
1304 "kinds of traits that are widely diffused in the population such that "
1305 "advertisers have historically struggled to find a cost-effective way to "
1306 "reach them. Think back to refrigerators: Most of us only replace our major "
1307 "appliances a few times in our entire lives. If you’re a refrigerator "
1308 "manufacturer or retailer, you have these brief windows in the life of a "
1309 "consumer during which they are pondering a purchase, and you have to somehow "
1310 "reach them. Anyone who’s ever registered a title change after buying a house "
1311 "can attest that appliance manufacturers are incredibly desperate to reach "
1312 "anyone who has even the slenderest chance of being in the market for a new "
1316 #. type: Content of: <article><sect1><para>
1317 #: how-to-destroy-surveillance-capitalism.xml:1044
1319 "Facebook makes finding people shopping for refrigerators a "
1320 "<emphasis>lot</emphasis> easier. It can target ads to people who’ve "
1321 "registered a new home purchase, to people who’ve searched for refrigerator "
1322 "buying advice, to people who have complained about their fridge dying, or "
1323 "any combination thereof. It can even target people who’ve recently bought "
1324 "<emphasis>other</emphasis> kitchen appliances on the theory that someone "
1325 "who’s just replaced their stove and dishwasher might be in a fridge-buying "
1326 "kind of mood. The vast majority of people who are reached by these ads will "
1327 "not be in the market for a new fridge, but — crucially — the percentage of "
1328 "people who <emphasis>are</emphasis> looking for fridges that these ads reach "
1329 "is <emphasis>much</emphasis> larger than it is than for any group that might "
1330 "be subjected to traditional, offline targeted refrigerator marketing."
1333 #. type: Content of: <article><sect1><para>
1334 #: how-to-destroy-surveillance-capitalism.xml:1060
1336 "Facebook also makes it a lot easier to find people who have the same rare "
1337 "disease as you, which might have been impossible in earlier eras — the "
1338 "closest fellow sufferer might otherwise be hundreds of miles away. It makes "
1339 "it easier to find people who went to the same high school as you even though "
1340 "decades have passed and your former classmates have all been scattered to "
1341 "the four corners of the Earth."
1344 #. type: Content of: <article><sect1><para>
1345 #: how-to-destroy-surveillance-capitalism.xml:1068
1347 "Facebook also makes it much easier to find people who hold the same rare "
1348 "political beliefs as you. If you’ve always harbored a secret affinity for "
1349 "socialism but never dared utter this aloud lest you be demonized by your "
1350 "neighbors, Facebook can help you discover other people who feel the same way "
1351 "(and it might just demonstrate to you that your affinity is more widespread "
1352 "than you ever suspected). It can make it easier to find people who share "
1353 "your sexual identity. And again, it can help you to understand that what "
1354 "you thought was a shameful secret that affected only you was really a widely "
1355 "shared trait, giving you both comfort and the courage to come out to the "
1356 "people in your life."
1359 #. type: Content of: <article><sect1><para>
1360 #: how-to-destroy-surveillance-capitalism.xml:1081
1362 "All of this presents a dilemma for Facebook: Targeting makes the company’s "
1363 "ads more effective than traditional ads, but it also lets advertisers see "
1364 "just how effective their ads are. While advertisers are pleased to learn "
1365 "that Facebook ads are more effective than ads on systems with less "
1366 "sophisticated targeting, advertisers can also see that in nearly every case, "
1367 "the people who see their ads ignore them. Or, at best, the ads work on a "
1368 "subconscious level, creating nebulous unmeasurables like <quote>brand "
1369 "recognition.</quote> This means that the price per ad is very low in nearly "
1373 #. type: Content of: <article><sect1><para>
1374 #: how-to-destroy-surveillance-capitalism.xml:1092
1376 "To make things worse, many Facebook groups spark precious little "
1377 "discussion. Your little-league soccer team, the people with the same rare "
1378 "disease as you, and the people you share a political affinity with may "
1379 "exchange the odd flurry of messages at critical junctures, but on a daily "
1380 "basis, there’s not much to say to your old high school chums or other "
1381 "hockey-card collectors."
1384 #. type: Content of: <article><sect1><para>
1385 #: how-to-destroy-surveillance-capitalism.xml:1100
1387 "With nothing but <quote>organic</quote> discussion, Facebook would not "
1388 "generate enough traffic to sell enough ads to make the money it needs to "
1389 "continually expand by buying up its competitors while returning handsome "
1390 "sums to its investors."
1393 #. type: Content of: <article><sect1><para>
1394 #: how-to-destroy-surveillance-capitalism.xml:1106
1396 "So Facebook has to gin up traffic by sidetracking its own forums: Every time "
1397 "Facebook’s algorithm injects controversial materials — inflammatory "
1398 "political articles, conspiracy theories, outrage stories — into a group, it "
1399 "can hijack that group’s nominal purpose with its desultory discussions and "
1400 "supercharge those discussions by turning them into bitter, unproductive "
1401 "arguments that drag on and on. Facebook is optimized for engagement, not "
1402 "happiness, and it turns out that automated systems are pretty good at "
1403 "figuring out things that people will get angry about."
1406 #. type: Content of: <article><sect1><para>
1407 #: how-to-destroy-surveillance-capitalism.xml:1117
1409 "Facebook <emphasis>can</emphasis> modify our behavior but only in a couple "
1410 "of trivial ways. First, it can lock in all your friends and family members "
1411 "so that you check and check and check with Facebook to find out what they "
1412 "are up to; and second, it can make you angry and anxious. It can force you "
1413 "to choose between being interrupted constantly by updates — a process that "
1414 "breaks your concentration and makes it hard to be introspective — and "
1415 "staying in touch with your friends. This is a very limited form of mind "
1416 "control, and it can only really make us miserable, angry, and anxious."
1419 #. type: Content of: <article><sect1><para>
1420 #: how-to-destroy-surveillance-capitalism.xml:1128
1422 "This is why Facebook’s targeting systems — both the ones it shows to "
1423 "advertisers and the ones that let users find people who share their "
1424 "interests — are so next-gen and smooth and easy to use as well as why its "
1425 "message boards have a toolset that seems like it hasn’t changed since the "
1426 "mid-2000s. If Facebook delivered an equally flexible, sophisticated "
1427 "message-reading system to its users, those users could defend themselves "
1428 "against being nonconsensually eyeball-fucked with Donald Trump headlines."
1431 #. type: Content of: <article><sect1><para>
1432 #: how-to-destroy-surveillance-capitalism.xml:1138
1434 "The more time you spend on Facebook, the more ads it gets to show you. The "
1435 "solution to Facebook’s ads only working one in a thousand times is for the "
1436 "company to try to increase how much time you spend on Facebook by a factor "
1437 "of a thousand. Rather than thinking of Facebook as a company that has "
1438 "figured out how to show you exactly the right ad in exactly the right way to "
1439 "get you to do what its advertisers want, think of it as a company that has "
1440 "figured out how to make you slog through an endless torrent of arguments "
1441 "even though they make you miserable, spending so much time on the site that "
1442 "it eventually shows you at least one ad that you respond to."
1445 #. type: Content of: <article><sect1><title>
1446 #: how-to-destroy-surveillance-capitalism.xml:1150
1447 msgid "Monopoly and the right to the future tense"
1450 #. type: Content of: <article><sect1><para>
1451 #: how-to-destroy-surveillance-capitalism.xml:1152
1453 "Zuboff and her cohort are particularly alarmed at the extent to which "
1454 "surveillance allows corporations to influence our decisions, taking away "
1455 "something she poetically calls <quote>the right to the future tense</quote> "
1456 "— that is, the right to decide for yourself what you will do in the future."
1459 #. type: Content of: <article><sect1><para>
1460 #: how-to-destroy-surveillance-capitalism.xml:1159
1462 "It’s true that advertising can tip the scales one way or another: When "
1463 "you’re thinking of buying a fridge, a timely fridge ad might end the search "
1464 "on the spot. But Zuboff puts enormous and undue weight on the persuasive "
1465 "power of surveillance-based influence techniques. Most of these don’t work "
1466 "very well, and the ones that do won’t work for very long. The makers of "
1467 "these influence tools are confident they will someday refine them into "
1468 "systems of total control, but they are hardly unbiased observers, and the "
1469 "risks from their dreams coming true are very speculative."
1472 #. type: Content of: <article><sect1><para>
1473 #: how-to-destroy-surveillance-capitalism.xml:1170
1475 "By contrast, Zuboff is rather sanguine about 40 years of lax antitrust "
1476 "practice that has allowed a handful of companies to dominate the internet, "
1477 "ushering in an information age with, <ulink "
1478 "url=\"https://twitter.com/tveastman/status/1069674780826071040\">as one "
1479 "person on Twitter noted</ulink>, five giant websites each filled with "
1480 "screenshots of the other four."
1483 #. type: Content of: <article><sect1><para>
1484 #: how-to-destroy-surveillance-capitalism.xml:1178
1486 "However, if we are to be alarmed that we might lose the right to choose for "
1487 "ourselves what our future will hold, then monopoly’s nonspeculative, "
1488 "concrete, here-and-now harms should be front and center in our debate over "
1492 #. type: Content of: <article><sect1><para>
1493 #: how-to-destroy-surveillance-capitalism.xml:1184
1495 "Start with <quote>digital rights management.</quote> In 1998, Bill Clinton "
1496 "signed the Digital Millennium Copyright Act (DMCA) into law. It’s a complex "
1497 "piece of legislation with many controversial clauses but none more so than "
1498 "Section 1201, the <quote>anti-circumvention</quote> rule."
1501 #. type: Content of: <article><sect1><para>
1502 #: how-to-destroy-surveillance-capitalism.xml:1190
1504 "This is a blanket ban on tampering with systems that restrict access to "
1505 "copyrighted works. The ban is so thoroughgoing that it prohibits removing a "
1506 "copyright lock even when no copyright infringement takes place. This is by "
1507 "design: The activities that the DMCA’s Section 1201 sets out to ban are not "
1508 "copyright infringements; rather, they are legal activities that frustrate "
1509 "manufacturers’ commercial plans."
1512 #. type: Content of: <article><sect1><para>
1513 #: how-to-destroy-surveillance-capitalism.xml:1198
1515 "For example, Section 1201’s first major application was on DVD players as a "
1516 "means of enforcing the region coding built into those devices. DVD-CCA, the "
1517 "body that standardized DVDs and DVD players, divided the world into six "
1518 "regions and specified that DVD players must check each disc to determine "
1519 "which regions it was authorized to be played in. DVD players would have "
1520 "their own corresponding region (a DVD player bought in the U.S. would be "
1521 "region 1 while one bought in India would be region 5). If the player and the "
1522 "disc’s region matched, the player would play the disc; otherwise, it would "
1526 #. type: Content of: <article><sect1><para>
1527 #: how-to-destroy-surveillance-capitalism.xml:1210
1529 "However, watching a lawfully produced disc in a country other than the one "
1530 "where you purchased it is not copyright infringement — it’s the "
1531 "opposite. Copyright law imposes this duty on customers for a movie: You must "
1532 "go into a store, find a licensed disc, and pay the asking price. Do that — "
1533 "and <emphasis>nothing else</emphasis> — and you and copyright are square "
1537 #. type: Content of: <article><sect1><para>
1538 #: how-to-destroy-surveillance-capitalism.xml:1218
1540 "The fact that a movie studio wants to charge Indians less than Americans or "
1541 "release in Australia later than it releases in the U.K. has no bearing on "
1542 "copyright law. Once you lawfully acquire a DVD, it is no copyright "
1543 "infringement to watch it no matter where you happen to be."
1546 #. type: Content of: <article><sect1><para>
1547 #: how-to-destroy-surveillance-capitalism.xml:1225
1549 "So DVD and DVD player manufacturers would not be able to use accusations of "
1550 "abetting copyright infringement to punish manufacturers who made "
1551 "noncompliant players that would play discs from any region or repair shops "
1552 "that modified players to let you watch out-of-region discs or software "
1553 "programmers who created programs to let you do this."
1556 #. type: Content of: <article><sect1><para>
1557 #: how-to-destroy-surveillance-capitalism.xml:1233
1559 "That’s where Section 1201 of the DMCA comes in: By banning tampering with an "
1560 "<quote>access control,</quote> the rule gave manufacturers and rights "
1561 "holders standing to sue competitors who released superior products with "
1562 "lawful features that the market demanded (in this case, region-free "
1566 #. type: Content of: <article><sect1><para>
1567 #: how-to-destroy-surveillance-capitalism.xml:1240
1569 "This is an odious scam against consumers, but as time went by, Section 1201 "
1570 "grew to encompass a rapidly expanding constellation of devices and services "
1571 "as canny manufacturers have realized certain things:"
1574 #. type: Content of: <article><sect1><itemizedlist><listitem><para>
1575 #: how-to-destroy-surveillance-capitalism.xml:1248
1577 "Any device with software in it contains a <quote>copyrighted work</quote> — "
1578 "i.e., the software."
1581 #. type: Content of: <article><sect1><itemizedlist><listitem><para>
1582 #: how-to-destroy-surveillance-capitalism.xml:1254
1584 "A device can be designed so that reconfiguring the software requires "
1585 "bypassing an <quote>access control for copyrighted works,</quote> which is a "
1586 "potential felony under Section 1201."
1589 #. type: Content of: <article><sect1><itemizedlist><listitem><para>
1590 #: how-to-destroy-surveillance-capitalism.xml:1261
1592 "Thus, companies can control their customers’ behavior after they take home "
1593 "their purchases by designing products so that all unpermitted uses require "
1594 "modifications that fall afoul of Section 1201."
1597 #. type: Content of: <article><sect1><para>
1598 #: how-to-destroy-surveillance-capitalism.xml:1269
1600 "Section 1201 then becomes a means for manufacturers of all descriptions to "
1601 "force their customers to arrange their affairs to benefit the manufacturers’ "
1602 "shareholders instead of themselves."
1605 #. type: Content of: <article><sect1><para>
1606 #: how-to-destroy-surveillance-capitalism.xml:1274
1608 "This manifests in many ways: from a new generation of inkjet printers that "
1609 "use countermeasures to prevent third-party ink that cannot be bypassed "
1610 "without legal risks to similar systems in tractors that prevent third-party "
1611 "technicians from swapping in the manufacturer’s own parts that are not "
1612 "recognized by the tractor’s control system until it is supplied with a "
1613 "manufacturer’s unlock code."
1616 #. type: Content of: <article><sect1><para>
1617 #: how-to-destroy-surveillance-capitalism.xml:1283
1619 "Closer to home, Apple’s iPhones use these measures to prevent both "
1620 "third-party service and third-party software installation. This allows Apple "
1621 "to decide when an iPhone is beyond repair and must be shredded and "
1622 "landfilled as opposed to the iPhone’s purchaser. (Apple is notorious for its "
1623 "environmentally catastrophic policy of destroying old electronics rather "
1624 "than permitting them to be cannibalized for parts.) This is a very useful "
1625 "power to wield, especially in light of CEO Tim Cook’s January 2019 warning "
1626 "to investors that the company’s profits are endangered by customers choosing "
1627 "to hold onto their phones for longer rather than replacing them."
1630 #. type: Content of: <article><sect1><para>
1631 #: how-to-destroy-surveillance-capitalism.xml:1296
1633 "Apple’s use of copyright locks also allows it to establish a monopoly over "
1634 "how its customers acquire software for their mobile devices. The App Store’s "
1635 "commercial terms guarantee Apple a share of all revenues generated by the "
1636 "apps sold there, meaning that Apple gets paid when you buy an app from its "
1637 "store and then continues to get paid every time you buy something using that "
1638 "app. This comes out of the bottom line of software developers, who must "
1639 "either charge more or accept lower profits for their products."
1642 #. type: Content of: <article><sect1><para>
1643 #: how-to-destroy-surveillance-capitalism.xml:1306
1645 "Crucially, Apple’s use of copyright locks gives it the power to make "
1646 "editorial decisions about which apps you may and may not install on your own "
1647 "device. Apple has used this power to <ulink "
1648 "url=\"https://www.telegraph.co.uk/technology/apple/5982243/Apple-bans-dictionary-from-App-Store-over-swear-words.html\">reject "
1649 "dictionaries</ulink> for containing obscene words; to <ulink "
1650 "url=\"https://www.vice.com/en_us/article/538kan/apple-just-banned-the-app-that-tracks-us-drone-strikes-again\">limit "
1651 "political speech</ulink>, especially from apps that make sensitive political "
1652 "commentary such as an app that notifies you every time a U.S. drone kills "
1653 "someone somewhere in the world; and to <ulink "
1654 "url=\"https://www.eurogamer.net/articles/2016-05-19-palestinian-indie-game-must-not-be-called-a-game-apple-says\">object "
1655 "to a game</ulink> that commented on the Israel-Palestine conflict."
1658 #. type: Content of: <article><sect1><para>
1659 #: how-to-destroy-surveillance-capitalism.xml:1319
1661 "Apple often justifies monopoly power over software installation in the name "
1662 "of security, arguing that its vetting of apps for its store means that it "
1663 "can guard its users against apps that contain surveillance code. But this "
1664 "cuts both ways. In China, the government <ulink "
1665 "url=\"https://www.ft.com/content/ad42e536-cf36-11e7-b781-794ce08b24dc\">ordered "
1666 "Apple to prohibit the sale of privacy tools</ulink> like VPNs with the "
1667 "exception of VPNs that had deliberately introduced flaws designed to let the "
1668 "Chinese state eavesdrop on users. Because Apple uses technological "
1669 "countermeasures — with legal backstops — to block customers from installing "
1670 "unauthorized apps, Chinese iPhone owners cannot readily (or legally) acquire "
1671 "VPNs that would protect them from Chinese state snooping."
1674 #. type: Content of: <article><sect1><para>
1675 #: how-to-destroy-surveillance-capitalism.xml:1333
1677 "Zuboff calls surveillance capitalism a <quote>rogue capitalism.</quote> "
1678 "Theoreticians of capitalism claim that its virtue is that it <ulink "
1679 "url=\"https://en.wikipedia.org/wiki/Price_signal\">aggregates information in "
1680 "the form of consumers’ decisions</ulink>, producing efficient "
1681 "markets. Surveillance capitalism’s supposed power to rob its victims of "
1682 "their free will through computationally supercharged influence campaigns "
1683 "means that our markets no longer aggregate customers’ decisions because we "
1684 "customers no longer decide — we are given orders by surveillance "
1685 "capitalism’s mind-control rays."
1688 #. type: Content of: <article><sect1><para>
1689 #: how-to-destroy-surveillance-capitalism.xml:1344
1691 "If our concern is that markets cease to function when consumers can no "
1692 "longer make choices, then copyright locks should concern us at "
1693 "<emphasis>least</emphasis> as much as influence campaigns. An influence "
1694 "campaign might nudge you to buy a certain brand of phone; but the copyright "
1695 "locks on that phone absolutely determine where you get it serviced, which "
1696 "apps can run on it, and when you have to throw it away rather than fixing "
1700 #. type: Content of: <article><sect1><title>
1701 #: how-to-destroy-surveillance-capitalism.xml:1353
1702 msgid "Search order and the right to the future tense"
1705 #. type: Content of: <article><sect1><para>
1706 #: how-to-destroy-surveillance-capitalism.xml:1355
1708 "Markets are posed as a kind of magic: By discovering otherwise hidden "
1709 "information conveyed by the free choices of consumers, those consumers’ "
1710 "local knowledge is integrated into a self-correcting system that makes "
1711 "efficient allocations—more efficient than any computer could calculate. But "
1712 "monopolies are incompatible with that notion. When you only have one app "
1713 "store, the owner of the store — not the consumer — decides on the range of "
1714 "choices. As Boss Tweed once said, <quote>I don’t care who does the electing, "
1715 "so long as I get to do the nominating.</quote> A monopolized market is an "
1716 "election whose candidates are chosen by the monopolist."
1719 #. type: Content of: <article><sect1><para>
1720 #: how-to-destroy-surveillance-capitalism.xml:1367
1722 "This ballot rigging is made more pernicious by the existence of monopolies "
1723 "over search order. Google’s search market share is about 90%. When Google’s "
1724 "ranking algorithm puts a result for a popular search term in its top 10, "
1725 "that helps determine the behavior of millions of people. If Google’s answer "
1726 "to <quote>Are vaccines dangerous?</quote> is a page that rebuts anti-vax "
1727 "conspiracy theories, then a sizable portion of the public will learn that "
1728 "vaccines are safe. If, on the other hand, Google sends those people to a "
1729 "site affirming the anti-vax conspiracies, a sizable portion of those "
1730 "millions will come away convinced that vaccines are dangerous."
1733 #. type: Content of: <article><sect1><para>
1734 #: how-to-destroy-surveillance-capitalism.xml:1379
1736 "Google’s algorithm is often tricked into serving disinformation as a "
1737 "prominent search result. But in these cases, Google isn’t persuading people "
1738 "to change their minds; it’s just presenting something untrue as fact when "
1739 "the user has no cause to doubt it."
1742 #. type: Content of: <article><sect1><para>
1743 #: how-to-destroy-surveillance-capitalism.xml:1385
1745 "This is true whether the search is for <quote>Are vaccines "
1746 "dangerous?</quote> or <quote>best restaurants near me.</quote> Most users "
1747 "will never look past the first page of search results, and when the "
1748 "overwhelming majority of people all use the same search engine, the ranking "
1749 "algorithm deployed by that search engine will determine myriad outcomes "
1750 "(whether to adopt a child, whether to have cancer surgery, where to eat "
1751 "dinner, where to move, where to apply for a job) to a degree that vastly "
1752 "outstrips any behavioral outcomes dictated by algorithmic persuasion "
1756 #. type: Content of: <article><sect1><para>
1757 #: how-to-destroy-surveillance-capitalism.xml:1396
1759 "Many of the questions we ask search engines have no empirically correct "
1760 "answers: <quote>Where should I eat dinner?</quote> is not an objective "
1761 "question. Even questions that do have correct answers (<quote>Are vaccines "
1762 "dangerous?</quote>) don’t have one empirically superior source for that "
1763 "answer. Many pages affirm the safety of vaccines, so which one goes first? "
1764 "Under conditions of competition, consumers can choose from many search "
1765 "engines and stick with the one whose algorithmic judgment suits them best, "
1766 "but under conditions of monopoly, we all get our answers from the same "
1770 #. type: Content of: <article><sect1><para>
1771 #: how-to-destroy-surveillance-capitalism.xml:1407
1773 "Google’s search dominance isn’t a matter of pure merit: The company has "
1774 "leveraged many tactics that would have been prohibited under classical, "
1775 "pre-Ronald-Reagan antitrust enforcement standards to attain its "
1776 "dominance. After all, this is a company that has developed two major "
1777 "products: a really good search engine and a pretty good Hotmail clone. Every "
1778 "other major success it’s had — Android, YouTube, Google Maps, etc. — has "
1779 "come through an acquisition of a nascent competitor. Many of the company’s "
1780 "key divisions, such as the advertising technology of DoubleClick, violate "
1781 "the historical antitrust principle of structural separation, which forbade "
1782 "firms from owning subsidiaries that competed with their "
1783 "customers. Railroads, for example, were barred from owning freight companies "
1784 "that competed with the shippers whose freight they carried."
1787 #. type: Content of: <article><sect1><para>
1788 #: how-to-destroy-surveillance-capitalism.xml:1423
1790 "If we’re worried about giant companies subverting markets by stripping "
1791 "consumers of their ability to make free choices, then vigorous antitrust "
1792 "enforcement seems like an excellent remedy. If we’d denied Google the right "
1793 "to effect its many mergers, we would also have probably denied it its total "
1794 "search dominance. Without that dominance, the pet theories, biases, errors "
1795 "(and good judgment, too) of Google search engineers and product managers "
1796 "would not have such an outsized effect on consumer choice."
1799 #. type: Content of: <article><sect1><para>
1800 #: how-to-destroy-surveillance-capitalism.xml:1433
1802 "This goes for many other companies. Amazon, a classic surveillance "
1803 "capitalist, is obviously the dominant tool for searching Amazon — though "
1804 "many people find their way to Amazon through Google searches and Facebook "
1805 "posts — and obviously, Amazon controls Amazon search. That means that "
1806 "Amazon’s own self-serving editorial choices—like promoting its own house "
1807 "brands over rival goods from its sellers as well as its own pet theories, "
1808 "biases, and errors— determine much of what we buy on Amazon. And since "
1809 "Amazon is the dominant e-commerce retailer outside of China and since it "
1810 "attained that dominance by buying up both large rivals and nascent "
1811 "competitors in defiance of historical antitrust rules, we can blame the "
1812 "monopoly for stripping consumers of their right to the future tense and the "
1813 "ability to shape markets by making informed choices."
1816 #. type: Content of: <article><sect1><para>
1817 #: how-to-destroy-surveillance-capitalism.xml:1448
1819 "Not every monopolist is a surveillance capitalist, but that doesn’t mean "
1820 "they’re not able to shape consumer choices in wide-ranging ways. Zuboff "
1821 "lauds Apple for its App Store and iTunes Store, insisting that adding price "
1822 "tags to the features on its platforms has been the secret to resisting "
1823 "surveillance and thus creating markets. But Apple is the only retailer "
1824 "allowed to sell on its platforms, and it’s the second-largest mobile device "
1825 "vendor in the world. The independent software vendors that sell through "
1826 "Apple’s marketplace accuse the company of the same surveillance sins as "
1827 "Amazon and other big retailers: spying on its customers to find lucrative "
1828 "new products to launch, effectively using independent software vendors as "
1829 "free-market researchers, then forcing them out of any markets they discover."
1832 #. type: Content of: <article><sect1><para>
1833 #: how-to-destroy-surveillance-capitalism.xml:1463
1835 "Because of its use of copyright locks, Apple’s mobile customers are not "
1836 "legally allowed to switch to a rival retailer for its apps if they want to "
1837 "do so on an iPhone. Apple, obviously, is the only entity that gets to decide "
1838 "how it ranks the results of search queries in its stores. These decisions "
1839 "ensure that some apps are often installed (because they appear on page one) "
1840 "and others are never installed (because they appear on page one "
1841 "million). Apple’s search-ranking design decisions have a vastly more "
1842 "significant effect on consumer behaviors than influence campaigns delivered "
1843 "by surveillance capitalism’s ad-serving bots."
1846 #. type: Content of: <article><sect1><title>
1847 #: how-to-destroy-surveillance-capitalism.xml:1475
1848 msgid "Monopolists can afford sleeping pills for watchdogs"
1851 #. type: Content of: <article><sect1><para>
1852 #: how-to-destroy-surveillance-capitalism.xml:1477
1854 "Only the most extreme market ideologues think that markets can self-regulate "
1855 "without state oversight. Markets need watchdogs — regulators, lawmakers, and "
1856 "other elements of democratic control — to keep them honest. When these "
1857 "watchdogs sleep on the job, then markets cease to aggregate consumer choices "
1858 "because those choices are constrained by illegitimate and deceptive "
1859 "activities that companies are able to get away with because no one is "
1860 "holding them to account."
1863 #. type: Content of: <article><sect1><para>
1864 #: how-to-destroy-surveillance-capitalism.xml:1487
1866 "But this kind of regulatory capture doesn’t come cheap. In competitive "
1867 "sectors, where rivals are constantly eroding one another’s margins, "
1868 "individual firms lack the surplus capital to effectively lobby for laws and "
1869 "regulations that serve their ends."
1872 #. type: Content of: <article><sect1><para>
1873 #: how-to-destroy-surveillance-capitalism.xml:1493
1875 "Many of the harms of surveillance capitalism are the result of weak or "
1876 "nonexistent regulation. Those regulatory vacuums spring from the power of "
1877 "monopolists to resist stronger regulation and to tailor what regulation "
1878 "exists to permit their existing businesses."
1881 #. type: Content of: <article><sect1><para>
1882 #: how-to-destroy-surveillance-capitalism.xml:1499
1884 "Here’s an example: When firms over-collect and over-retain our data, they "
1885 "are at increased risk of suffering a breach — you can’t leak data you never "
1886 "collected, and once you delete all copies of that data, you can no longer "
1887 "leak it. For more than a decade, we’ve lived through an endless parade of "
1888 "ever-worsening data breaches, each one uniquely horrible in the scale of "
1889 "data breached and the sensitivity of that data."
1892 #. type: Content of: <article><sect1><para>
1893 #: how-to-destroy-surveillance-capitalism.xml:1508
1895 "But still, firms continue to over-collect and over-retain our data for three "
1899 #. type: Content of: <article><sect1><para>
1900 #: how-to-destroy-surveillance-capitalism.xml:1512
1902 "<emphasis role=\"strong\">1. They are locked in the aforementioned limbic "
1903 "arms race with our capacity to shore up our attentional defense systems to "
1904 "resist their new persuasion techniques.</emphasis> They’re also locked in an "
1905 "arms race with their competitors to find new ways to target people for sales "
1906 "pitches. As soon as they discover a soft spot in our attentional defenses (a "
1907 "counterintuitive, unobvious way to target potential refrigerator buyers), "
1908 "the public begins to wise up to the tactic, and their competitors leap on "
1909 "it, hastening the day in which all potential refrigerator buyers have been "
1910 "inured to the pitch."
1913 #. type: Content of: <article><sect1><para>
1914 #: how-to-destroy-surveillance-capitalism.xml:1524
1916 "<emphasis role=\"strong\">2. They believe the surveillance capitalism "
1917 "story.</emphasis> Data is cheap to aggregate and store, and both proponents "
1918 "and opponents of surveillance capitalism have assured managers and product "
1919 "designers that if you collect enough data, you will be able to perform "
1920 "sorcerous acts of mind control, thus supercharging your sales. Even if you "
1921 "never figure out how to profit from the data, someone else will eventually "
1922 "offer to buy it from you to give it a try. This is the hallmark of all "
1923 "economic bubbles: acquiring an asset on the assumption that someone else "
1924 "will buy it from you for more than you paid for it, often to sell to someone "
1925 "else at an even greater price."
1928 #. type: Content of: <article><sect1><para>
1929 #: how-to-destroy-surveillance-capitalism.xml:1537
1931 "<emphasis role=\"strong\">3. The penalties for leaking data are "
1932 "negligible.</emphasis> Most countries limit these penalties to actual "
1933 "damages, meaning that consumers who’ve had their data breached have to show "
1934 "actual monetary harms to get a reward. In 2014, Home Depot disclosed that it "
1935 "had lost credit-card data for 53 million of its customers, but it settled "
1936 "the matter by paying those customers about $0.34 each — and a third of that "
1937 "$0.34 wasn’t even paid in cash. It took the form of a credit to procure a "
1938 "largely ineffectual credit-monitoring service."
1941 #. type: Content of: <article><sect1><para>
1942 #: how-to-destroy-surveillance-capitalism.xml:1548
1944 "But the harms from breaches are much more extensive than these "
1945 "actual-damages rules capture. Identity thieves and fraudsters are wily and "
1946 "endlessly inventive. All the vast breaches of our century are being "
1947 "continuously recombined, the data sets merged and mined for new ways to "
1948 "victimize the people whose data was present in them. Any reasonable, "
1949 "evidence-based theory of deterrence and compensation for breaches would not "
1950 "confine damages to actual damages but rather would allow users to claim "
1951 "these future harms."
1954 #. type: Content of: <article><sect1><para>
1955 #: how-to-destroy-surveillance-capitalism.xml:1558
1957 "However, even the most ambitious privacy rules, such as the EU General Data "
1958 "Protection Regulation, fall far short of capturing the negative "
1959 "externalities of the platforms’ negligent over-collection and "
1960 "over-retention, and what penalties they do provide are not aggressively "
1961 "pursued by regulators."
1964 #. type: Content of: <article><sect1><para>
1965 #: how-to-destroy-surveillance-capitalism.xml:1565
1967 "This tolerance of — or indifference to — data over-collection and "
1968 "over-retention can be ascribed in part to the sheer lobbying muscle of the "
1969 "platforms. They are so profitable that they can handily afford to divert "
1970 "gigantic sums to fight any real change — that is, change that would force "
1971 "them to internalize the costs of their surveillance activities."
1974 #. type: Content of: <article><sect1><para>
1975 #: how-to-destroy-surveillance-capitalism.xml:1573
1977 "And then there’s state surveillance, which the surveillance capitalism story "
1978 "dismisses as a relic of another era when the big worry was being jailed for "
1979 "your dissident speech, not having your free will stripped away with machine "
1983 #. type: Content of: <article><sect1><para>
1984 #: how-to-destroy-surveillance-capitalism.xml:1579
1986 "But state surveillance and private surveillance are intimately related. As "
1987 "we saw when Apple was conscripted by the Chinese government as a vital "
1988 "collaborator in state surveillance, the only really affordable and tractable "
1989 "way to conduct mass surveillance on the scale practiced by modern states — "
1990 "both <quote>free</quote> and autocratic states — is to suborn commercial "
1994 #. type: Content of: <article><sect1><para>
1995 #: how-to-destroy-surveillance-capitalism.xml:1587
1997 "Whether it’s Google being used as a location tracking tool by local law "
1998 "enforcement across the U.S. or the use of social media tracking by the "
1999 "Department of Homeland Security to build dossiers on participants in "
2000 "protests against Immigration and Customs Enforcement’s family separation "
2001 "practices, any hard limits on surveillance capitalism would hamstring the "
2002 "state’s own surveillance capability. Without Palantir, Amazon, Google, and "
2003 "other major tech contractors, U.S. cops would not be able to spy on Black "
2004 "people, ICE would not be able to manage the caging of children at the U.S. "
2005 "border, and state welfare systems would not be able to purge their rolls by "
2006 "dressing up cruelty as empiricism and claiming that poor and vulnerable "
2007 "people are ineligible for assistance. At least some of the states’ "
2008 "unwillingness to take meaningful action to curb surveillance should be "
2009 "attributed to this symbiotic relationship. There is no mass state "
2010 "surveillance without mass commercial surveillance."
2013 #. type: Content of: <article><sect1><para>
2014 #: how-to-destroy-surveillance-capitalism.xml:1605
2016 "Monopolism is key to the project of mass state surveillance. It’s true that "
2017 "smaller tech firms are apt to be less well-defended than Big Tech, whose "
2018 "security experts are drawn from the tops of their field and who are given "
2019 "enormous resources to secure and monitor their systems against "
2020 "intruders. But smaller firms also have less to protect: fewer users whose "
2021 "data is more fragmented across more systems and have to be suborned one at a "
2022 "time by state actors."
2025 #. type: Content of: <article><sect1><para>
2026 #: how-to-destroy-surveillance-capitalism.xml:1614
2028 "A concentrated tech sector that works with authorities is a much more "
2029 "powerful ally in the project of mass state surveillance than a fragmented "
2030 "one composed of smaller actors. The U.S. tech sector is small enough that "
2031 "all of its top executives fit around a single boardroom table in Trump Tower "
2032 "in 2017, shortly after Trump’s inauguration. Most of its biggest players bid "
2033 "to win JEDI, the Pentagon’s $10 billion Joint Enterprise Defense "
2034 "Infrastructure cloud contract. Like other highly concentrated industries, "
2035 "Big Tech rotates its key employees in and out of government service, sending "
2036 "them to serve in the Department of Defense and the White House, then hiring "
2037 "ex-Pentagon and ex-DOD top staffers and officers to work in their own "
2038 "government relations departments."
2041 #. type: Content of: <article><sect1><para>
2042 #: how-to-destroy-surveillance-capitalism.xml:1628
2044 "They can even make a good case for doing this: After all, when there are "
2045 "only four or five big companies in an industry, everyone qualified to "
2046 "regulate those companies has served as an executive in at least a couple of "
2047 "them — because, likewise, when there are only five companies in an industry, "
2048 "everyone qualified for a senior role at any of them is by definition working "
2049 "at one of the other ones."
2052 #. type: Content of: <article><sect1><blockquote><para>
2053 #: how-to-destroy-surveillance-capitalism.xml:1637
2055 "While surveillance doesn’t cause monopolies, monopolies certainly abet "
2059 #. type: Content of: <article><sect1><para>
2060 #: how-to-destroy-surveillance-capitalism.xml:1642
2062 "Industries that are competitive are fragmented — composed of companies that "
2063 "are at each other’s throats all the time and eroding one another’s margins "
2064 "in bids to steal their best customers. This leaves them with much more "
2065 "limited capital to use to lobby for favorable rules and a much harder job of "
2066 "getting everyone to agree to pool their resources to benefit the industry as "
2070 #. type: Content of: <article><sect1><para>
2071 #: how-to-destroy-surveillance-capitalism.xml:1650
2073 "Surveillance combined with machine learning is supposed to be an existential "
2074 "crisis, a species-defining moment at which our free will is just a few more "
2075 "advances in the field from being stripped away. I am skeptical of this "
2076 "claim, but I <emphasis>do</emphasis> think that tech poses an existential "
2077 "threat to our society and possibly our species."
2080 #. type: Content of: <article><sect1><para>
2081 #: how-to-destroy-surveillance-capitalism.xml:1658
2082 msgid "But that threat grows out of monopoly."
2085 #. type: Content of: <article><sect1><para>
2086 #: how-to-destroy-surveillance-capitalism.xml:1661
2088 "One of the consequences of tech’s regulatory capture is that it can shift "
2089 "liability for poor security decisions onto its customers and the wider "
2090 "society. It is absolutely normal in tech for companies to obfuscate the "
2091 "workings of their products, to make them deliberately hard to understand, "
2092 "and to threaten security researchers who seek to independently audit those "
2096 #. type: Content of: <article><sect1><para>
2097 #: how-to-destroy-surveillance-capitalism.xml:1669
2099 "IT is the only field in which this is practiced: No one builds a bridge or a "
2100 "hospital and keeps the composition of the steel or the equations used to "
2101 "calculate load stresses a secret. It is a frankly bizarre practice that "
2102 "leads, time and again, to grotesque security defects on farcical scales, "
2103 "with whole classes of devices being revealed as vulnerable long after they "
2104 "are deployed in the field and put into sensitive places."
2107 #. type: Content of: <article><sect1><para>
2108 #: how-to-destroy-surveillance-capitalism.xml:1678
2110 "The monopoly power that keeps any meaningful consequences for breaches at "
2111 "bay means that tech companies continue to build terrible products that are "
2112 "insecure by design and that end up integrated into our lives, in possession "
2113 "of our data, and connected to our physical world. For years, Boeing has "
2114 "struggled with the aftermath of a series of bad technology decisions that "
2115 "made its 737 fleet a global pariah, a rare instance in which bad tech "
2116 "decisions have been seriously punished in the market."
2119 #. type: Content of: <article><sect1><para>
2120 #: how-to-destroy-surveillance-capitalism.xml:1688
2122 "These bad security decisions are compounded yet again by the use of "
2123 "copyright locks to enforce business-model decisions against "
2124 "consumers. Recall that these locks have become the go-to means for shaping "
2125 "consumer behavior, making it technically impossible to use third-party ink, "
2126 "insulin, apps, or service depots in connection with your lawfully acquired "
2130 #. type: Content of: <article><sect1><para>
2131 #: how-to-destroy-surveillance-capitalism.xml:1696
2133 "Recall also that these copyright locks are backstopped by legislation (such "
2134 "as Section 1201 of the DMCA or Article 6 of the 2001 EU Copyright Directive) "
2135 "that ban tampering with (<quote>circumventing</quote>) them, and these "
2136 "statutes have been used to threaten security researchers who make "
2137 "disclosures about vulnerabilities without permission from manufacturers."
2140 #. type: Content of: <article><sect1><para>
2141 #: how-to-destroy-surveillance-capitalism.xml:1704
2143 "This amounts to a manufacturer’s veto over safety warnings and "
2144 "criticism. While this is far from the legislative intent of the DMCA and its "
2145 "sister statutes around the world, Congress has not intervened to clarify the "
2146 "statute nor will it because to do so would run counter to the interests of "
2147 "powerful, large firms whose lobbying muscle is unstoppable."
2150 #. type: Content of: <article><sect1><para>
2151 #: how-to-destroy-surveillance-capitalism.xml:1712
2153 "Copyright locks are a double whammy: They create bad security decisions that "
2154 "can’t be freely investigated or discussed. If markets are supposed to be "
2155 "machines for aggregating information (and if surveillance capitalism’s "
2156 "notional mind-control rays are what make it a <quote>rogue "
2157 "capitalism</quote> because it denies consumers the power to make decisions), "
2158 "then a program of legally enforced ignorance of the risks of products makes "
2159 "monopolism even more of a <quote>rogue capitalism</quote> than surveillance "
2160 "capitalism’s influence campaigns."
2163 #. type: Content of: <article><sect1><para>
2164 #: how-to-destroy-surveillance-capitalism.xml:1722
2166 "And unlike mind-control rays, enforced silence over security is an "
2167 "immediate, documented problem, and it <emphasis>does</emphasis> constitute "
2168 "an existential threat to our civilization and possibly our species. The "
2169 "proliferation of insecure devices — especially devices that spy on us and "
2170 "especially when those devices also can manipulate the physical world by, "
2171 "say, steering your car or flipping a breaker at a power station — is a kind "
2172 "of technology debt."
2175 #. type: Content of: <article><sect1><para>
2176 #: how-to-destroy-surveillance-capitalism.xml:1731
2178 "In software design, <quote>technology debt</quote> refers to old, baked-in "
2179 "decisions that turn out to be bad ones in hindsight. Perhaps a long-ago "
2180 "developer decided to incorporate a networking protocol made by a vendor that "
2181 "has since stopped supporting it. But everything in the product still relies "
2182 "on that superannuated protocol, and so, with each revision, the product team "
2183 "has to work around this obsolete core, adding compatibility layers, "
2184 "surrounding it with security checks that try to shore up its defenses, and "
2185 "so on. These Band-Aid measures compound the debt because every subsequent "
2186 "revision has to make allowances for <emphasis>them</emphasis>, too, like "
2187 "interest mounting on a predatory subprime loan. And like a subprime loan, "
2188 "the interest mounts faster than you can hope to pay it off: The product team "
2189 "has to put so much energy into maintaining this complex, brittle system that "
2190 "they don’t have any time left over to refactor the product from the ground "
2191 "up and <quote>pay off the debt</quote> once and for all."
2194 #. type: Content of: <article><sect1><para>
2195 #: how-to-destroy-surveillance-capitalism.xml:1749
2197 "Typically, technology debt results in a technological bankruptcy: The "
2198 "product gets so brittle and unsustainable that it fails "
2199 "catastrophically. Think of the antiquated COBOL-based banking and accounting "
2200 "systems that fell over at the start of the pandemic emergency when "
2201 "confronted with surges of unemployment claims. Sometimes that ends the "
2202 "product; sometimes it takes the company down with it. Being caught in the "
2203 "default of a technology debt is scary and traumatic, just like losing your "
2204 "house due to bankruptcy is scary and traumatic."
2207 #. type: Content of: <article><sect1><para>
2208 #: how-to-destroy-surveillance-capitalism.xml:1760
2210 "But the technology debt created by copyright locks isn’t individual debt; "
2211 "it’s systemic. Everyone in the world is exposed to this over-leverage, as "
2212 "was the case with the 2008 financial crisis. When that debt comes due — when "
2213 "we face a cascade of security breaches that threaten global shipping and "
2214 "logistics, the food supply, pharmaceutical production pipelines, emergency "
2215 "communications, and other critical systems that are accumulating technology "
2216 "debt in part due to the presence of deliberately insecure and deliberately "
2217 "unauditable copyright locks — it will indeed pose an existential risk."
2220 #. type: Content of: <article><sect1><title>
2221 #: how-to-destroy-surveillance-capitalism.xml:1772
2222 msgid "Privacy and monopoly"
2225 #. type: Content of: <article><sect1><para>
2226 #: how-to-destroy-surveillance-capitalism.xml:1774
2228 "Many tech companies are gripped by an orthodoxy that holds that if they just "
2229 "gather enough data on enough of our activities, everything else is possible "
2230 "— the mind control and endless profits. This is an unfalsifiable hypothesis: "
2231 "If data gives a tech company even a tiny improvement in behavior prediction "
2232 "and modification, the company declares that it has taken the first step "
2233 "toward global domination with no end in sight. If a company "
2234 "<emphasis>fails</emphasis> to attain any improvements from gathering and "
2235 "analyzing data, it declares success to be just around the corner, attainable "
2236 "once more data is in hand."
2239 #. type: Content of: <article><sect1><para>
2240 #: how-to-destroy-surveillance-capitalism.xml:1786
2242 "Surveillance tech is far from the first industry to embrace a nonsensical, "
2243 "self-serving belief that harms the rest of the world, and it is not the "
2244 "first industry to profit handsomely from such a delusion. Long before "
2245 "hedge-fund managers were claiming (falsely) that they could beat the "
2246 "S&P 500, there were plenty of other <quote>respectable</quote> "
2247 "industries that have been revealed as quacks in hindsight. From the makers "
2248 "of radium suppositories (a real thing!) to the cruel sociopaths who claimed "
2249 "they could <quote>cure</quote> gay people, history is littered with the "
2250 "formerly respectable titans of discredited industries."
2253 #. type: Content of: <article><sect1><para>
2254 #: how-to-destroy-surveillance-capitalism.xml:1798
2256 "This is not to say that there’s nothing wrong with Big Tech and its "
2257 "ideological addiction to data. While surveillance’s benefits are mostly "
2258 "overstated, its harms are, if anything, <emphasis>understated</emphasis>."
2261 #. type: Content of: <article><sect1><para>
2262 #: how-to-destroy-surveillance-capitalism.xml:1804
2264 "There’s real irony here. The belief in surveillance capitalism as a "
2265 "<quote>rogue capitalism</quote> is driven by the belief that markets "
2266 "wouldn’t tolerate firms that are gripped by false beliefs. An oil company "
2267 "that has false beliefs about where the oil is will eventually go broke "
2268 "digging dry wells after all."
2271 #. type: Content of: <article><sect1><para>
2272 #: how-to-destroy-surveillance-capitalism.xml:1811
2274 "But monopolists get to do terrible things for a long time before they pay "
2275 "the price. Think of how concentration in the finance sector allowed the "
2276 "subprime crisis to fester as bond-rating agencies, regulators, investors, "
2277 "and critics all fell under the sway of a false belief that complex "
2278 "mathematics could construct <quote>fully hedged</quote> debt instruments "
2279 "that could not possibly default. A small bank that engaged in this kind of "
2280 "malfeasance would simply go broke rather than outrunning the inevitable "
2281 "crisis, perhaps growing so big that it averted it altogether. But large "
2282 "banks were able to continue to attract investors, and when they finally "
2283 "<emphasis>did</emphasis> come a-cropper, the world’s governments bailed them "
2284 "out. The worst offenders of the subprime crisis are bigger than they were in "
2285 "2008, bringing home more profits and paying their execs even larger sums."
2288 #. type: Content of: <article><sect1><para>
2289 #: how-to-destroy-surveillance-capitalism.xml:1826
2291 "Big Tech is able to practice surveillance not just because it is tech but "
2292 "because it is <emphasis>big</emphasis>. The reason every web publisher "
2293 "embeds a Facebook <quote>Like</quote> button is that Facebook dominates the "
2294 "internet’s social media referrals — and every one of those "
2295 "<quote>Like</quote> buttons spies on everyone who lands on a page that "
2296 "contains them (see also: Google Analytics embeds, Twitter buttons, etc.)."
2299 #. type: Content of: <article><sect1><para>
2300 #: how-to-destroy-surveillance-capitalism.xml:1835
2302 "The reason the world’s governments have been slow to create meaningful "
2303 "penalties for privacy breaches is that Big Tech’s concentration produces "
2304 "huge profits that can be used to lobby against those penalties — and Big "
2305 "Tech’s concentration means that the companies involved are able to arrive at "
2306 "a unified negotiating position that supercharges the lobbying."
2309 #. type: Content of: <article><sect1><para>
2310 #: how-to-destroy-surveillance-capitalism.xml:1843
2312 "The reason that the smartest engineers in the world want to work for Big "
2313 "Tech is that Big Tech commands the lion’s share of tech industry jobs."
2316 #. type: Content of: <article><sect1><para>
2317 #: how-to-destroy-surveillance-capitalism.xml:1848
2319 "The reason people who are aghast at Facebook’s and Google’s and Amazon’s "
2320 "data-handling practices continue to use these services is that all their "
2321 "friends are on Facebook; Google dominates search; and Amazon has put all the "
2322 "local merchants out of business."
2325 #. type: Content of: <article><sect1><para>
2326 #: how-to-destroy-surveillance-capitalism.xml:1854
2328 "Competitive markets would weaken the companies’ lobbying muscle by reducing "
2329 "their profits and pitting them against each other in regulatory forums. It "
2330 "would give customers other places to go to get their online services. It "
2331 "would make the companies small enough to regulate and pave the way to "
2332 "meaningful penalties for breaches. It would let engineers with ideas that "
2333 "challenged the surveillance orthodoxy raise capital to compete with the "
2334 "incumbents. It would give web publishers multiple ways to reach audiences "
2335 "and make the case against Facebook and Google and Twitter embeds."
2338 #. type: Content of: <article><sect1><para>
2339 #: how-to-destroy-surveillance-capitalism.xml:1865
2341 "In other words, while surveillance doesn’t cause monopolies, monopolies "
2342 "certainly abet surveillance."
2345 #. type: Content of: <article><sect1><title>
2346 #: how-to-destroy-surveillance-capitalism.xml:1869
2347 msgid "Ronald Reagan, pioneer of tech monopolism"
2350 #. type: Content of: <article><sect1><para>
2351 #: how-to-destroy-surveillance-capitalism.xml:1871
2353 "Technology exceptionalism is a sin, whether it’s practiced by technology’s "
2354 "blind proponents or by its critics. Both of these camps are prone to "
2355 "explaining away monopolistic concentration by citing some special "
2356 "characteristic of the tech industry, like network effects or first-mover "
2357 "advantage. The only real difference between these two groups is that the "
2358 "tech apologists say monopoly is inevitable so we should just let tech get "
2359 "away with its abuses while competition regulators in the U.S. and the EU say "
2360 "monopoly is inevitable so we should punish tech for its abuses but not try "
2361 "to break up the monopolies."
2364 #. type: Content of: <article><sect1><para>
2365 #: how-to-destroy-surveillance-capitalism.xml:1883
2367 "To understand how tech became so monopolistic, it’s useful to look at the "
2368 "dawn of the consumer tech industry: 1979, the year the Apple II Plus "
2369 "launched and became the first successful home computer. That also happens to "
2370 "be the year that Ronald Reagan hit the campaign trail for the 1980 "
2371 "presidential race — a race he won, leading to a radical shift in the way "
2372 "that antitrust concerns are handled in America. Reagan’s cohort of "
2373 "politicians — including Margaret Thatcher in the U.K., Brian Mulroney in "
2374 "Canada, Helmut Kohl in Germany, and Augusto Pinochet in Chile — went on to "
2375 "enact similar reforms that eventually spread around the world."
2378 #. type: Content of: <article><sect1><para>
2379 #: how-to-destroy-surveillance-capitalism.xml:1895
2381 "Antitrust’s story began nearly a century before all that with laws like the "
2382 "Sherman Act, which took aim at monopolists on the grounds that monopolies "
2383 "were bad in and of themselves — squeezing out competitors, creating "
2384 "<quote>diseconomies of scale</quote> (when a company is so big that its "
2385 "constituent parts go awry and it is seemingly helpless to address the "
2386 "problems), and capturing their regulators to such a degree that they can get "
2387 "away with a host of evils."
2390 #. type: Content of: <article><sect1><para>
2391 #: how-to-destroy-surveillance-capitalism.xml:1904
2393 "Then came a fabulist named Robert Bork, a former solicitor general who "
2394 "Reagan appointed to the powerful U.S. Court of Appeals for the D.C. Circuit "
2395 "and who had created an alternate legislative history of the Sherman Act and "
2396 "its successors out of whole cloth. Bork insisted that these statutes were "
2397 "never targeted at monopolies (despite a wealth of evidence to the contrary, "
2398 "including the transcribed speeches of the acts’ authors) but, rather, that "
2399 "they were intended to prevent <quote>consumer harm</quote> — in the form of "
2403 #. type: Content of: <article><sect1><para>
2404 #: how-to-destroy-surveillance-capitalism.xml:1914
2406 "Bork was a crank, but he was a crank with a theory that rich people really "
2407 "liked. Monopolies are a great way to make rich people richer by allowing "
2408 "them to receive <quote>monopoly rents</quote> (that is, bigger profits) and "
2409 "capture regulators, leading to a weaker, more favorable regulatory "
2410 "environment with fewer protections for customers, suppliers, the "
2411 "environment, and workers."
2414 #. type: Content of: <article><sect1><para>
2415 #: how-to-destroy-surveillance-capitalism.xml:1922
2417 "Bork’s theories were especially palatable to the same power brokers who "
2418 "backed Reagan, and Reagan’s Department of Justice and other agencies began "
2419 "to incorporate Bork’s antitrust doctrine into their enforcement decisions "
2420 "(Reagan even put Bork up for a Supreme Court seat, but Bork flunked the "
2421 "Senate confirmation hearing so badly that, 40 years later, D.C. insiders use "
2422 "the term <quote>borked</quote> to refer to any catastrophically bad "
2423 "political performance)."
2426 #. type: Content of: <article><sect1><para>
2427 #: how-to-destroy-surveillance-capitalism.xml:1931
2429 "Little by little, Bork’s theories entered the mainstream, and their backers "
2430 "began to infiltrate the legal education field, even putting on junkets where "
2431 "members of the judiciary were treated to lavish meals, fun outdoor "
2432 "activities, and seminars where they were indoctrinated into the consumer "
2433 "harm theory of antitrust. The more Bork’s theories took hold, the more money "
2434 "the monopolists were making — and the more surplus capital they had at their "
2435 "disposal to lobby for even more Borkian antitrust influence campaigns."
2438 #. type: Content of: <article><sect1><para>
2439 #: how-to-destroy-surveillance-capitalism.xml:1941
2441 "The history of Bork’s antitrust theories is a really good example of the "
2442 "kind of covertly engineered shifts in public opinion that Zuboff warns us "
2443 "against, where fringe ideas become mainstream orthodoxy. But Bork didn’t "
2444 "change the world overnight. He played a very long game, for over a "
2445 "generation, and he had a tailwind because the same forces that backed "
2446 "oligarchic antitrust theories also backed many other oligarchic shifts in "
2447 "public opinion. For example, the idea that taxation is theft, that wealth is "
2448 "a sign of virtue, and so on — all of these theories meshed to form a "
2449 "coherent ideology that elevated inequality to a virtue."
2452 #. type: Content of: <article><sect1><para>
2453 #: how-to-destroy-surveillance-capitalism.xml:1953
2455 "Today, many fear that machine learning allows surveillance capitalism to "
2456 "sell <quote>Bork-as-a-Service,</quote> at internet speeds, so that you can "
2457 "contract a machine-learning company to engineer <emphasis>rapid</emphasis> "
2458 "shifts in public sentiment without needing the capital to sustain a "
2459 "multipronged, multigenerational project working at the local, state, "
2460 "national, and global levels in business, law, and philosophy. I do not "
2461 "believe that such a project is plausible, though I agree that this is "
2462 "basically what the platforms claim to be selling. They’re just lying about "
2463 "it. Big Tech lies all the time, <emphasis>including</emphasis> in their "
2467 #. type: Content of: <article><sect1><para>
2468 #: how-to-destroy-surveillance-capitalism.xml:1966
2470 "The idea that tech forms <quote>natural monopolies</quote> (monopolies that "
2471 "are the inevitable result of the realities of an industry, such as the "
2472 "monopolies that accrue the first company to run long-haul phone lines or "
2473 "rail lines) is belied by tech’s own history: In the absence of "
2474 "anti-competitive tactics, Google was able to unseat AltaVista and Yahoo; "
2475 "Facebook was able to head off Myspace. There are some advantages to "
2476 "gathering mountains of data, but those mountains of data also have "
2477 "disadvantages: liability (from leaking), diminishing returns (from old "
2478 "data), and institutional inertia (big companies, like science, progress one "
2479 "funeral at a time)."
2482 #. type: Content of: <article><sect1><para>
2483 #: how-to-destroy-surveillance-capitalism.xml:1978
2485 "Indeed, the birth of the web saw a mass-extinction event for the existing "
2486 "giant, wildly profitable proprietary technologies that had capital, network "
2487 "effects, and walls and moats surrounding their businesses. The web showed "
2488 "that when a new industry is built around a protocol, rather than a product, "
2489 "the combined might of everyone who uses the protocol to reach their "
2490 "customers or users or communities outweighs even the most massive "
2491 "products. CompuServe, AOL, MSN, and a host of other proprietary walled "
2492 "gardens learned this lesson the hard way: Each believed it could stay "
2493 "separate from the web, offering <quote>curation</quote> and a guarantee of "
2494 "consistency and quality instead of the chaos of an open system. Each was "
2495 "wrong and ended up being absorbed into the public web."
2498 #. type: Content of: <article><sect1><para>
2499 #: how-to-destroy-surveillance-capitalism.xml:1992
2501 "Yes, tech is heavily monopolized and is now closely associated with industry "
2502 "concentration, but this has more to do with a matter of timing than its "
2503 "intrinsically monopolistic tendencies. Tech was born at the moment that "
2504 "antitrust enforcement was being dismantled, and tech fell into exactly the "
2505 "same pathologies that antitrust was supposed to guard against. To a first "
2506 "approximation, it is reasonable to assume that tech’s monopolies are the "
2507 "result of a lack of anti-monopoly action and not the much-touted unique "
2508 "characteristics of tech, such as network effects, first-mover advantage, and "
2512 #. type: Content of: <article><sect1><para>
2513 #: how-to-destroy-surveillance-capitalism.xml:2004
2515 "In support of this thesis, I offer the concentration that every "
2516 "<emphasis>other</emphasis> industry has undergone over the same period. From "
2517 "professional wrestling to consumer packaged goods to commercial property "
2518 "leasing to banking to sea freight to oil to record labels to newspaper "
2519 "ownership to theme parks, <emphasis>every</emphasis> industry has undergone "
2520 "a massive shift toward concentration. There’s no obvious network effects or "
2521 "first-mover advantage at play in these industries. However, in every case, "
2522 "these industries attained their concentrated status through tactics that "
2523 "were prohibited before Bork’s triumph: merging with major competitors, "
2524 "buying out innovative new market entrants, horizontal and vertical "
2525 "integration, and a suite of anti-competitive tactics that were once illegal "
2526 "but are not any longer."
2529 #. type: Content of: <article><sect1><para>
2530 #: how-to-destroy-surveillance-capitalism.xml:2019
2532 "Again: When you change the laws intended to prevent monopolies and then "
2533 "monopolies form in exactly the way the law was supposed to prevent, it is "
2534 "reasonable to suppose that these facts are related. Tech’s concentration "
2535 "can be readily explained without recourse to radical theories of network "
2536 "effects — but only if you’re willing to indict unregulated markets as "
2537 "tending toward monopoly. Just as a lifelong smoker can give you a hundred "
2538 "reasons why their smoking didn’t cause their cancer (<quote>It was the "
2539 "environmental toxins</quote>), true believers in unregulated markets have a "
2540 "whole suite of unconvincing explanations for monopoly in tech that leave "
2541 "capitalism intact."
2544 #. type: Content of: <article><sect1><title>
2545 #: how-to-destroy-surveillance-capitalism.xml:2031
2546 msgid "Steering with the windshield wipers"
2549 #. type: Content of: <article><sect1><para>
2550 #: how-to-destroy-surveillance-capitalism.xml:2033
2552 "It’s been 40 years since Bork’s project to rehabilitate monopolies achieved "
2553 "liftoff, and that is a generation and a half, which is plenty of time to "
2554 "take a common idea and make it seem outlandish and vice versa. Before the "
2555 "1940s, affluent Americans dressed their baby boys in pink while baby girls "
2556 "wore blue (a <quote>delicate and dainty</quote> color). While gendered "
2557 "colors are obviously totally arbitrary, many still greet this news with "
2558 "amazement and find it hard to imagine a time when pink connoted masculinity."
2561 #. type: Content of: <article><sect1><para>
2562 #: how-to-destroy-surveillance-capitalism.xml:2043
2564 "After 40 years of studiously ignoring antitrust analysis and enforcement, "
2565 "it’s not surprising that we’ve all but forgotten that antitrust exists, that "
2566 "in living memory, growth through mergers and acquisitions were largely "
2567 "prohibited under law, that market-cornering strategies like vertical "
2568 "integration could land a company in court."
2571 #. type: Content of: <article><sect1><para>
2572 #: how-to-destroy-surveillance-capitalism.xml:2051
2574 "Antitrust is a market society’s steering wheel, the control of first resort "
2575 "to keep would-be masters of the universe in their lanes. But Bork and his "
2576 "cohort ripped out our steering wheel 40 years ago. The car is still "
2577 "barreling along, and so we’re yanking as hard as we can on all the "
2578 "<emphasis>other</emphasis> controls in the car as well as desperately "
2579 "flapping the doors and rolling the windows up and down in the hopes that one "
2580 "of these other controls can be repurposed to let us choose where we’re "
2581 "heading before we careen off a cliff."
2584 #. type: Content of: <article><sect1><para>
2585 #: how-to-destroy-surveillance-capitalism.xml:2061
2587 "It’s like a 1960s science-fiction plot come to life: People stuck in a "
2588 "<quote>generation ship,</quote> plying its way across the stars, a ship once "
2589 "piloted by their ancestors; and now, after a great cataclysm, the ship’s "
2590 "crew have forgotten that they’re in a ship at all and no longer remember "
2591 "where the control room is. Adrift, the ship is racing toward its extinction, "
2592 "and unless we can seize the controls and execute emergency course "
2593 "correction, we’re all headed for a fiery death in the heart of a sun."
2596 #. type: Content of: <article><sect1><title>
2597 #: how-to-destroy-surveillance-capitalism.xml:2071
2598 msgid "Surveillance still matters"
2601 #. type: Content of: <article><sect1><para>
2602 #: how-to-destroy-surveillance-capitalism.xml:2073
2604 "None of this is to minimize the problems with surveillance. Surveillance "
2605 "matters, and Big Tech’s use of surveillance <emphasis>is</emphasis> an "
2606 "existential risk to our species, but that’s not because surveillance and "
2607 "machine learning rob us of our free will."
2610 #. type: Content of: <article><sect1><para>
2611 #: how-to-destroy-surveillance-capitalism.xml:2080
2613 "Surveillance has become <emphasis>much</emphasis> more efficient thanks to "
2614 "Big Tech. In 1989, the Stasi — the East German secret police — had the whole "
2615 "country under surveillance, a massive undertaking that recruited one out of "
2616 "every 60 people to serve as an informant or intelligence operative."
2619 #. type: Content of: <article><sect1><para>
2620 #: how-to-destroy-surveillance-capitalism.xml:2087
2622 "Today, we know that the NSA is spying on a significant fraction of the "
2623 "entire world’s population, and its ratio of surveillance operatives to the "
2624 "surveilled is more like 1:10,000 (that’s probably on the low side since it "
2625 "assumes that every American with top-secret clearance is working for the NSA "
2626 "on this project — we don’t know how many of those cleared people are "
2627 "involved in NSA spying, but it’s definitely not all of them)."
2630 #. type: Content of: <article><sect1><para>
2631 #: how-to-destroy-surveillance-capitalism.xml:2096
2633 "How did the ratio of surveillable citizens expand from 1:60 to 1:10,000 in "
2634 "less than 30 years? It’s thanks to Big Tech. Our devices and services gather "
2635 "most of the data that the NSA mines for its surveillance project. We pay for "
2636 "these devices and the services they connect to, and then we painstakingly "
2637 "perform the data-entry tasks associated with logging facts about our lives, "
2638 "opinions, and preferences. This mass surveillance project has been largely "
2639 "useless for fighting terrorism: The NSA can <ulink "
2640 "url=\"https://www.washingtonpost.com/world/national-security/nsa-cites-case-as-success-of-phone-data-collection-program/2013/08/08/fc915e5a-feda-11e2-96a8-d3b921c0924a_story.html\">only "
2641 "point to a single minor success story</ulink> in which it used its data "
2642 "collection program to foil an attempt by a U.S. resident to wire a few "
2643 "thousand dollars to an overseas terror group. It’s ineffective for much the "
2644 "same reason that commercial surveillance projects are largely ineffective at "
2645 "targeting advertising: The people who want to commit acts of terror, like "
2646 "people who want to buy a refrigerator, are extremely rare. If you’re trying "
2647 "to detect a phenomenon whose base rate is one in a million with an "
2648 "instrument whose accuracy is only 99%, then every true positive will come at "
2649 "the cost of 9,999 false positives."
2652 #. type: Content of: <article><sect1><para>
2653 #: how-to-destroy-surveillance-capitalism.xml:2117
2655 "Let me explain that again: If one in a million people is a terrorist, then "
2656 "there will only be about one terrorist in a random sample of one million "
2657 "people. If your test for detecting terrorists is 99% accurate, it will "
2658 "identify 10,000 terrorists in your million-person sample (1% of one million "
2659 "is 10,000). For every true positive, you’ll get 9,999 false positives."
2662 #. type: Content of: <article><sect1><para>
2663 #: how-to-destroy-surveillance-capitalism.xml:2125
2665 "In reality, the accuracy of algorithmic terrorism detection falls far short "
2666 "of the 99% mark, as does refrigerator ad targeting. The difference is that "
2667 "being falsely accused of wanting to buy a fridge is a minor nuisance while "
2668 "being falsely accused of planning a terror attack can destroy your life and "
2669 "the lives of everyone you love."
2672 #. type: Content of: <article><sect1><para>
2673 #: how-to-destroy-surveillance-capitalism.xml:2132
2675 "Mass state surveillance is only feasible because of surveillance capitalism "
2676 "and its extremely low-yield ad-targeting systems, which require a constant "
2677 "feed of personal data to remain barely viable. Surveillance capitalism’s "
2678 "primary failure mode is mistargeted ads while mass state surveillance’s "
2679 "primary failure mode is grotesque human rights abuses, tending toward "
2683 #. type: Content of: <article><sect1><para>
2684 #: how-to-destroy-surveillance-capitalism.xml:2140
2686 "State surveillance is no mere parasite on Big Tech, sucking up its data and "
2687 "giving nothing in return. In truth, the two are symbiotes: Big Tech sucks up "
2688 "our data for spy agencies, and spy agencies ensure that governments don’t "
2689 "limit Big Tech’s activities so severely that it would no longer serve the "
2690 "spy agencies’ needs. There is no firm distinction between state surveillance "
2691 "and surveillance capitalism; they are dependent on one another."
2694 #. type: Content of: <article><sect1><para>
2695 #: how-to-destroy-surveillance-capitalism.xml:2149
2697 "To see this at work today, look no further than Amazon’s home surveillance "
2698 "device, the Ring doorbell, and its associated app, Neighbors. Ring — a "
2699 "product that Amazon acquired and did not develop in house — makes a "
2700 "camera-enabled doorbell that streams footage from your front door to your "
2701 "mobile device. The Neighbors app allows you to form a neighborhood-wide "
2702 "surveillance grid with your fellow Ring owners through which you can share "
2703 "clips of <quote>suspicious characters.</quote> If you’re thinking that this "
2704 "sounds like a recipe for letting curtain-twitching racists supercharge their "
2705 "suspicions of people with brown skin who walk down their blocks, <ulink "
2706 "url=\"https://www.eff.org/deeplinks/2020/07/amazons-ring-enables-over-policing-efforts-some-americas-deadliest-law-enforcement\">you’re "
2707 "right</ulink>. Ring has become a <emphasis>de facto,</emphasis> "
2708 "off-the-books arm of the police without any of the pesky oversight or rules."
2711 #. type: Content of: <article><sect1><para>
2712 #: how-to-destroy-surveillance-capitalism.xml:2165
2714 "In mid-2019, a series of public records requests revealed that Amazon had "
2715 "struck confidential deals with more than 400 local law enforcement agencies "
2716 "through which the agencies would promote Ring and Neighbors and in exchange "
2717 "get access to footage from Ring cameras. In theory, cops would need to "
2718 "request this footage through Amazon (and internal documents reveal that "
2719 "Amazon devotes substantial resources to coaching cops on how to spin a "
2720 "convincing story when doing so), but in practice, when a Ring customer turns "
2721 "down a police request, Amazon only requires the agency to formally request "
2722 "the footage from the company, which it will then produce."
2725 #. type: Content of: <article><sect1><para>
2726 #: how-to-destroy-surveillance-capitalism.xml:2177
2728 "Ring and law enforcement have found many ways to intertwine their "
2729 "activities. Ring strikes secret deals to acquire real-time access to 911 "
2730 "dispatch and then streams alarming crime reports to Neighbors users, which "
2731 "serve as convincers for anyone who’s contemplating a surveillance doorbell "
2732 "but isn’t sure whether their neighborhood is dangerous enough to warrant it."
2735 #. type: Content of: <article><sect1><para>
2736 #: how-to-destroy-surveillance-capitalism.xml:2185
2738 "The more the cops buzz-market the surveillance capitalist Ring, the more "
2739 "surveillance capability the state gets. Cops who rely on private entities "
2740 "for law-enforcement roles then brief against any controls on the deployment "
2741 "of that technology while the companies return the favor by lobbying against "
2742 "rules requiring public oversight of police surveillance technology. The more "
2743 "the cops rely on Ring and Neighbors, the harder it will be to pass laws to "
2744 "curb them. The fewer laws there are against them, the more the cops will "
2748 #. type: Content of: <article><sect1><title>
2749 #: how-to-destroy-surveillance-capitalism.xml:2196
2750 msgid "Dignity and sanctuary"
2753 #. type: Content of: <article><sect1><para>
2754 #: how-to-destroy-surveillance-capitalism.xml:2198
2756 "But even if we could exercise democratic control over our states and force "
2757 "them to stop raiding surveillance capitalism’s reservoirs of behavioral "
2758 "data, surveillance capitalism would still harm us."
2761 #. type: Content of: <article><sect1><para>
2762 #: how-to-destroy-surveillance-capitalism.xml:2203
2764 "This is an area where Zuboff shines. Her chapter on <quote>sanctuary</quote> "
2765 "— the feeling of being unobserved — is a beautiful hymn to introspection, "
2766 "calmness, mindfulness, and tranquility."
2769 #. type: Content of: <article><sect1><para>
2770 #: how-to-destroy-surveillance-capitalism.xml:2208
2772 "When you are watched, something changes. Anyone who has ever raised a child "
2773 "knows this. You might look up from your book (or more realistically, from "
2774 "your phone) and catch your child in a moment of profound realization and "
2775 "growth, a moment where they are learning something that is right at the edge "
2776 "of their abilities, requiring their entire ferocious concentration. For a "
2777 "moment, you’re transfixed, watching that rare and beautiful moment of focus "
2778 "playing out before your eyes, and then your child looks up and sees you "
2779 "seeing them, and the moment collapses. To grow, you need to be and expose "
2780 "your authentic self, and in that moment, you are vulnerable like a hermit "
2781 "crab scuttling from one shell to the next. The tender, unprotected tissues "
2782 "you expose in that moment are too delicate to reveal in the presence of "
2783 "another, even someone you trust as implicitly as a child trusts their "
2787 #. type: Content of: <article><sect1><para>
2788 #: how-to-destroy-surveillance-capitalism.xml:2224
2790 "In the digital age, our authentic selves are inextricably tied to our "
2791 "digital lives. Your search history is a running ledger of the questions "
2792 "you’ve pondered. Your location history is a record of the places you’ve "
2793 "sought out and the experiences you’ve had there. Your social graph reveals "
2794 "the different facets of your identity, the people you’ve connected with."
2797 #. type: Content of: <article><sect1><para>
2798 #: how-to-destroy-surveillance-capitalism.xml:2232
2800 "To be observed in these activities is to lose the sanctuary of your "
2804 #. type: Content of: <article><sect1><para>
2805 #: how-to-destroy-surveillance-capitalism.xml:2236
2807 "There’s another way in which surveillance capitalism robs us of our capacity "
2808 "to be our authentic selves: by making us anxious. Surveillance capitalism "
2809 "isn’t really a mind-control ray, but you don’t need a mind-control ray to "
2810 "make someone anxious. After all, another word for anxiety is agitation, and "
2811 "to make someone experience agitation, you need merely to agitate them. To "
2812 "poke them and prod them and beep at them and buzz at them and bombard them "
2813 "on an intermittent schedule that is just random enough that our limbic "
2814 "systems never quite become inured to it."
2817 #. type: Content of: <article><sect1><para>
2818 #: how-to-destroy-surveillance-capitalism.xml:2247
2820 "Our devices and services are <quote>general purpose</quote> in that they can "
2821 "connect anything or anyone to anything or anyone else and that they can run "
2822 "any program that can be written. This means that the distraction rectangles "
2823 "in our pockets hold our most precious moments with our most beloved people "
2824 "and their most urgent or time-sensitive communications (from <quote>running "
2825 "late can you get the kid?</quote> to <quote>doctor gave me bad news and I "
2826 "need to talk to you RIGHT NOW</quote>) as well as ads for refrigerators and "
2827 "recruiting messages from Nazis."
2830 #. type: Content of: <article><sect1><para>
2831 #: how-to-destroy-surveillance-capitalism.xml:2257
2833 "All day and all night, our pockets buzz, shattering our concentration and "
2834 "tearing apart the fragile webs of connection we spin as we think through "
2835 "difficult ideas. If you locked someone in a cell and agitated them like "
2836 "this, we’d call it <quote>sleep deprivation torture,</quote> and it would be "
2837 "<ulink url=\"https://www.youtube.com/watch?v=1SKpRbvnx6g\">a war crime under "
2838 "the Geneva Conventions</ulink>."
2841 #. type: Content of: <article><sect1><title>
2842 #: how-to-destroy-surveillance-capitalism.xml:2266
2843 msgid "Afflicting the afflicted"
2846 #. type: Content of: <article><sect1><para>
2847 #: how-to-destroy-surveillance-capitalism.xml:2268
2849 "The effects of surveillance on our ability to be our authentic selves are "
2850 "not equal for all people. Some of us are lucky enough to live in a time and "
2851 "place in which all the most important facts of our lives are widely and "
2852 "roundly socially acceptable and can be publicly displayed without the risk "
2853 "of social consequence."
2856 #. type: Content of: <article><sect1><para>
2857 #: how-to-destroy-surveillance-capitalism.xml:2275
2859 "But for many of us, this is not true. Recall that in living memory, many of "
2860 "the ways of being that we think of as socially acceptable today were once "
2861 "cause for dire social sanction or even imprisonment. If you are 65 years "
2862 "old, you have lived through a time in which people living in <quote>free "
2863 "societies</quote> could be imprisoned or sanctioned for engaging in "
2864 "homosexual activity, for falling in love with a person whose skin was a "
2865 "different color than their own, or for smoking weed."
2868 #. type: Content of: <article><sect1><para>
2869 #: how-to-destroy-surveillance-capitalism.xml:2285
2871 "Today, these activities aren’t just decriminalized in much of the world, "
2872 "they’re considered normal, and the fallen prohibitions are viewed as "
2873 "shameful, regrettable relics of the past."
2876 #. type: Content of: <article><sect1><para>
2877 #: how-to-destroy-surveillance-capitalism.xml:2290
2879 "How did we get from prohibition to normalization? Through private, personal "
2880 "activity: People who were secretly gay or secret pot-smokers or who secretly "
2881 "loved someone with a different skin color were vulnerable to retaliation if "
2882 "they made their true selves known and were limited in how much they could "
2883 "advocate for their own right to exist in the world and be true to "
2884 "themselves. But because there was a private sphere, these people could form "
2885 "alliances with their friends and loved ones who did not share their "
2886 "disfavored traits by having private conversations in which they came out, "
2887 "disclosing their true selves to the people around them and bringing them to "
2888 "their cause one conversation at a time."
2891 #. type: Content of: <article><sect1><para>
2892 #: how-to-destroy-surveillance-capitalism.xml:2303
2894 "The right to choose the time and manner of these conversations was key to "
2895 "their success. It’s one thing to come out to your dad while you’re on a "
2896 "fishing trip away from the world and another thing entirely to blurt it out "
2897 "over the Christmas dinner table while your racist Facebook uncle is there to "
2901 #. type: Content of: <article><sect1><para>
2902 #: how-to-destroy-surveillance-capitalism.xml:2310
2904 "Without a private sphere, there’s a chance that none of these changes would "
2905 "have come to pass and that the people who benefited from these changes would "
2906 "have either faced social sanction for coming out to a hostile world or would "
2907 "have never been able to reveal their true selves to the people they love."
2910 #. type: Content of: <article><sect1><para>
2911 #: how-to-destroy-surveillance-capitalism.xml:2317
2913 "The corollary is that, unless you think that our society has attained social "
2914 "perfection — that your grandchildren in 50 years will ask you to tell them "
2915 "the story of how, in 2020, every injustice had been righted and no further "
2916 "change had to be made — then you should expect that right now, at this "
2917 "minute, there are people you love, whose happiness is key to your own, who "
2918 "have a secret in their hearts that stops them from ever being their "
2919 "authentic selves with you. These people are sorrowing and will go to their "
2920 "graves with that secret sorrow in their hearts, and the source of that "
2921 "sorrow will be the falsity of their relationship to you."
2924 #. type: Content of: <article><sect1><para>
2925 #: how-to-destroy-surveillance-capitalism.xml:2329
2926 msgid "A private realm is necessary for human progress."
2929 #. type: Content of: <article><sect1><title>
2930 #: how-to-destroy-surveillance-capitalism.xml:2332
2931 msgid "Any data you collect and retain will eventually leak"
2934 #. type: Content of: <article><sect1><para>
2935 #: how-to-destroy-surveillance-capitalism.xml:2334
2937 "The lack of a private life can rob vulnerable people of the chance to be "
2938 "their authentic selves and constrain our actions by depriving us of "
2939 "sanctuary, but there is another risk that is borne by everyone, not just "
2940 "people with a secret: crime."
2943 #. type: Content of: <article><sect1><para>
2944 #: how-to-destroy-surveillance-capitalism.xml:2340
2946 "Personally identifying information is of very limited use for the purpose of "
2947 "controlling peoples’ minds, but identity theft — really a catchall term for "
2948 "a whole constellation of terrible criminal activities that can destroy your "
2949 "finances, compromise your personal integrity, ruin your reputation, or even "
2950 "expose you to physical danger — thrives on it."
2953 #. type: Content of: <article><sect1><para>
2954 #: how-to-destroy-surveillance-capitalism.xml:2348
2956 "Attackers are not limited to using data from one breached source, "
2957 "either. Multiple services have suffered breaches that exposed names, "
2958 "addresses, phone numbers, passwords, sexual tastes, school grades, work "
2959 "performance, brushes with the criminal justice system, family details, "
2960 "genetic information, fingerprints and other biometrics, reading habits, "
2961 "search histories, literary tastes, pseudonymous identities, and other "
2962 "sensitive information. Attackers can merge data from these different "
2963 "breaches to build up extremely detailed dossiers on random subjects and then "
2964 "use different parts of the data for different criminal purposes."
2967 #. type: Content of: <article><sect1><para>
2968 #: how-to-destroy-surveillance-capitalism.xml:2360
2970 "For example, attackers can use leaked username and password combinations to "
2971 "hijack whole fleets of commercial vehicles that <ulink "
2972 "url=\"https://www.vice.com/en_us/article/zmpx4x/hacker-monitor-cars-kill-engine-gps-tracking-apps\">have "
2973 "been fitted with anti-theft GPS trackers and immobilizers</ulink> or to "
2974 "hijack baby monitors in order to <ulink "
2975 "url=\"https://www.washingtonpost.com/technology/2019/04/23/how-nest-designed-keep-intruders-out-peoples-homes-effectively-allowed-hackers-get/?utm_term=.15220e98c550\">terrorize "
2976 "toddlers with the audio tracks from pornography</ulink>. Attackers use "
2977 "leaked data to trick phone companies into giving them your phone number, "
2978 "then they intercept SMS-based two-factor authentication codes in order to "
2979 "take over your email, bank account, and/or cryptocurrency wallets."
2982 #. type: Content of: <article><sect1><para>
2983 #: how-to-destroy-surveillance-capitalism.xml:2373
2985 "Attackers are endlessly inventive in the pursuit of creative ways to "
2986 "weaponize leaked data. One common use of leaked data is to penetrate "
2987 "companies in order to access <emphasis>more</emphasis> data."
2990 #. type: Content of: <article><sect1><para>
2991 #: how-to-destroy-surveillance-capitalism.xml:2378
2993 "Like spies, online fraudsters are totally dependent on companies "
2994 "over-collecting and over-retaining our data. Spy agencies sometimes pay "
2995 "companies for access to their data or intimidate them into giving it up, but "
2996 "sometimes they work just like criminals do — by <ulink "
2997 "url=\"https://www.bbc.com/news/world-us-canada-24751821\">sneaking data out "
2998 "of companies’ databases</ulink>."
3001 #. type: Content of: <article><sect1><para>
3002 #: how-to-destroy-surveillance-capitalism.xml:2386
3004 "The over-collection of data has a host of terrible social consequences, from "
3005 "the erosion of our authentic selves to the undermining of social progress, "
3006 "from state surveillance to an epidemic of online crime. Commercial "
3007 "surveillance is also a boon to people running influence campaigns, but "
3008 "that’s the least of our troubles."
3011 #. type: Content of: <article><sect1><title>
3012 #: how-to-destroy-surveillance-capitalism.xml:2394
3013 msgid "Critical tech exceptionalism is still tech exceptionalism"
3016 #. type: Content of: <article><sect1><para>
3017 #: how-to-destroy-surveillance-capitalism.xml:2397
3019 "Big Tech has long practiced technology exceptionalism: the idea that it "
3020 "should not be subject to the mundane laws and norms of "
3021 "<quote>meatspace.</quote> Mottoes like Facebook’s <quote>move fast and break "
3022 "things</quote> attracted justifiable scorn of the companies’ self-serving "
3026 #. type: Content of: <article><sect1><para>
3027 #: how-to-destroy-surveillance-capitalism.xml:2403
3029 "Tech exceptionalism got us all into a lot of trouble, so it’s ironic and "
3030 "distressing to see Big Tech’s critics committing the same sin."
3033 #. type: Content of: <article><sect1><para>
3034 #: how-to-destroy-surveillance-capitalism.xml:2407
3036 "Big Tech is not a <quote>rogue capitalism</quote> that cannot be cured "
3037 "through the traditional anti-monopoly remedies of trustbusting (forcing "
3038 "companies to divest of competitors they have acquired) and bans on mergers "
3039 "to monopoly and other anti-competitive tactics. Big Tech does not have the "
3040 "power to use machine learning to influence our behavior so thoroughly that "
3041 "markets lose the ability to punish bad actors and reward superior "
3042 "competitors. Big Tech has no rule-writing mind-control ray that necessitates "
3043 "ditching our old toolbox."
3046 #. type: Content of: <article><sect1><para>
3047 #: how-to-destroy-surveillance-capitalism.xml:2417
3049 "The thing is, people have been claiming to have perfected mind-control rays "
3050 "for centuries, and every time, it turned out to be a con — though sometimes "
3051 "the con artists were also conning themselves."
3054 #. type: Content of: <article><sect1><para>
3055 #: how-to-destroy-surveillance-capitalism.xml:2423
3057 "For generations, the advertising industry has been steadily improving its "
3058 "ability to sell advertising services to businesses while only making "
3059 "marginal gains in selling those businesses’ products to prospective "
3060 "customers. John Wanamaker’s lament that <quote>50% of my advertising budget "
3061 "is wasted, I just don’t know which 50%</quote> is a testament to the triumph "
3062 "of <emphasis>ad executives</emphasis>, who successfully convinced Wanamaker "
3063 "that only half of the money he spent went to waste."
3066 #. type: Content of: <article><sect1><para>
3067 #: how-to-destroy-surveillance-capitalism.xml:2433
3069 "The tech industry has made enormous improvements in the science of "
3070 "convincing businesses that they’re good at advertising while their actual "
3071 "improvements to advertising — as opposed to targeting — have been pretty "
3072 "ho-hum. The vogue for machine learning — and the mystical invocation of "
3073 "<quote>artificial intelligence</quote> as a synonym for straightforward "
3074 "statistical inference techniques — has greatly boosted the efficacy of Big "
3075 "Tech’s sales pitch as marketers have exploited potential customers’ lack of "
3076 "technical sophistication to get away with breathtaking acts of overpromising "
3077 "and underdelivering."
3080 #. type: Content of: <article><sect1><para>
3081 #: how-to-destroy-surveillance-capitalism.xml:2445
3083 "It’s tempting to think that if businesses are willing to pour billions into "
3084 "a venture that the venture must be a good one. Yet there are plenty of times "
3085 "when this rule of thumb has led us astray. For example, it’s virtually "
3086 "unheard of for managed investment funds to outperform simple index funds, "
3087 "and investors who put their money into the hands of expert money managers "
3088 "overwhelmingly fare worse than those who entrust their savings to index "
3089 "funds. But managed funds still account for the majority of the money "
3090 "invested in the markets, and they are patronized by some of the richest, "
3091 "most sophisticated investors in the world. Their vote of confidence in an "
3092 "underperforming sector is a parable about the role of luck in wealth "
3093 "accumulation, not a sign that managed funds are a good buy."
3096 #. type: Content of: <article><sect1><para>
3097 #: how-to-destroy-surveillance-capitalism.xml:2459
3099 "The claims of Big Tech’s mind-control system are full of tells that the "
3100 "enterprise is a con. For example, <ulink "
3101 "url=\"https://www.frontiersin.org/articles/10.3389/fpsyg.2020.01415/full\">the "
3102 "reliance on the <quote>Big Five</quote> personality traits</ulink> as a "
3103 "primary means of influencing people even though the <quote>Big Five</quote> "
3104 "theory is unsupported by any large-scale, peer-reviewed studies and is "
3106 "url=\"https://www.wired.com/story/the-noisy-fallacies-of-psychographic-targeting/\">mostly "
3107 "the realm of marketing hucksters and pop psych</ulink>."
3110 #. type: Content of: <article><sect1><para>
3111 #: how-to-destroy-surveillance-capitalism.xml:2469
3113 "Big Tech’s promotional materials also claim that their algorithms can "
3114 "accurately perform <quote>sentiment analysis</quote> or detect peoples’ "
3115 "moods based on their <quote>microexpressions,</quote> but <ulink "
3116 "url=\"https://www.npr.org/2018/09/12/647040758/advertising-on-facebook-is-it-worth-it\">these "
3117 "are marketing claims, not scientific ones</ulink>. These methods are largely "
3118 "untested by independent scientific experts, and where they have been tested, "
3119 "they’ve been found sorely wanting. Microexpressions are particularly "
3120 "suspect as the companies that specialize in training people to detect them "
3122 "url=\"https://theintercept.com/2017/02/08/tsas-own-files-show-doubtful-science-behind-its-behavior-screening-program/\">have "
3123 "been shown</ulink> to underperform relative to random chance."
3126 #. type: Content of: <article><sect1><para>
3127 #: how-to-destroy-surveillance-capitalism.xml:2482
3129 "Big Tech has been so good at marketing its own supposed superpowers that "
3130 "it’s easy to believe that they can market everything else with similar "
3131 "acumen, but it’s a mistake to believe the hype. Any statement a company "
3132 "makes about the quality of its products is clearly not impartial. The fact "
3133 "that we distrust all the things that Big Tech says about its data handling, "
3134 "compliance with privacy laws, etc., is only reasonable — but why on Earth "
3135 "would we treat Big Tech’s marketing literature as the gospel truth? Big Tech "
3136 "lies about just about <emphasis>everything</emphasis>, including how well "
3137 "its machine-learning fueled persuasion systems work."
3140 #. type: Content of: <article><sect1><para>
3141 #: how-to-destroy-surveillance-capitalism.xml:2494
3143 "That skepticism should infuse all of our evaluations of Big Tech and its "
3144 "supposed abilities, including our perusal of its patents. Zuboff vests these "
3145 "patents with enormous significance, pointing out that Google claimed "
3146 "extensive new persuasion capabilities in <ulink "
3147 "url=\"https://patents.google.com/patent/US20050131762A1/en\">its patent "
3148 "filings</ulink>. These claims are doubly suspect: first, because they are so "
3149 "self-serving, and second, because the patent itself is so notoriously an "
3150 "invitation to exaggeration."
3153 #. type: Content of: <article><sect1><para>
3154 #: how-to-destroy-surveillance-capitalism.xml:2504
3156 "Patent applications take the form of a series of claims and range from broad "
3157 "to narrow. A typical patent starts out by claiming that its authors have "
3158 "invented a method or system for doing every conceivable thing that anyone "
3159 "might do, ever, with any tool or device. Then it narrows that claim in "
3160 "successive stages until we get to the actual <quote>invention</quote> that "
3161 "is the true subject of the patent. The hope is that the patent examiner — "
3162 "who is almost certainly overworked and underinformed — will miss the fact "
3163 "that some or all of these claims are ridiculous, or at least suspect, and "
3164 "grant the patent’s broader claims. Patents for unpatentable things are still "
3165 "incredibly useful because they can be wielded against competitors who might "
3166 "license that patent or steer clear of its claims rather than endure the "
3167 "lengthy, expensive process of contesting it."
3170 #. type: Content of: <article><sect1><para>
3171 #: how-to-destroy-surveillance-capitalism.xml:2519
3173 "What’s more, software patents are routinely granted even though the filer "
3174 "doesn’t have any evidence that they can do the thing claimed by the "
3175 "patent. That is, you can patent an <quote>invention</quote> that you haven’t "
3176 "actually made and that you don’t know how to make."
3179 #. type: Content of: <article><sect1><para>
3180 #: how-to-destroy-surveillance-capitalism.xml:2525
3182 "With these considerations in hand, it becomes obvious that the fact that a "
3183 "Big Tech company has patented what it <emphasis>says</emphasis> is an "
3184 "effective mind-control ray is largely irrelevant to whether Big Tech can in "
3185 "fact control our minds."
3188 #. type: Content of: <article><sect1><para>
3189 #: how-to-destroy-surveillance-capitalism.xml:2532
3191 "Big Tech collects our data for many reasons, including the diminishing "
3192 "returns on existing stores of data. But many tech companies also collect "
3193 "data out of a mistaken tech exceptionalist belief in the network effects of "
3194 "data. Network effects occur when each new user in a system increases its "
3195 "value. The classic example is fax machines: A single fax machine is of no "
3196 "use, two fax machines are of limited use, but every new fax machine that’s "
3197 "put to use after the first doubles the number of possible fax-to-fax links."
3200 #. type: Content of: <article><sect1><para>
3201 #: how-to-destroy-surveillance-capitalism.xml:2542
3203 "Data mined for predictive systems doesn’t necessarily produce these "
3204 "dividends. Think of Netflix: The predictive value of the data mined from a "
3205 "million English-speaking Netflix viewers is hardly improved by the addition "
3206 "of one more user’s viewing data. Most of the data Netflix acquires after "
3207 "that first minimum viable sample duplicates existing data and produces only "
3208 "minimal gains. Meanwhile, retraining models with new data gets progressively "
3209 "more expensive as the number of data points increases, and manual tasks like "
3210 "labeling and validating data do not get cheaper at scale."
3213 #. type: Content of: <article><sect1><para>
3214 #: how-to-destroy-surveillance-capitalism.xml:2553
3216 "Businesses pursue fads to the detriment of their profits all the time, "
3217 "especially when the businesses and their investors are not motivated by the "
3218 "prospect of becoming profitable but rather by the prospect of being acquired "
3219 "by a Big Tech giant or by having an IPO. For these firms, ticking faddish "
3220 "boxes like <quote>collects as much data as possible</quote> might realize a "
3221 "bigger return on investment than <quote>collects a business-appropriate "
3222 "quantity of data.</quote>"
3225 #. type: Content of: <article><sect1><para>
3226 #: how-to-destroy-surveillance-capitalism.xml:2562
3228 "This is another harm of tech exceptionalism: The belief that more data "
3229 "always produces more profits in the form of more insights that can be "
3230 "translated into better mind-control rays drives firms to over-collect and "
3231 "over-retain data beyond all rationality. And since the firms are behaving "
3232 "irrationally, a good number of them will go out of business and become ghost "
3233 "ships whose cargo holds are stuffed full of data that can harm people in "
3234 "myriad ways — but which no one is responsible for antey longer. Even if the "
3235 "companies don’t go under, the data they collect is maintained behind the "
3236 "minimum viable security — just enough security to keep the company viable "
3237 "while it waits to get bought out by a tech giant, an amount calculated to "
3238 "spend not one penny more than is necessary on protecting data."
3241 #. type: Content of: <article><sect1><title>
3242 #: how-to-destroy-surveillance-capitalism.xml:2576
3244 "How monopolies, not mind control, drive surveillance capitalism: The "
3248 #. type: Content of: <article><sect1><para>
3249 #: how-to-destroy-surveillance-capitalism.xml:2579
3251 "For the first decade of its existence, Facebook competed with the social "
3252 "media giants of the day (Myspace, Orkut, etc.) by presenting itself as the "
3253 "pro-privacy alternative. Indeed, Facebook justified its walled garden — "
3254 "which let users bring in data from the web but blocked web services like "
3255 "Google Search from indexing and caching Facebook pages — as a pro-privacy "
3256 "measure that protected users from the surveillance-happy winners of the "
3257 "social media wars like Myspace."
3260 #. type: Content of: <article><sect1><para>
3261 #: how-to-destroy-surveillance-capitalism.xml:2589
3263 "Despite frequent promises that it would never collect or analyze its users’ "
3264 "data, Facebook periodically created initiatives that did just that, like the "
3265 "creepy, ham-fisted Beacon tool, which spied on you as you moved around the "
3266 "web and then added your online activities to your public timeline, allowing "
3267 "your friends to monitor your browsing habits. Beacon sparked a user "
3268 "revolt. Every time, Facebook backed off from its surveillance initiative, "
3269 "but not all the way; inevitably, the new Facebook would be more surveilling "
3270 "than the old Facebook, though not quite as surveilling as the intermediate "
3271 "Facebook following the launch of the new product or service."
3274 #. type: Content of: <article><sect1><para>
3275 #: how-to-destroy-surveillance-capitalism.xml:2601
3277 "The pace at which Facebook ramped up its surveillance efforts seems to have "
3278 "been set by Facebook’s competitive landscape. The more competitors Facebook "
3279 "had, the better it behaved. Every time a major competitor foundered, "
3280 "Facebook’s behavior <ulink "
3281 "url=\"https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3247362\">got "
3282 "markedly worse</ulink>."
3285 #. type: Content of: <article><sect1><para>
3286 #: how-to-destroy-surveillance-capitalism.xml:2609
3288 "All the while, Facebook was prodigiously acquiring companies, including a "
3289 "company called Onavo. Nominally, Onavo made a battery-monitoring mobile "
3290 "app. But the permissions that Onavo required were so expansive that the app "
3291 "was able to gather fine-grained telemetry on everything users did with their "
3292 "phones, including which apps they used and how they were using them."
3295 #. type: Content of: <article><sect1><para>
3296 #: how-to-destroy-surveillance-capitalism.xml:2617
3298 "Through Onavo, Facebook discovered that it was losing market share to "
3299 "Snapchat, an app that — like Facebook a decade before — billed itself as the "
3300 "pro-privacy alternative to the status quo. Through Onavo, Facebook was able "
3301 "to mine data from the devices of Snapchat users, including both current and "
3302 "former Snapchat users. This spurred Facebook to acquire Instagram — some "
3303 "features of which competed with Snapchat — and then allowed Facebook to "
3304 "fine-tune Instagram’s features and sales pitch to erode Snapchat’s gains and "
3305 "ensure that Facebook would not have to face the kinds of competitive "
3306 "pressures it had earlier inflicted on Myspace and Orkut."
3309 #. type: Content of: <article><sect1><para>
3310 #: how-to-destroy-surveillance-capitalism.xml:2629
3312 "The story of how Facebook crushed Snapchat reveals the relationship between "
3313 "monopoly and surveillance capitalism. Facebook combined surveillance with "
3314 "lax antitrust enforcement to spot the competitive threat of Snapchat on its "
3315 "horizon and then take decisive action against it. Facebook’s surveillance "
3316 "capitalism let it avert competitive pressure with anti-competitive "
3317 "tactics. Facebook users still want privacy — Facebook hasn’t used "
3318 "surveillance to brainwash them out of it — but they can’t get it because "
3319 "Facebook’s surveillance lets it destroy any hope of a rival service emerging "
3320 "that competes on privacy features."
3323 #. type: Content of: <article><sect1><title>
3324 #: how-to-destroy-surveillance-capitalism.xml:2641
3325 msgid "A monopoly over your friends"
3328 #. type: Content of: <article><sect1><para>
3329 #: how-to-destroy-surveillance-capitalism.xml:2643
3331 "A decentralization movement has tried to erode the dominance of Facebook and "
3332 "other Big Tech companies by fielding <quote>indieweb</quote> alternatives — "
3333 "Mastodon as a Twitter alternative, Diaspora as a Facebook alternative, "
3334 "etc. — but these efforts have failed to attain any kind of liftoff."
3337 #. type: Content of: <article><sect1><para>
3338 #: how-to-destroy-surveillance-capitalism.xml:2650
3340 "Fundamentally, each of these services is hamstrung by the same problem: "
3341 "Every potential user for a Facebook or Twitter alternative has to convince "
3342 "all their friends to follow them to a decentralized web alternative in order "
3343 "to continue to realize the benefit of social media. For many of us, the only "
3344 "reason to have a Facebook account is that our friends have Facebook "
3345 "accounts, and the reason they have Facebook accounts is that "
3346 "<emphasis>we</emphasis> have Facebook accounts."
3349 #. type: Content of: <article><sect1><para>
3350 #: how-to-destroy-surveillance-capitalism.xml:2660
3352 "All of this has conspired to make Facebook — and other dominant platforms — "
3353 "into <quote>kill zones</quote> that investors will not fund new entrants "
3357 #. type: Content of: <article><sect1><para>
3358 #: how-to-destroy-surveillance-capitalism.xml:2665
3360 "And yet, all of today’s tech giants came into existence despite the "
3361 "entrenched advantage of the companies that came before them. To understand "
3362 "how that happened, you have to understand both interoperability and "
3363 "adversarial interoperability."
3366 #. type: Content of: <article><sect1><blockquote><para>
3367 #: how-to-destroy-surveillance-capitalism.xml:2672
3368 msgid "The hard problem of our species is coordination."
3371 #. type: Content of: <article><sect1><para>
3372 #: how-to-destroy-surveillance-capitalism.xml:2676
3374 "<quote>Interoperability</quote> is the ability of two technologies to work "
3375 "with one another: Anyone can make an LP that will play on any record player, "
3376 "anyone can make a filter you can install in your stove’s extractor fan, "
3377 "anyone can make gasoline for your car, anyone can make a USB phone charger "
3378 "that fits in your car’s cigarette lighter receptacle, anyone can make a "
3379 "light bulb that works in your light socket, anyone can make bread that will "
3380 "toast in your toaster."
3383 #. type: Content of: <article><sect1><para>
3384 #: how-to-destroy-surveillance-capitalism.xml:2685
3386 "Interoperability is often a source of innovation and consumer benefit: Apple "
3387 "made the first commercially successful PC, but millions of independent "
3388 "software vendors made interoperable programs that ran on the Apple II "
3389 "Plus. The simple analog antenna inputs on the back of TVs first allowed "
3390 "cable operators to connect directly to TVs, then they allowed game console "
3391 "companies and then personal computer companies to use standard televisions "
3392 "as displays. Standard RJ-11 telephone jacks allowed for the production of "
3393 "phones from a variety of vendors in a variety of forms, from the free "
3394 "football-shaped phone that came with a <emphasis>Sports "
3395 "Illustrated</emphasis> subscription to business phones with speakers, hold "
3396 "functions, and so on and then answering machines and finally modems, paving "
3397 "the way for the internet revolution."
3400 #. type: Content of: <article><sect1><para>
3401 #: how-to-destroy-surveillance-capitalism.xml:2700
3403 "<quote>Interoperability</quote> is often used interchangeably with "
3404 "<quote>standardization,</quote> which is the process when manufacturers and "
3405 "other stakeholders hammer out a set of agreed-upon rules for implementing a "
3406 "technology, such as the electrical plug on your wall, the CAN bus used by "
3407 "your car’s computer systems, or the HTML instructions that your browser "
3411 #. type: Content of: <article><sect1><para>
3412 #: how-to-destroy-surveillance-capitalism.xml:2708
3414 "But interoperability doesn’t require standardization — indeed, "
3415 "standardization often proceeds from the chaos of ad hoc interoperability "
3416 "measures. The inventor of the cigarette-lighter USB charger didn’t need to "
3417 "get permission from car manufacturers or even the manufacturers of the "
3418 "dashboard lighter subcomponent. The automakers didn’t take any "
3419 "countermeasures to prevent the use of these aftermarket accessories by their "
3420 "customers, but they also didn’t do anything to make life easier for the "
3421 "chargers’ manufacturers. This is a kind of <quote>neutral "
3422 "interoperability.</quote>"
3425 #. type: Content of: <article><sect1><para>
3426 #: how-to-destroy-surveillance-capitalism.xml:2719
3428 "Beyond neutral interoperability, there is <quote>adversarial "
3429 "interoperability.</quote> That’s when a manufacturer makes a product that "
3430 "interoperates with another manufacturer’s product <emphasis>despite the "
3431 "second manufacturer’s objections</emphasis> and <emphasis>even if that means "
3432 "bypassing a security system designed to prevent interoperability</emphasis>."
3435 #. type: Content of: <article><sect1><para>
3436 #: how-to-destroy-surveillance-capitalism.xml:2727
3438 "Probably the most familiar form of adversarial interoperability is "
3439 "third-party printer ink. Printer manufacturers claim that they sell printers "
3440 "below cost and that the only way they can recoup the losses they incur is by "
3441 "charging high markups on ink. To prevent the owners of printers from buying "
3442 "ink elsewhere, the printer companies deploy a suite of anti-customer "
3443 "security systems that detect and reject both refilled and third-party "
3447 #. type: Content of: <article><sect1><para>
3448 #: how-to-destroy-surveillance-capitalism.xml:2736
3450 "Owners of printers take the position that HP and Epson and Brother are not "
3451 "charities and that customers for their wares have no obligation to help them "
3452 "survive, and so if the companies choose to sell their products at a loss, "
3453 "that’s their foolish choice and their consequences to live with. Likewise, "
3454 "competitors who make ink or refill kits observe that they don’t owe printer "
3455 "companies anything, and their erosion of printer companies’ margins are the "
3456 "printer companies’ problems, not their competitors’. After all, the printer "
3457 "companies shed no tears when they drive a refiller out of business, so why "
3458 "should the refillers concern themselves with the economic fortunes of the "
3459 "printer companies?"
3462 #. type: Content of: <article><sect1><para>
3463 #: how-to-destroy-surveillance-capitalism.xml:2749
3465 "Adversarial interoperability has played an outsized role in the history of "
3466 "the tech industry: from the founding of the <quote>alt.*</quote> Usenet "
3467 "hierarchy (which was started against the wishes of Usenet’s maintainers and "
3468 "which grew to be bigger than all of Usenet combined) to the browser wars "
3469 "(when Netscape and Microsoft devoted massive engineering efforts to making "
3470 "their browsers incompatible with the other’s special commands and "
3471 "peccadilloes) to Facebook (whose success was built in part by helping its "
3472 "new users stay in touch with friends they’d left behind on Myspace because "
3473 "Facebook supplied them with a tool that scraped waiting messages from "
3474 "Myspace and imported them into Facebook, effectively creating an "
3475 "Facebook-based Myspace reader)."
3478 #. type: Content of: <article><sect1><para>
3479 #: how-to-destroy-surveillance-capitalism.xml:2763
3481 "Today, incumbency is seen as an unassailable advantage. Facebook is where "
3482 "all of your friends are, so no one can start a Facebook competitor. But "
3483 "adversarial compatibility reverses the competitive advantage: If you were "
3484 "allowed to compete with Facebook by providing a tool that imported all your "
3485 "users’ waiting Facebook messages into an environment that competed on lines "
3486 "that Facebook couldn’t cross, like eliminating surveillance and ads, then "
3487 "Facebook would be at a huge disadvantage. It would have assembled all "
3488 "possible ex-Facebook users into a single, easy-to-find service; it would "
3489 "have educated them on how a Facebook-like service worked and what its "
3490 "potential benefits were; and it would have provided an easy means for "
3491 "disgruntled Facebook users to tell their friends where they might expect "
3495 #. type: Content of: <article><sect1><para>
3496 #: how-to-destroy-surveillance-capitalism.xml:2778
3498 "Adversarial interoperability was once the norm and a key contributor to the "
3499 "dynamic, vibrant tech scene, but now it is stuck behind a thicket of laws "
3500 "and regulations that add legal risks to the tried-and-true tactics of "
3501 "adversarial interoperability. New rules and new interpretations of existing "
3502 "rules mean that a would-be adversarial interoperator needs to steer clear of "
3503 "claims under copyright, terms of service, trade secrecy, tortious "
3504 "interference, and patent."
3507 #. type: Content of: <article><sect1><para>
3508 #: how-to-destroy-surveillance-capitalism.xml:2788
3510 "In the absence of a competitive market, lawmakers have resorted to assigning "
3511 "expensive, state-like duties to Big Tech firms, such as automatically "
3512 "filtering user contributions for copyright infringement or terrorist and "
3513 "extremist content or detecting and preventing harassment in real time or "
3514 "controlling access to sexual material."
3517 #. type: Content of: <article><sect1><para>
3518 #: how-to-destroy-surveillance-capitalism.xml:2796
3520 "These measures put a floor under how small we can make Big Tech because only "
3521 "the very largest companies can afford the humans and automated filters "
3522 "needed to perform these duties."
3525 #. type: Content of: <article><sect1><para>
3526 #: how-to-destroy-surveillance-capitalism.xml:2801
3528 "But that’s not the only way in which making platforms responsible for "
3529 "policing their users undermines competition. A platform that is expected to "
3530 "police its users’ conduct must prevent many vital adversarial "
3531 "interoperability techniques lest these subvert its policing measures. For "
3532 "example, if someone using a Twitter replacement like Mastodon is able to "
3533 "push messages into Twitter and read messages out of Twitter, they could "
3534 "avoid being caught by automated systems that detect and prevent harassment "
3535 "(such as systems that use the timing of messages or IP-based rules to make "
3536 "guesses about whether someone is a harasser)."
3539 #. type: Content of: <article><sect1><para>
3540 #: how-to-destroy-surveillance-capitalism.xml:2813
3542 "To the extent that we are willing to let Big Tech police itself — rather "
3543 "than making Big Tech small enough that users can leave bad platforms for "
3544 "better ones and small enough that a regulation that simply puts a platform "
3545 "out of business will not destroy billions of users’ access to their "
3546 "communities and data — we build the case that Big Tech should be able to "
3547 "block its competitors and make it easier for Big Tech to demand legal "
3548 "enforcement tools to ban and punish attempts at adversarial "
3552 #. type: Content of: <article><sect1><para>
3553 #: how-to-destroy-surveillance-capitalism.xml:2823
3555 "Ultimately, we can try to fix Big Tech by making it responsible for bad acts "
3556 "by its users, or we can try to fix the internet by cutting Big Tech down to "
3557 "size. But we can’t do both. To replace today’s giant products with "
3558 "pluralistic protocols, we need to clear the legal thicket that prevents "
3559 "adversarial interoperability so that tomorrow’s nimble, personal, "
3560 "small-scale products can federate themselves with giants like Facebook, "
3561 "allowing the users who’ve left to continue to communicate with users who "
3562 "haven’t left yet, reaching tendrils over Facebook’s garden wall that "
3563 "Facebook’s trapped users can use to scale the walls and escape to the "
3567 #. type: Content of: <article><sect1><title>
3568 #: how-to-destroy-surveillance-capitalism.xml:2835
3569 msgid "Fake news is an epistemological crisis"
3572 #. type: Content of: <article><sect1><para>
3573 #: how-to-destroy-surveillance-capitalism.xml:2837
3575 "Tech is not the only industry that has undergone massive concentration since "
3576 "the Reagan era. Virtually every major industry — from oil to newspapers to "
3577 "meatpacking to sea freight to eyewear to online pornography — has become a "
3578 "clubby oligarchy that just a few players dominate."
3581 #. type: Content of: <article><sect1><para>
3582 #: how-to-destroy-surveillance-capitalism.xml:2844
3584 "At the same time, every industry has become something of a tech industry as "
3585 "general-purpose computers and general-purpose networks and the promise of "
3586 "efficiencies through data-driven analysis infuse every device, process, and "
3590 #. type: Content of: <article><sect1><para>
3591 #: how-to-destroy-surveillance-capitalism.xml:2850
3593 "This phenomenon of industrial concentration is part of a wider story about "
3594 "wealth concentration overall as a smaller and smaller number of people own "
3595 "more and more of our world. This concentration of both wealth and industries "
3596 "means that our political outcomes are increasingly beholden to the parochial "
3597 "interests of the people and companies with all the money."
3600 #. type: Content of: <article><sect1><para>
3601 #: how-to-destroy-surveillance-capitalism.xml:2858
3603 "That means that whenever a regulator asks a question with an obvious, "
3604 "empirical answer (<quote>Are humans causing climate change?</quote> or "
3605 "<quote>Should we let companies conduct commercial mass surveillance?</quote> "
3606 "or <quote>Does society benefit from allowing network neutrality "
3607 "violations?</quote>), the answer that comes out is only correct if that "
3608 "correctness meets with the approval of rich people and the industries that "
3609 "made them so wealthy."
3612 #. type: Content of: <article><sect1><para>
3613 #: how-to-destroy-surveillance-capitalism.xml:2867
3615 "Rich people have always played an outsized role in politics and more so "
3616 "since the Supreme Court’s <emphasis>Citizens United</emphasis> decision "
3617 "eliminated key controls over political spending. Widening inequality and "
3618 "wealth concentration means that the very richest people are now a lot richer "
3619 "and can afford to spend a lot more money on political projects than ever "
3620 "before. Think of the Koch brothers or George Soros or Bill Gates."
3623 #. type: Content of: <article><sect1><para>
3624 #: how-to-destroy-surveillance-capitalism.xml:2876
3626 "But the policy distortions of rich individuals pale in comparison to the "
3627 "policy distortions that concentrated industries are capable of. The "
3628 "companies in highly concentrated industries are much more profitable than "
3629 "companies in competitive industries — no competition means not having to "
3630 "reduce prices or improve quality to win customers — leaving them with bigger "
3631 "capital surpluses to spend on lobbying."
3634 #. type: Content of: <article><sect1><para>
3635 #: how-to-destroy-surveillance-capitalism.xml:2885
3637 "Concentrated industries also find it easier to collaborate on policy "
3638 "objectives than competitive ones. When all the top execs from your industry "
3639 "can fit around a single boardroom table, they often do. And "
3640 "<emphasis>when</emphasis> they do, they can forge a consensus position on "
3644 #. type: Content of: <article><sect1><para>
3645 #: how-to-destroy-surveillance-capitalism.xml:2892
3647 "Rising through the ranks in a concentrated industry generally means working "
3648 "at two or three of the big companies. When there are only relatively few "
3649 "companies in a given industry, each company has a more ossified executive "
3650 "rank, leaving ambitious execs with fewer paths to higher positions unless "
3651 "they are recruited to a rival. This means that the top execs in concentrated "
3652 "industries are likely to have been colleagues at some point and socialize in "
3653 "the same circles — connected through social ties or, say, serving as "
3654 "trustees for each others’ estates. These tight social bonds foster a "
3655 "collegial, rather than competitive, attitude."
3658 #. type: Content of: <article><sect1><para>
3659 #: how-to-destroy-surveillance-capitalism.xml:2904
3661 "Highly concentrated industries also present a regulatory conundrum. When an "
3662 "industry is dominated by just four or five companies, the only people who "
3663 "are likely to truly understand the industry’s practices are its veteran "
3664 "executives. This means that top regulators are often former execs of the "
3665 "companies they are supposed to be regulating. These turns in government are "
3666 "often tacitly understood to be leaves of absence from industry, with former "
3667 "employers welcoming their erstwhile watchdogs back into their executive "
3668 "ranks once their terms have expired."
3671 #. type: Content of: <article><sect1><para>
3672 #: how-to-destroy-surveillance-capitalism.xml:2915
3674 "All this is to say that the tight social bonds, small number of firms, and "
3675 "regulatory capture of concentrated industries give the companies that "
3676 "comprise them the power to dictate many, if not all, of the regulations that "
3680 #. type: Content of: <article><sect1><para>
3681 #: how-to-destroy-surveillance-capitalism.xml:2921
3683 "This is increasingly obvious. Whether it’s payday lenders <ulink "
3684 "url=\"https://www.washingtonpost.com/business/2019/02/25/how-payday-lending-industry-insider-tilted-academic-research-its-favor/\">winning "
3685 "the right to practice predatory lending</ulink> or Apple <ulink "
3686 "url=\"https://www.vice.com/en_us/article/mgxayp/source-apple-will-fight-right-to-repair-legislation\">winning "
3687 "the right to decide who can fix your phone</ulink> or Google and Facebook "
3688 "winning the right to breach your private data without suffering meaningful "
3689 "consequences or victories for pipeline companies or impunity for opioid "
3690 "manufacturers or massive tax subsidies for incredibly profitable dominant "
3691 "businesses, it’s increasingly apparent that many of our official, "
3692 "evidence-based truth-seeking processes are, in fact, auctions for sale to "
3693 "the highest bidder."
3696 #. type: Content of: <article><sect1><para>
3697 #: how-to-destroy-surveillance-capitalism.xml:2935
3699 "It’s really impossible to overstate what a terrifying prospect this is. We "
3700 "live in an incredibly high-tech society, and none of us could acquire the "
3701 "expertise to evaluate every technological proposition that stands between us "
3702 "and our untimely, horrible deaths. You might devote your life to acquiring "
3703 "the media literacy to distinguish good scientific journals from corrupt "
3704 "pay-for-play lookalikes and the statistical literacy to evaluate the quality "
3705 "of the analysis in the journals as well as the microbiology and epidemiology "
3706 "knowledge to determine whether you can trust claims about the safety of "
3707 "vaccines — but that would still leave you unqualified to judge whether the "
3708 "wiring in your home will give you a lethal shock <emphasis>and</emphasis> "
3709 "whether your car’s brakes’ software will cause them to fail unpredictably "
3710 "<emphasis>and</emphasis> whether the hygiene standards at your butcher are "
3711 "sufficient to keep you from dying after you finish your dinner."
3714 #. type: Content of: <article><sect1><para>
3715 #: how-to-destroy-surveillance-capitalism.xml:2952
3717 "In a world as complex as this one, we have to defer to authorities, and we "
3718 "keep them honest by making those authorities accountable to us and binding "
3719 "them with rules to prevent conflicts of interest. We can’t possibly acquire "
3720 "the expertise to adjudicate conflicting claims about the best way to make "
3721 "the world safe and prosperous, but we <emphasis>can</emphasis> determine "
3722 "whether the adjudication process itself is trustworthy."
3725 #. type: Content of: <article><sect1><para>
3726 #: how-to-destroy-surveillance-capitalism.xml:2961
3727 msgid "Right now, it’s obviously not."
3730 #. type: Content of: <article><sect1><para>
3731 #: how-to-destroy-surveillance-capitalism.xml:2964
3733 "The past 40 years of rising inequality and industry concentration, together "
3734 "with increasingly weak accountability and transparency for expert agencies, "
3735 "has created an increasingly urgent sense of impending doom, the sense that "
3736 "there are vast conspiracies afoot that operate with tacit official approval "
3737 "despite the likelihood they are working to better themselves by ruining the "
3741 #. type: Content of: <article><sect1><para>
3742 #: how-to-destroy-surveillance-capitalism.xml:2972
3744 "For example, it’s been decades since Exxon’s own scientists concluded that "
3745 "its products would render the Earth uninhabitable by humans. And yet those "
3746 "decades were lost to us, in large part because Exxon lobbied governments and "
3747 "sowed doubt about the dangers of its products and did so with the "
3748 "cooperation of many public officials. When the survival of you and everyone "
3749 "you love is threatened by conspiracies, it’s not unreasonable to start "
3750 "questioning the things you think you know in an attempt to determine whether "
3751 "they, too, are the outcome of another conspiracy."
3754 #. type: Content of: <article><sect1><para>
3755 #: how-to-destroy-surveillance-capitalism.xml:2983
3757 "The collapse of the credibility of our systems for divining and upholding "
3758 "truths has left us in a state of epistemological chaos. Once, most of us "
3759 "might have assumed that the system was working and that our regulations "
3760 "reflected our best understanding of the empirical truths of the world as "
3761 "they were best understood — now we have to find our own experts to help us "
3762 "sort the true from the false."
3765 #. type: Content of: <article><sect1><para>
3766 #: how-to-destroy-surveillance-capitalism.xml:2992
3768 "If you’re like me, you probably believe that vaccines are safe, but you "
3769 "(like me) probably also can’t explain the microbiology or statistics. Few of "
3770 "us have the math skills to review the literature on vaccine safety and "
3771 "describe why their statistical reasoning is sound. Likewise, few of us can "
3772 "review the stats in the (now discredited) literature on opioid safety and "
3773 "explain how those stats were manipulated. Both vaccines and opioids were "
3774 "embraced by medical authorities, after all, and one is safe while the other "
3775 "could ruin your life. You’re left with a kind of inchoate constellation of "
3776 "rules of thumb about which experts you trust to fact-check controversial "
3777 "claims and then to explain how all those respectable doctors with their "
3778 "peer-reviewed research on opioid safety <emphasis>were</emphasis> an "
3779 "aberration and then how you know that the doctors writing about vaccine "
3780 "safety are <emphasis>not</emphasis> an aberration."
3783 #. type: Content of: <article><sect1><para>
3784 #: how-to-destroy-surveillance-capitalism.xml:3009
3786 "I’m 100% certain that vaccinating is safe and effective, but I’m also at "
3787 "something of a loss to explain exactly, <emphasis>precisely,</emphasis> why "
3788 "I believe this, given all the corruption I know about and the many times the "
3789 "stamp of certainty has turned out to be a parochial lie told to further "
3790 "enrich the super rich."
3793 #. type: Content of: <article><sect1><para>
3794 #: how-to-destroy-surveillance-capitalism.xml:3017
3796 "Fake news — conspiracy theories, racist ideologies, scientific denialism — "
3797 "has always been with us. What’s changed today is not the mix of ideas in the "
3798 "public discourse but the popularity of the worst ideas in that "
3799 "mix. Conspiracy and denial have skyrocketed in lockstep with the growth of "
3800 "Big Inequality, which has also tracked the rise of Big Tech and Big Pharma "
3801 "and Big Wrestling and Big Car and Big Movie Theater and Big Everything Else."
3804 #. type: Content of: <article><sect1><para>
3805 #: how-to-destroy-surveillance-capitalism.xml:3026
3807 "No one can say for certain why this has happened, but the two dominant camps "
3808 "are idealism (the belief that the people who argue for these conspiracies "
3809 "have gotten better at explaining them, maybe with the help of "
3810 "machine-learning tools) or materialism (the ideas have become more "
3811 "attractive because of material conditions in the world)."
3814 #. type: Content of: <article><sect1><para>
3815 #: how-to-destroy-surveillance-capitalism.xml:3034
3817 "I’m a materialist. I’ve been exposed to the arguments of conspiracy "
3818 "theorists all my life, and I have not experienced any qualitative leap in "
3819 "the quality of those arguments."
3822 #. type: Content of: <article><sect1><para>
3823 #: how-to-destroy-surveillance-capitalism.xml:3039
3825 "The major difference is in the world, not the arguments. In a time where "
3826 "actual conspiracies are commonplace, conspiracy theories acquire a ring of "
3830 #. type: Content of: <article><sect1><para>
3831 #: how-to-destroy-surveillance-capitalism.xml:3044
3833 "We have always had disagreements about what’s true, but today, we have a "
3834 "disagreement over how we know whether something is true. This is an "
3835 "epistemological crisis, not a crisis over belief. It’s a crisis over the "
3836 "credibility of our truth-seeking exercises, from scientific journals (in an "
3837 "era where the biggest journal publishers have been caught producing "
3838 "pay-to-play journals for junk science) to regulations (in an era where "
3839 "regulators are routinely cycling in and out of business) to education (in an "
3840 "era where universities are dependent on corporate donations to keep their "
3844 #. type: Content of: <article><sect1><para>
3845 #: how-to-destroy-surveillance-capitalism.xml:3055
3847 "Targeting — surveillance capitalism — makes it easier to find people who are "
3848 "undergoing this epistemological crisis, but it doesn’t create the "
3849 "crisis. For that, you need to look to corruption."
3852 #. type: Content of: <article><sect1><para>
3853 #: how-to-destroy-surveillance-capitalism.xml:3060
3855 "And, conveniently enough, it’s corruption that allows surveillance "
3856 "capitalism to grow by dismantling monopoly protections, by permitting "
3857 "reckless collection and retention of personal data, by allowing ads to be "
3858 "targeted in secret, and by foreclosing on the possibility of going somewhere "
3859 "else where you might continue to enjoy your friends without subjecting "
3860 "yourself to commercial surveillance."
3863 #. type: Content of: <article><sect1><title>
3864 #: how-to-destroy-surveillance-capitalism.xml:3069
3865 msgid "Tech is different"
3868 #. type: Content of: <article><sect1><para>
3869 #: how-to-destroy-surveillance-capitalism.xml:3071
3871 "I reject both iterations of technological exceptionalism. I reject the idea "
3872 "that tech is uniquely terrible and led by people who are greedier or worse "
3873 "than the leaders of other industries, and I reject the idea that tech is so "
3874 "good — or so intrinsically prone to concentration — that it can’t be blamed "
3875 "for its present-day monopolistic status."
3878 #. type: Content of: <article><sect1><para>
3879 #: how-to-destroy-surveillance-capitalism.xml:3079
3881 "I think tech is just another industry, albeit one that grew up in the "
3882 "absence of real monopoly constraints. It may have been first, but it isn’t "
3883 "the worst nor will it be the last."
3886 #. type: Content of: <article><sect1><para>
3887 #: how-to-destroy-surveillance-capitalism.xml:3084
3889 "But there’s one way in which I <emphasis>am</emphasis> a tech "
3890 "exceptionalist. I believe that online tools are the key to overcoming "
3891 "problems that are much more urgent than tech monopolization: climate change, "
3892 "inequality, misogyny, and discrimination on the basis of race, gender "
3893 "identity, and other factors. The internet is how we will recruit people to "
3894 "fight those fights, and how we will coordinate their labor. Tech is not a "
3895 "substitute for democratic accountability, the rule of law, fairness, or "
3896 "stability — but it’s a means to achieve these things."
3899 #. type: Content of: <article><sect1><para>
3900 #: how-to-destroy-surveillance-capitalism.xml:3095
3902 "The hard problem of our species is coordination. Everything from climate "
3903 "change to social change to running a business to making a family work can be "
3904 "viewed as a collective action problem."
3907 #. type: Content of: <article><sect1><para>
3908 #: how-to-destroy-surveillance-capitalism.xml:3100
3910 "The internet makes it easier than at any time before to find people who want "
3911 "to work on a project with you — hence the success of free and open-source "
3912 "software, crowdfunding, and racist terror groups — and easier than ever to "
3913 "coordinate the work you do."
3916 #. type: Content of: <article><sect1><para>
3917 #: how-to-destroy-surveillance-capitalism.xml:3106
3919 "The internet and the computers we connect to it also possess an exceptional "
3920 "quality: general-purposeness. The internet is designed to allow any two "
3921 "parties to communicate any data, using any protocol, without permission from "
3922 "anyone else. The only production design we have for computers is the "
3923 "general-purpose, <quote>Turing complete</quote> computer that can run every "
3924 "program we can express in symbolic logic."
3927 #. type: Content of: <article><sect1><para>
3928 #: how-to-destroy-surveillance-capitalism.xml:3115
3930 "This means that every time someone with a special communications need "
3931 "invests in infrastructure and techniques to make the internet faster, "
3932 "cheaper, and more robust, this benefit redounds to everyone else who is "
3933 "using the internet to communicate. And this also means that every time "
3934 "someone with a special computing need invests to make computers faster, "
3935 "cheaper, and more robust, every other computing application is a potential "
3936 "beneficiary of this work."
3939 #. type: Content of: <article><sect1><para>
3940 #: how-to-destroy-surveillance-capitalism.xml:3124
3942 "For these reasons, every type of communication is gradually absorbed into "
3943 "the internet, and every type of device — from airplanes to pacemakers — "
3944 "eventually becomes a computer in a fancy case."
3947 #. type: Content of: <article><sect1><para>
3948 #: how-to-destroy-surveillance-capitalism.xml:3129
3950 "While these considerations don’t preclude regulating networks and computers, "
3951 "they do call for gravitas and caution when doing so because changes to "
3952 "regulatory frameworks could ripple out to have unintended consequences in "
3953 "many, many other domains."
3956 #. type: Content of: <article><sect1><para>
3957 #: how-to-destroy-surveillance-capitalism.xml:3135
3959 "The upshot of this is that our best hope of solving the big coordination "
3960 "problems — climate change, inequality, etc. — is with free, fair, and open "
3961 "tech. Our best hope of keeping tech free, fair, and open is to exercise "
3962 "caution in how we regulate tech and to attend closely to the ways in which "
3963 "interventions to solve one problem might create problems in other domains."
3966 #. type: Content of: <article><sect1><title>
3967 #: how-to-destroy-surveillance-capitalism.xml:3143
3968 msgid "Ownership of facts"
3971 #. type: Content of: <article><sect1><para>
3972 #: how-to-destroy-surveillance-capitalism.xml:3145
3974 "Big Tech has a funny relationship with information. When you’re generating "
3975 "information — anything from the location data streaming off your mobile "
3976 "device to the private messages you send to friends on a social network — it "
3977 "claims the rights to make unlimited use of that data."
3980 #. type: Content of: <article><sect1><para>
3981 #: how-to-destroy-surveillance-capitalism.xml:3152
3983 "But when you have the audacity to turn the tables — to use a tool that "
3984 "blocks ads or slurps your waiting updates out of a social network and puts "
3985 "them in another app that lets you set your own priorities and suggestions or "
3986 "crawls their system to allow you to start a rival business — they claim that "
3987 "you’re stealing from them."
3990 #. type: Content of: <article><sect1><para>
3991 #: how-to-destroy-surveillance-capitalism.xml:3159
3993 "The thing is, information is a very bad fit for any kind of private property "
3994 "regime. Property rights are useful for establishing markets that can lead to "
3995 "the effective development of fallow assets. These markets depend on clear "
3996 "titles to ensure that the things being bought and sold in them can, in fact, "
3997 "be bought and sold."
4000 #. type: Content of: <article><sect1><para>
4001 #: how-to-destroy-surveillance-capitalism.xml:3166
4003 "Information rarely has such a clear title. Take phone numbers: There’s "
4004 "clearly something going wrong when Facebook slurps up millions of users’ "
4005 "address books and uses the phone numbers it finds in them to plot out social "
4006 "graphs and fill in missing information about other users."
4009 #. type: Content of: <article><sect1><para>
4010 #: how-to-destroy-surveillance-capitalism.xml:3173
4012 "But the phone numbers Facebook nonconsensually acquires in this transaction "
4013 "are not the <quote>property</quote> of the users they’re taken from nor do "
4014 "they belong to the people whose phones ring when you dial those numbers. The "
4015 "numbers are mere integers, 10 digits in the U.S. and Canada, and they "
4016 "appear in millions of places, including somewhere deep in pi as well as "
4017 "numerous other contexts. Giving people ownership titles to integers is an "
4018 "obviously terrible idea."
4021 #. type: Content of: <article><sect1><para>
4022 #: how-to-destroy-surveillance-capitalism.xml:3182
4024 "Likewise for the facts that Facebook and other commercial surveillance "
4025 "operators acquire about us, like that we are the children of our parents or "
4026 "the parents to our children or that we had a conversation with someone else "
4027 "or went to a public place. These data points can’t be property in the sense "
4028 "that your house or your shirt is your property because the title to them is "
4029 "intrinsically muddy: Does your mom own the fact that she is your mother? Do "
4030 "you? Do both of you? What about your dad — does he own this fact too, or "
4031 "does he have to license the fact from you (or your mom or both of you) in "
4032 "order to use this fact? What about the hundreds or thousands of other people "
4033 "who know these facts?"
4036 #. type: Content of: <article><sect1><para>
4037 #: how-to-destroy-surveillance-capitalism.xml:3195
4039 "If you go to a Black Lives Matter demonstration, do the other demonstrators "
4040 "need your permission to post their photos from the event? The online fights "
4042 "url=\"https://www.wired.com/story/how-to-take-photos-at-protests/\">when and "
4043 "how to post photos from demonstrations</ulink> reveal a nuanced, complex "
4044 "issue that cannot be easily hand-waved away by giving one party a property "
4045 "right that everyone else in the mix has to respect."
4048 #. type: Content of: <article><sect1><para>
4049 #: how-to-destroy-surveillance-capitalism.xml:3204
4051 "The fact that information isn’t a good fit with property and markets doesn’t "
4052 "mean that it’s not valuable. Babies aren’t property, but they’re inarguably "
4053 "valuable. In fact, we have a whole set of rules just for babies as well as a "
4054 "subset of those rules that apply to humans more generally. Someone who "
4055 "argues that babies won’t be truly valuable until they can be bought and sold "
4056 "like loaves of bread would be instantly and rightfully condemned as a "
4060 #. type: Content of: <article><sect1><para>
4061 #: how-to-destroy-surveillance-capitalism.xml:3213
4063 "It’s tempting to reach for the property hammer when Big Tech treats your "
4064 "information like a nail — not least because Big Tech are such prolific "
4065 "abusers of property hammers when it comes to <emphasis>their</emphasis> "
4066 "information. But this is a mistake. If we allow markets to dictate the use "
4067 "of our information, then we’ll find that we’re sellers in a buyers’ market "
4068 "where the Big Tech monopolies set a price for our data that is so low as to "
4069 "be insignificant or, more likely, set at a nonnegotiable price of zero in a "
4070 "click-through agreement that you don’t have the opportunity to modify."
4073 #. type: Content of: <article><sect1><para>
4074 #: how-to-destroy-surveillance-capitalism.xml:3224
4076 "Meanwhile, establishing property rights over information will create "
4077 "insurmountable barriers to independent data processing. Imagine that we "
4078 "require a license to be negotiated when a translated document is compared "
4079 "with its original, something Google has done and continues to do billions of "
4080 "times to train its automated language translation tools. Google can afford "
4081 "this, but independent third parties cannot. Google can staff a clearances "
4082 "department to negotiate one-time payments to the likes of the EU (one of the "
4083 "major repositories of translated documents) while independent watchdogs "
4084 "wanting to verify that the translations are well-prepared, or to root out "
4085 "bias in translations, will find themselves needing a staffed-up legal "
4086 "department and millions for licenses before they can even get started."
4089 #. type: Content of: <article><sect1><para>
4090 #: how-to-destroy-surveillance-capitalism.xml:3239
4092 "The same goes for things like search indexes of the web or photos of "
4093 "peoples’ houses, which have become contentious thanks to Google’s Street "
4094 "View project. Whatever problems may exist with Google’s photographing of "
4095 "street scenes, resolving them by letting people decide who can take pictures "
4096 "of the facades of their homes from a public street will surely create even "
4097 "worse ones. Think of how street photography is important for newsgathering — "
4098 "including informal newsgathering, like photographing abuses of authority — "
4099 "and how being able to document housing and street life are important for "
4100 "contesting eminent domain, advocating for social aid, reporting planning and "
4101 "zoning violations, documenting discriminatory and unequal living conditions, "
4105 #. type: Content of: <article><sect1><para>
4106 #: how-to-destroy-surveillance-capitalism.xml:3253
4108 "The ownership of facts is antithetical to many kinds of human progress. It’s "
4109 "hard to imagine a rule that limits Big Tech’s exploitation of our collective "
4110 "labors without inadvertently banning people from gathering data on online "
4111 "harassment or compiling indexes of changes in language or simply "
4112 "investigating how the platforms are shaping our discourse — all of which "
4113 "require scraping data that other people have created and subjecting it to "
4114 "scrutiny and analysis."
4117 #. type: Content of: <article><sect1><title>
4118 #: how-to-destroy-surveillance-capitalism.xml:3263
4119 msgid "Persuasion works… slowly"
4122 #. type: Content of: <article><sect1><para>
4123 #: how-to-destroy-surveillance-capitalism.xml:3265
4125 "The platforms may oversell their ability to persuade people, but obviously, "
4126 "persuasion works sometimes. Whether it’s the private realm that LGBTQ people "
4127 "used to recruit allies and normalize sexual diversity or the decadeslong "
4128 "project to convince people that markets are the only efficient way to solve "
4129 "complicated resource allocation problems, it’s clear that our societal "
4130 "attitudes <emphasis>can</emphasis> change."
4133 #. type: Content of: <article><sect1><para>
4134 #: how-to-destroy-surveillance-capitalism.xml:3274
4136 "The project of shifting societal attitudes is a game of inches and "
4137 "years. For centuries, svengalis have purported to be able to accelerate this "
4138 "process, but even the most brutal forms of propaganda have struggled to make "
4139 "permanent changes. Joseph Goebbels was able to subject Germans to daily, "
4140 "mandatory, hourslong radio broadcasts, to round up and torture and murder "
4141 "dissidents, and to seize full control over their children’s education while "
4142 "banning any literature, broadcasts, or films that did not comport with his "
4146 #. type: Content of: <article><sect1><para>
4147 #: how-to-destroy-surveillance-capitalism.xml:3285
4149 "Yet, after 12 years of terror, once the war ended, Nazi ideology was largely "
4150 "discredited in both East and West Germany, and a program of national truth "
4151 "and reconciliation was put in its place. Racism and authoritarianism were "
4152 "never fully abolished in Germany, but neither were the majority of Germans "
4153 "irrevocably convinced of Nazism — and the rise of racist authoritarianism in "
4154 "Germany today tells us that the liberal attitudes that replaced Nazism were "
4155 "no more permanent than Nazism itself."
4158 #. type: Content of: <article><sect1><para>
4159 #: how-to-destroy-surveillance-capitalism.xml:3295
4161 "Racism and authoritarianism have also always been with us. Anyone who’s "
4162 "reviewed the kind of messages and arguments that racists put forward today "
4163 "would be hard-pressed to say that they have gotten better at presenting "
4164 "their ideas. The same pseudoscience, appeals to fear, and circular logic "
4165 "that racists presented in the 1980s, when the cause of white supremacy was "
4166 "on the wane, are to be found in the communications of leading white "
4167 "nationalists today."
4170 #. type: Content of: <article><sect1><para>
4171 #: how-to-destroy-surveillance-capitalism.xml:3304
4173 "If racists haven’t gotten more convincing in the past decade, then how is it "
4174 "that more people were convinced to be openly racist at that time? I believe "
4175 "that the answer lies in the material world, not the world of ideas. The "
4176 "ideas haven’t gotten more convincing, but people have become more "
4177 "afraid. Afraid that the state can’t be trusted to act as an honest broker in "
4178 "life-or-death decisions, from those regarding the management of the economy "
4179 "to the regulation of painkillers to the rules for handling private "
4180 "information. Afraid that the world has become a game of musical chairs in "
4181 "which the chairs are being taken away at a never-before-seen rate. Afraid "
4182 "that justice for others will come at their expense. Monopolism isn’t the "
4183 "cause of these fears, but the inequality and material desperation and policy "
4184 "malpractice that monopolism contributes to is a significant contributor to "
4185 "these conditions. Inequality creates the conditions for both conspiracies "
4186 "and violent racist ideologies, and then surveillance capitalism lets "
4187 "opportunists target the fearful and the conspiracy-minded."
4190 #. type: Content of: <article><sect1><title>
4191 #: how-to-destroy-surveillance-capitalism.xml:3323
4192 msgid "Paying won’t help"
4195 #. type: Content of: <article><sect1><para>
4196 #: how-to-destroy-surveillance-capitalism.xml:3325
4198 "As the old saw goes, <quote>If you’re not paying for the product, you’re the "
4202 #. type: Content of: <article><sect1><para>
4203 #: how-to-destroy-surveillance-capitalism.xml:3329
4205 "It’s a commonplace belief today that the advent of free, ad-supported media "
4206 "was the original sin of surveillance capitalism. The reasoning is that the "
4207 "companies that charged for access couldn’t <quote>compete with free</quote> "
4208 "and so they were driven out of business. Their ad-supported competitors, "
4209 "meanwhile, declared open season on their users’ data in a bid to improve "
4210 "their ad targeting and make more money and then resorted to the most "
4211 "sensationalist tactics to generate clicks on those ads. If only we’d pay for "
4212 "media again, we’d have a better, more responsible, more sober discourse that "
4213 "would be better for democracy."
4216 #. type: Content of: <article><sect1><para>
4217 #: how-to-destroy-surveillance-capitalism.xml:3341
4219 "But the degradation of news products long precedes the advent of "
4220 "ad-supported online news. Long before newspapers were online, lax antitrust "
4221 "enforcement had opened the door for unprecedented waves of consolidation and "
4222 "roll-ups in newsrooms. Rival newspapers were merged, reporters and ad sales "
4223 "staff were laid off, physical plants were sold and leased back, leaving the "
4224 "companies loaded up with debt through leveraged buyouts and subsequent "
4225 "profit-taking by the new owners. In other words, it wasn’t merely shifts in "
4226 "the classified advertising market, which was long held to be the primary "
4227 "driver in the decline of the traditional newsroom, that made news companies "
4228 "unable to adapt to the internet — it was monopolism."
4231 #. type: Content of: <article><sect1><para>
4232 #: how-to-destroy-surveillance-capitalism.xml:3354
4234 "Then, as news companies <emphasis>did</emphasis> come online, the ad "
4235 "revenues they commanded dropped even as the number of internet users (and "
4236 "thus potential online readers) increased. That shift was a function of "
4237 "consolidation in the ad sales market, with Google and Facebook emerging as "
4238 "duopolists who made more money every year from advertising while paying less "
4239 "and less of it to the publishers whose work the ads appeared "
4240 "alongside. Monopolism created a buyer’s market for ad inventory with "
4241 "Facebook and Google acting as gatekeepers."
4244 #. type: Content of: <article><sect1><para>
4245 #: how-to-destroy-surveillance-capitalism.xml:3364
4247 "Paid services continue to exist alongside free ones, and often it is these "
4248 "paid services — anxious to prevent people from bypassing their paywalls or "
4249 "sharing paid media with freeloaders — that exert the most control over their "
4250 "customers. Apple’s iTunes and App Stores are paid services, but to maximize "
4251 "their profitability, Apple has to lock its platforms so that third parties "
4252 "can’t make compatible software without permission. These locks allow the "
4253 "company to exercise both editorial control (enabling it to exclude <ulink "
4254 "url=\"https://ncac.org/news/blog/does-apples-strict-app-store-content-policy-limit-freedom-of-expression\">controversial "
4255 "political material</ulink>) and technological control, including control "
4256 "over who can repair the devices it makes. If we’re worried that ad-supported "
4257 "products deprive people of their right to self-determination by using "
4258 "persuasion techniques to nudge their purchase decisions a few degrees in one "
4259 "direction or the other, then the near-total control a single company holds "
4260 "over the decision of who gets to sell you software, parts, and service for "
4261 "your iPhone should have us very worried indeed."
4264 #. type: Content of: <article><sect1><para>
4265 #: how-to-destroy-surveillance-capitalism.xml:3383
4267 "We shouldn’t just be concerned about payment and control: The idea that "
4268 "paying will improve discourse is also dangerously wrong. The poor success "
4269 "rate of targeted advertising means that the platforms have to incentivize "
4270 "you to <quote>engage</quote> with posts at extremely high levels to generate "
4271 "enough pageviews to safeguard their profits. As discussed earlier, to "
4272 "increase engagement, platforms like Facebook use machine learning to guess "
4273 "which messages will be most inflammatory and make a point of shoving those "
4274 "into your eyeballs at every turn so that you will hate-click and argue with "
4278 #. type: Content of: <article><sect1><para>
4279 #: how-to-destroy-surveillance-capitalism.xml:3394
4281 "Perhaps paying would fix this, the reasoning goes. If platforms could be "
4282 "economically viable even if you stopped clicking on them once your "
4283 "intellectual and social curiosity had been slaked, then they would have no "
4284 "reason to algorithmically enrage you to get more clicks out of you, right?"
4287 #. type: Content of: <article><sect1><para>
4288 #: how-to-destroy-surveillance-capitalism.xml:3401
4290 "There may be something to that argument, but it still ignores the wider "
4291 "economic and political context of the platforms and the world that allowed "
4292 "them to grow so dominant."
4295 #. type: Content of: <article><sect1><para>
4296 #: how-to-destroy-surveillance-capitalism.xml:3406
4298 "Platforms are world-spanning and all-encompassing because they are "
4299 "monopolies, and they are monopolies because we have gutted our most "
4300 "important and reliable anti-monopoly rules. Antitrust was neutered as a key "
4301 "part of the project to make the wealthy wealthier, and that project has "
4302 "worked. The vast majority of people on Earth have a negative net worth, and "
4303 "even the dwindling middle class is in a precarious state, undersaved for "
4304 "retirement, underinsured for medical disasters, and undersecured against "
4305 "climate and technology shocks."
4308 #. type: Content of: <article><sect1><para>
4309 #: how-to-destroy-surveillance-capitalism.xml:3417
4311 "In this wildly unequal world, paying doesn’t improve the discourse; it "
4312 "simply prices discourse out of the range of the majority of people. Paying "
4313 "for the product is dandy, if you can afford it."
4316 #. type: Content of: <article><sect1><para>
4317 #: how-to-destroy-surveillance-capitalism.xml:3422
4319 "If you think today’s filter bubbles are a problem for our discourse, imagine "
4320 "what they’d be like if rich people inhabited free-flowing Athenian "
4321 "marketplaces of ideas where you have to pay for admission while everyone "
4322 "else lives in online spaces that are subsidized by wealthy benefactors who "
4323 "relish the chance to establish conversational spaces where the <quote>house "
4324 "rules</quote> forbid questioning the status quo. That is, imagine if the "
4325 "rich seceded from Facebook, and then, instead of running ads that made money "
4326 "for shareholders, Facebook became a billionaire’s vanity project that also "
4327 "happened to ensure that nobody talked about whether it was fair that only "
4328 "billionaires could afford to hang out in the rarified corners of the "
4332 #. type: Content of: <article><sect1><para>
4333 #: how-to-destroy-surveillance-capitalism.xml:3436
4335 "Behind the idea of paying for access is a belief that free markets will "
4336 "address Big Tech’s dysfunction. After all, to the extent that people have a "
4337 "view of surveillance at all, it is generally an unfavorable one, and the "
4338 "longer and more thoroughly one is surveilled, the less one tends to like "
4339 "it. Same goes for lock-in: If HP’s ink or Apple’s App Store were really "
4340 "obviously fantastic, they wouldn’t need technical measures to prevent users "
4341 "from choosing a rival’s product. The only reason these technical "
4342 "countermeasures exist is that the companies don’t believe their customers "
4343 "would <emphasis>voluntarily</emphasis> submit to their terms, and they want "
4344 "to deprive them of the choice to take their business elsewhere."
4347 #. type: Content of: <article><sect1><para>
4348 #: how-to-destroy-surveillance-capitalism.xml:3449
4350 "Advocates for markets laud their ability to aggregate the diffused knowledge "
4351 "of buyers and sellers across a whole society through demand signals, price "
4352 "signals, and so on. The argument for surveillance capitalism being a "
4353 "<quote>rogue capitalism</quote> is that machine-learning-driven persuasion "
4354 "techniques distort decision-making by consumers, leading to incorrect "
4355 "signals — consumers don’t buy what they prefer, they buy what they’re "
4356 "tricked into preferring. It follows that the monopolistic practices of "
4357 "lock-in, which do far more to constrain consumers’ free choices, are even "
4358 "more of a <quote>rogue capitalism.</quote>"
4361 #. type: Content of: <article><sect1><para>
4362 #: how-to-destroy-surveillance-capitalism.xml:3461
4364 "The profitability of any business is constrained by the possibility that its "
4365 "customers will take their business elsewhere. Both surveillance and lock-in "
4366 "are anti-features that no customer wants. But monopolies can capture their "
4367 "regulators, crush their competitors, insert themselves into their customers’ "
4368 "lives, and corral people into <quote>choosing</quote> their services "
4369 "regardless of whether they want them — it’s fine to be terrible when there "
4370 "is no alternative."
4373 #. type: Content of: <article><sect1><para>
4374 #: how-to-destroy-surveillance-capitalism.xml:3471
4376 "Ultimately, surveillance and lock-in are both simply business strategies "
4377 "that monopolists can choose. Surveillance companies like Google are "
4378 "perfectly capable of deploying lock-in technologies — just look at the "
4379 "onerous Android licensing terms that require device-makers to bundle in "
4380 "Google’s suite of applications. And lock-in companies like Apple are "
4381 "perfectly capable of subjecting their users to surveillance if it means "
4382 "keeping the Chinese government happy and preserving ongoing access to "
4383 "Chinese markets. Monopolies may be made up of good, ethical people, but as "
4384 "institutions, they are not your friend — they will do whatever they can get "
4385 "away with to maximize their profits, and the more monopolistic they are, the "
4386 "more they <emphasis>can</emphasis> get away with."
4389 #. type: Content of: <article><sect1><title>
4390 #: how-to-destroy-surveillance-capitalism.xml:3486
4391 msgid "An <quote>ecology</quote> moment for trustbusting"
4394 #. type: Content of: <article><sect1><para>
4395 #: how-to-destroy-surveillance-capitalism.xml:3488
4397 "If we’re going to break Big Tech’s death grip on our digital lives, we’re "
4398 "going to have to fight monopolies. That may sound pretty mundane and "
4399 "old-fashioned, something out of the New Deal era, while ending the use of "
4400 "automated behavioral modification feels like the plotline of a really cool "
4404 #. type: Content of: <article><sect1><para>
4405 #: how-to-destroy-surveillance-capitalism.xml:3495
4407 "Meanwhile, breaking up monopolies is something we seem to have forgotten how "
4408 "to do. There is a bipartisan, trans-Atlantic consensus that breaking up "
4409 "companies is a fool’s errand at best — liable to mire your federal "
4410 "prosecutors in decades of litigation — and counterproductive at worst, "
4411 "eroding the <quote>consumer benefits</quote> of large companies with massive "
4412 "efficiencies of scale."
4415 #. type: Content of: <article><sect1><para>
4416 #: how-to-destroy-surveillance-capitalism.xml:3503
4418 "But trustbusters once strode the nation, brandishing law books, terrorizing "
4419 "robber barons, and shattering the illusion of monopolies’ all-powerful grip "
4420 "on our society. The trustbusting era could not begin until we found the "
4421 "political will — until the people convinced politicians they’d have their "
4422 "backs when they went up against the richest, most powerful men in the world."
4425 #. type: Content of: <article><sect1><para>
4426 #: how-to-destroy-surveillance-capitalism.xml:3511
4427 msgid "Could we find that political will again?"
4430 #. type: Content of: <article><sect1><para>
4431 #: how-to-destroy-surveillance-capitalism.xml:3514
4433 "Copyright scholar James Boyle has described how the term "
4434 "<quote>ecology</quote> marked a turning point in environmental "
4435 "activism. Prior to the adoption of this term, people who wanted to preserve "
4436 "whale populations didn’t necessarily see themselves as fighting the same "
4437 "battle as people who wanted to protect the ozone layer or fight freshwater "
4438 "pollution or beat back smog or acid rain."
4441 #. type: Content of: <article><sect1><para>
4442 #: how-to-destroy-surveillance-capitalism.xml:3522
4444 "But the term <quote>ecology</quote> welded these disparate causes together "
4445 "into a single movement, and the members of this movement found solidarity "
4446 "with one another. The people who cared about smog signed petitions "
4447 "circulated by the people who wanted to end whaling, and the anti-whalers "
4448 "marched alongside the people demanding action on acid rain. This uniting "
4449 "behind a common cause completely changed the dynamics of environmentalism, "
4450 "setting the stage for today’s climate activism and the sense that preserving "
4451 "the habitability of the planet Earth is a shared duty among all people."
4454 #. type: Content of: <article><sect1><para>
4455 #: how-to-destroy-surveillance-capitalism.xml:3533
4457 "I believe we are on the verge of a new <quote>ecology</quote> moment "
4458 "dedicated to combating monopolies. After all, tech isn’t the only "
4459 "concentrated industry nor is it even the <emphasis>most</emphasis> "
4460 "concentrated of industries."
4463 #. type: Content of: <article><sect1><para>
4464 #: how-to-destroy-surveillance-capitalism.xml:3539
4466 "You can find partisans for trustbusting in every sector of the "
4467 "economy. Everywhere you look, you can find people who’ve been wronged by "
4468 "monopolists who’ve trashed their finances, their health, their privacy, "
4469 "their educations, and the lives of people they love. Those people have the "
4470 "same cause as the people who want to break up Big Tech and the same "
4471 "enemies. When most of the world’s wealth is in the hands of a very few, it "
4472 "follows that nearly every large company will have overlapping shareholders."
4475 #. type: Content of: <article><sect1><para>
4476 #: how-to-destroy-surveillance-capitalism.xml:3549
4478 "That’s the good news: With a little bit of work and a little bit of "
4479 "coalition building, we have more than enough political will to break up Big "
4480 "Tech and every other concentrated industry besides. First we take Facebook, "
4481 "then we take AT&T/WarnerMedia."
4484 #. type: Content of: <article><sect1><para>
4485 #: how-to-destroy-surveillance-capitalism.xml:3555
4487 "But here’s the bad news: Much of what we’re doing to tame Big Tech "
4488 "<emphasis>instead</emphasis> of breaking up the big companies also "
4489 "forecloses on the possibility of breaking them up later."
4492 #. type: Content of: <article><sect1><para>
4493 #: how-to-destroy-surveillance-capitalism.xml:3560
4495 "Big Tech’s concentration currently means that their inaction on harassment, "
4496 "for example, leaves users with an impossible choice: absent themselves from "
4497 "public discourse by, say, quitting Twitter or endure vile, constant "
4498 "abuse. Big Tech’s over-collection and over-retention of data results in "
4499 "horrific identity theft. And their inaction on extremist recruitment means "
4500 "that white supremacists who livestream their shooting rampages can reach an "
4501 "audience of billions. The combination of tech concentration and media "
4502 "concentration means that artists’ incomes are falling even as the revenue "
4503 "generated by their creations are increasing."
4506 #. type: Content of: <article><sect1><para>
4507 #: how-to-destroy-surveillance-capitalism.xml:3572
4509 "Yet governments confronting all of these problems all inevitably converge on "
4510 "the same solution: deputize the Big Tech giants to police their users and "
4511 "render them liable for their users’ bad actions. The drive to force Big Tech "
4512 "to use automated filters to block everything from copyright infringement to "
4513 "sex-trafficking to violent extremism means that tech companies will have to "
4514 "allocate hundreds of millions to run these compliance systems."
4517 #. type: Content of: <article><sect1><para>
4518 #: how-to-destroy-surveillance-capitalism.xml:3581
4520 "These rules — the EU’s new Directive on Copyright, Australia’s new terror "
4521 "regulation, America’s FOSTA/SESTA sex-trafficking law and more — are not "
4522 "just death warrants for small, upstart competitors that might challenge Big "
4523 "Tech’s dominance but who lack the deep pockets of established incumbents to "
4524 "pay for all these automated systems. Worse still, these rules put a floor "
4525 "under how small we can hope to make Big Tech."
4528 #. type: Content of: <article><sect1><para>
4529 #: how-to-destroy-surveillance-capitalism.xml:3590
4531 "That’s because any move to break up Big Tech and cut it down to size will "
4532 "have to cope with the hard limit of not making these companies so small that "
4533 "they can no longer afford to perform these duties — and it’s "
4534 "<emphasis>expensive</emphasis> to invest in those automated filters and "
4535 "outsource content moderation. It’s already going to be hard to unwind these "
4536 "deeply concentrated, chimeric behemoths that have been welded together in "
4537 "the pursuit of monopoly profits. Doing so while simultaneously finding some "
4538 "way to fill the regulatory void that will be left behind if these "
4539 "self-policing rulers were forced to suddenly abdicate will be much, much "
4543 #. type: Content of: <article><sect1><para>
4544 #: how-to-destroy-surveillance-capitalism.xml:3602
4546 "Allowing the platforms to grow to their present size has given them a "
4547 "dominance that is nearly insurmountable — deputizing them with public duties "
4548 "to redress the pathologies created by their size makes it virtually "
4549 "impossible to reduce that size. Lather, rinse, repeat: If the platforms "
4550 "don’t get smaller, they will get larger, and as they get larger, they will "
4551 "create more problems, which will give rise to more public duties for the "
4552 "companies, which will make them bigger still."
4555 #. type: Content of: <article><sect1><para>
4556 #: how-to-destroy-surveillance-capitalism.xml:3612
4558 "We can work to fix the internet by breaking up Big Tech and depriving them "
4559 "of monopoly profits, or we can work to fix Big Tech by making them spend "
4560 "their monopoly profits on governance. But we can’t do both. We have to "
4561 "choose between a vibrant, open internet or a dominated, monopolized internet "
4562 "commanded by Big Tech giants that we struggle with constantly to get them to "
4563 "behave themselves."
4566 #. type: Content of: <article><sect1><title>
4567 #: how-to-destroy-surveillance-capitalism.xml:3620
4568 msgid "Make Big Tech small again"
4571 #. type: Content of: <article><sect1><para>
4572 #: how-to-destroy-surveillance-capitalism.xml:3622
4574 "Trustbusting is hard. Breaking big companies into smaller ones is expensive "
4575 "and time-consuming. So time-consuming that by the time you’re done, the "
4576 "world has often moved on and rendered years of litigation irrelevant. From "
4577 "1969 to 1982, the U.S. government pursued an antitrust case against IBM over "
4578 "its dominance of mainframe computing — but the case collapsed in 1982 "
4579 "because mainframes were being speedily replaced by PCs."
4582 #. type: Content of: <article><sect1><blockquote><para>
4583 #: how-to-destroy-surveillance-capitalism.xml:3632
4585 "A future U.S. president could simply direct their attorney general to "
4586 "enforce the law as it was written."
4589 #. type: Content of: <article><sect1><para>
4590 #: how-to-destroy-surveillance-capitalism.xml:3637
4592 "It’s far easier to prevent concentration than to fix it, and reinstating the "
4593 "traditional contours of U.S. antitrust enforcement will, at the very least, "
4594 "prevent further concentration. That means bans on mergers between large "
4595 "companies, on big companies acquiring nascent competitors, and on platform "
4596 "companies competing directly with the companies that rely on the platforms."
4599 #. type: Content of: <article><sect1><para>
4600 #: how-to-destroy-surveillance-capitalism.xml:3645
4602 "These powers are all in the plain language of U.S. antitrust laws, so in "
4603 "theory, a future U.S. president could simply direct their attorney general "
4604 "to enforce the law as it was written. But after decades of judicial "
4605 "<quote>education</quote> in the benefits of monopolies, after multiple "
4606 "administrations that have packed the federal courts with lifetime-appointed "
4607 "monopoly cheerleaders, it’s not clear that mere administrative action would "
4611 #. type: Content of: <article><sect1><para>
4612 #: how-to-destroy-surveillance-capitalism.xml:3654
4614 "If the courts frustrate the Justice Department and the president, the next "
4615 "stop would be Congress, which could eliminate any doubt about how antitrust "
4616 "law should be enforced in the U.S. by passing new laws that boil down to "
4617 "saying, <quote>Knock it off. We all know what the Sherman Act says. Robert "
4618 "Bork was a deranged fantasist. For avoidance of doubt, <emphasis>fuck that "
4619 "guy</emphasis>.</quote> In other words, the problem with monopolies is "
4620 "<emphasis>monopolism</emphasis> — the concentration of power into too few "
4621 "hands, which erodes our right to self-determination. If there is a monopoly, "
4622 "the law wants it gone, period. Sure, get rid of monopolies that create "
4623 "<quote>consumer harm</quote> in the form of higher prices, but also, "
4624 "<emphasis>get rid of other monopolies, too</emphasis>."
4627 #. type: Content of: <article><sect1><para>
4628 #: how-to-destroy-surveillance-capitalism.xml:3668
4630 "But this only prevents things from getting worse. To help them get better, "
4631 "we will have to build coalitions with other activists in the anti-monopoly "
4632 "ecology movement — a pluralism movement or a self-determination movement — "
4633 "and target existing monopolies in every industry for breakup and structural "
4634 "separation rules that prevent, for example, the giant eyewear monopolist "
4635 "Luxottica from dominating both the sale and the manufacture of spectacles."
4638 #. type: Content of: <article><sect1><para>
4639 #: how-to-destroy-surveillance-capitalism.xml:3677
4641 "In an important sense, it doesn’t matter which industry the breakups begin "
4642 "in. Once they start, shareholders in <emphasis>every</emphasis> industry "
4643 "will start to eye their investments in monopolists skeptically. As "
4644 "trustbusters ride into town and start making lives miserable for "
4645 "monopolists, the debate around every corporate boardroom’s table will "
4646 "shift. People within corporations who’ve always felt uneasy about monopolism "
4647 "will gain a powerful new argument to fend off their evil rivals in the "
4648 "corporate hierarchy: <quote>If we do it my way, we make less money; if we do "
4649 "it your way, a judge will fine us billions and expose us to ridicule and "
4650 "public disapprobation. So even though I get that it would be really cool to "
4651 "do that merger, lock out that competitor, or buy that little company and "
4652 "kill it before it can threaten it, we really shouldn’t — not if we don’t "
4653 "want to get tied to the DOJ’s bumper and get dragged up and down Trustbuster "
4654 "Road for the next 10 years.</quote>"
4657 #. type: Content of: <article><sect1><title>
4658 #: how-to-destroy-surveillance-capitalism.xml:3694
4662 #. type: Content of: <article><sect1><para>
4663 #: how-to-destroy-surveillance-capitalism.xml:3696
4665 "Fixing Big Tech will require a lot of iteration. As cyber lawyer Lawrence "
4666 "Lessig wrote in his 1999 book, <emphasis>Code and Other Laws of "
4667 "Cyberspace</emphasis>, our lives are regulated by four forces: law (what’s "
4668 "legal), code (what’s technologically possible), norms (what’s socially "
4669 "acceptable), and markets (what’s profitable)."
4672 #. type: Content of: <article><sect1><para>
4673 #: how-to-destroy-surveillance-capitalism.xml:3703
4675 "If you could wave a wand and get Congress to pass a law that re-fanged the "
4676 "Sherman Act tomorrow, you could use the impending breakups to convince "
4677 "venture capitalists to fund competitors to Facebook, Google, Twitter, and "
4678 "Apple that would be waiting in the wings after they were cut down to size."
4681 #. type: Content of: <article><sect1><para>
4682 #: how-to-destroy-surveillance-capitalism.xml:3710
4684 "But getting Congress to act will require a massive normative shift, a mass "
4685 "movement of people who care about monopolies — and pulling them apart."
4688 #. type: Content of: <article><sect1><para>
4689 #: how-to-destroy-surveillance-capitalism.xml:3715
4691 "Getting people to care about monopolies will take technological "
4692 "interventions that help them to see what a world free from Big Tech might "
4693 "look like. Imagine if someone could make a beloved (but unauthorized) "
4694 "third-party Facebook or Twitter client that dampens the anxiety-producing "
4695 "algorithmic drumbeat and still lets you talk to your friends without being "
4696 "spied upon — something that made social media more sociable and less "
4697 "toxic. Now imagine that it gets shut down in a brutal legal battle. It’s "
4698 "always easier to convince people that something must be done to save a thing "
4699 "they love than it is to excite them about something that doesn’t even exist "
4703 #. type: Content of: <article><sect1><para>
4704 #: how-to-destroy-surveillance-capitalism.xml:3727
4706 "Neither tech nor law nor code nor markets are sufficient to reform Big "
4707 "Tech. But a profitable competitor to Big Tech could bankroll a legislative "
4708 "push; legal reform can embolden a toolsmith to make a better tool; the tool "
4709 "can create customers for a potential business who value the benefits of the "
4710 "internet but want them delivered without Big Tech; and that business can get "
4711 "funded and divert some of its profits to legal reform. 20 GOTO 10 (or "
4712 "lather, rinse, repeat). Do it again, but this time, get farther! After all, "
4713 "this time you’re starting with weaker Big Tech adversaries, a constituency "
4714 "that understands things can be better, Big Tech rivals who’ll help ensure "
4715 "their own future by bankrolling reform, and code that other programmers can "
4716 "build on to weaken Big Tech even further."
4719 #. type: Content of: <article><sect1><para>
4720 #: how-to-destroy-surveillance-capitalism.xml:3741
4722 "The surveillance capitalism hypothesis — that Big Tech’s products really "
4723 "work as well as they say they do and that’s why everything is so screwed up "
4724 "— is way too easy on surveillance and even easier on capitalism. Companies "
4725 "spy because they believe their own BS, and companies spy because governments "
4726 "let them, and companies spy because any advantage from spying is so "
4727 "short-lived and minor that they have to do more and more of it just to stay "
4731 #. type: Content of: <article><sect1><para>
4732 #: how-to-destroy-surveillance-capitalism.xml:3750
4734 "As to why things are so screwed up? Capitalism. Specifically, the monopolism "
4735 "that creates inequality and the inequality that creates monopolism. It’s a "
4736 "form of capitalism that rewards sociopaths who destroy the real economy to "
4737 "inflate the bottom line, and they get away with it for the same reason "
4738 "companies get away with spying: because our governments are in thrall to "
4739 "both the ideology that says monopolies are actually just fine and in thrall "
4740 "to the ideology that says that in a monopolistic world, you’d better not "
4741 "piss off the monopolists."
4744 #. type: Content of: <article><sect1><para>
4745 #: how-to-destroy-surveillance-capitalism.xml:3761
4747 "Surveillance doesn’t make capitalism rogue. Capitalism’s unchecked rule "
4748 "begets surveillance. Surveillance isn’t bad because it lets people "
4749 "manipulate us. It’s bad because it crushes our ability to be our authentic "
4750 "selves — and because it lets the rich and powerful figure out who might be "
4751 "thinking of building guillotines and what dirt they can use to discredit "
4752 "those embryonic guillotine-builders before they can even get to the "
4756 #. type: Content of: <article><sect1><title>
4757 #: how-to-destroy-surveillance-capitalism.xml:3770
4758 msgid "Up and through"
4761 #. type: Content of: <article><sect1><para>
4762 #: how-to-destroy-surveillance-capitalism.xml:3772
4764 "With all the problems of Big Tech, it’s tempting to imagine solving the "
4765 "problem by returning to a world without tech at all. Resist that temptation."
4768 #. type: Content of: <article><sect1><para>
4769 #: how-to-destroy-surveillance-capitalism.xml:3777
4771 "The only way out of our Big Tech problem is up and through. If our future is "
4772 "not reliant upon high tech, it will be because civilization has fallen. Big "
4773 "Tech wired together a planetary, species-wide nervous system that, with the "
4774 "proper reforms and course corrections, is capable of seeing us through the "
4775 "existential challenge of our species and planet. Now it’s up to us to seize "
4776 "the means of computation, putting that electronic nervous system under "
4777 "democratic, accountable control."
4780 #. type: Content of: <article><sect1><para>
4781 #: how-to-destroy-surveillance-capitalism.xml:3787
4783 "I am, secretly, despite what I have said earlier, a tech exceptionalist. Not "
4784 "in the sense of thinking that tech should be given a free pass to monopolize "
4785 "because it has <quote>economies of scale</quote> or some other nebulous "
4786 "feature. I’m a tech exceptionalist because I believe that getting tech right "
4787 "matters and that getting it wrong will be an unmitigated catastrophe — and "
4788 "doing it right can give us the power to work together to save our "
4789 "civilization, our species, and our planet."