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+ sodipodi:role="line"
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+ id="tspan1166"
+ x="9.9351683"
+ y="163.63776">+++ Kjøpere som «vurderte avbestilling».</tspan></text><text
+ xml:space="preserve"
+ style="font-style:normal;font-variant:normal;font-weight:normal;font-stretch:normal;font-size:4.23333px;line-height:125%;font-family:'Crimson Text';-inkscape-font-specification:'Crimson Text, Normal';font-variant-ligatures:normal;font-variant-caps:normal;font-variant-numeric:normal;font-variant-east-asian:normal;letter-spacing:0px;word-spacing:0px;fill:none;stroke:#000000;stroke-width:0.264583px;stroke-linecap:butt;stroke-linejoin:miter;stroke-opacity:1"
+ x="150.86754"
+ y="82.528603"
+ id="text15227"><tspan
+ sodipodi:role="line"
+ id="tspan1451"
+ x="150.86754"
+ y="82.528603">14 %</tspan></text><text
+ xml:space="preserve"
+ style="font-style:normal;font-variant:normal;font-weight:normal;font-stretch:normal;font-size:4.23333px;line-height:125%;font-family:'Crimson Text';-inkscape-font-specification:'Crimson Text, Normal';font-variant-ligatures:normal;font-variant-caps:normal;font-variant-numeric:normal;font-variant-east-asian:normal;letter-spacing:0px;word-spacing:0px;fill:none;stroke:#000000;stroke-width:0.264583px;stroke-linecap:butt;stroke-linejoin:miter;stroke-opacity:1"
+ x="173.07442"
+ y="79.094109"
+ id="text15239"><tspan
+ sodipodi:role="line"
+ id="tspan1327"
+ x="173.07442"
+ y="79.094109">Trinn 5</tspan><tspan
+ sodipodi:role="line"
+ id="tspan1329"
+ x="173.07442"
+ y="84.385773">n=31</tspan></text><text
+ xml:space="preserve"
+ style="font-style:normal;font-variant:normal;font-weight:normal;font-stretch:normal;font-size:4.23333px;line-height:125%;font-family:'Crimson Text';-inkscape-font-specification:'Crimson Text, Normal';font-variant-ligatures:normal;font-variant-caps:normal;font-variant-numeric:normal;font-variant-east-asian:normal;letter-spacing:0px;word-spacing:0px;fill:none;stroke:#000000;stroke-width:0.264583px;stroke-linecap:butt;stroke-linejoin:miter;stroke-opacity:1"
+ x="173.07442"
+ y="92.894104"
+ id="text15245"><tspan
+ sodipodi:role="line"
+ id="tspan1323"
+ x="173.07442"
+ y="92.894104">Trinn 4</tspan><tspan
+ sodipodi:role="line"
+ id="tspan1325"
+ x="173.07442"
+ y="98.185768">n=31 ++)</tspan></text><text
+ xml:space="preserve"
+ style="font-style:normal;font-variant:normal;font-weight:normal;font-stretch:normal;font-size:4.23333px;line-height:125%;font-family:'Crimson Text';-inkscape-font-specification:'Crimson Text, Normal';font-variant-ligatures:normal;font-variant-caps:normal;font-variant-numeric:normal;font-variant-east-asian:normal;letter-spacing:0px;word-spacing:0px;fill:none;stroke:#000000;stroke-width:0.264583px;stroke-linecap:butt;stroke-linejoin:miter;stroke-opacity:1"
+ x="173.07442"
+ y="105.3941"
+ id="text15251"><tspan
+ sodipodi:role="line"
+ id="tspan1319"
+ x="173.07442"
+ y="105.3941">Trinn 3</tspan><tspan
+ sodipodi:role="line"
+ id="tspan1321"
+ x="173.07442"
+ y="110.68576">n=264</tspan></text><rect
+ style="fill:none;stroke:#000000;stroke-width:0.5;stroke-linejoin:round;stroke-miterlimit:2;stroke-dasharray:none;stroke-dashoffset:0"
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+ style="fill:none;stroke:#000000;stroke-width:0.5;stroke-linejoin:round;stroke-miterlimit:2;stroke-dasharray:2.00001, 2.00001;stroke-dashoffset:0"
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+ width="67.969666"
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+ xml:space="preserve"
+ style="font-style:normal;font-variant:normal;font-weight:normal;font-stretch:normal;font-size:4.23333px;line-height:125%;font-family:'Crimson Text';-inkscape-font-specification:'Crimson Text, Normal';font-variant-ligatures:normal;font-variant-caps:normal;font-variant-numeric:normal;font-variant-east-asian:normal;letter-spacing:0px;word-spacing:0px;fill:none;stroke:#000000;stroke-width:0.264583px;stroke-linecap:butt;stroke-linejoin:miter;stroke-opacity:1"
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+ id="text15203-7"><tspan
+ sodipodi:role="line"
+ id="tspan1307"
+ x="29.29969"
+ y="118.95142">44 % avgir minst to feil-</tspan><tspan
+ sodipodi:role="line"
+ id="tspan1309"
+ x="29.29969"
+ y="124.24309">aktige lovkunnskapssvar</tspan></text><text
+ xml:space="preserve"
+ style="font-style:normal;font-variant:normal;font-weight:normal;font-stretch:normal;font-size:4.23333px;line-height:125%;font-family:'Crimson Text';-inkscape-font-specification:'Crimson Text, Normal';font-variant-ligatures:normal;font-variant-caps:normal;font-variant-numeric:normal;font-variant-east-asian:normal;letter-spacing:0px;word-spacing:0px;fill:none;stroke:#000000;stroke-width:0.264583px;stroke-linecap:butt;stroke-linejoin:miter;stroke-opacity:1"
+ x="173.07442"
+ y="118.88527"
+ id="text15251-5"><tspan
+ sodipodi:role="line"
+ id="tspan1311"
+ x="173.07442"
+ y="118.88527">Trinn 2</tspan><tspan
+ sodipodi:role="line"
+ id="tspan1313"
+ x="173.07442"
+ y="124.17693">n=264</tspan></text><text
+ xml:space="preserve"
+ style="font-style:normal;font-variant:normal;font-weight:normal;font-stretch:normal;font-size:4.23333px;line-height:125%;font-family:'Crimson Text';-inkscape-font-specification:'Crimson Text, Normal';font-variant-ligatures:normal;font-variant-caps:normal;font-variant-numeric:normal;font-variant-east-asian:normal;letter-spacing:0px;word-spacing:0px;fill:none;stroke:#000000;stroke-width:0.264583px;stroke-linecap:butt;stroke-linejoin:miter;stroke-opacity:1"
+ x="173.07442"
+ y="131.3941"
+ id="text15257"><tspan
+ sodipodi:role="line"
+ id="tspan1315"
+ x="173.07442"
+ y="131.3941">Trinn 1</tspan><tspan
+ sodipodi:role="line"
+ id="tspan1317"
+ x="173.07442"
+ y="136.68576">n=264 +++)</tspan></text><text
+ xml:space="preserve"
+ style="font-style:normal;font-variant:normal;font-weight:normal;font-stretch:normal;font-size:4.23333px;line-height:125%;font-family:'Crimson Text';-inkscape-font-specification:'Crimson Text, Normal';font-variant-ligatures:normal;font-variant-caps:normal;font-variant-numeric:normal;font-variant-east-asian:normal;letter-spacing:0px;word-spacing:0px;fill:none;stroke:#000000;stroke-width:0.264583px;stroke-linecap:butt;stroke-linejoin:miter;stroke-opacity:1"
+ x="125.13836"
+ y="95.808395"
+ id="text15263"><tspan
+ sodipodi:role="line"
+ id="tspan1343"
+ x="125.13836"
+ y="95.808395">17 %</tspan></text></g></svg>
for å kunne si noe sikkert om hvilken andel som får hevet kjøpet. Praksis kan
også variere meget fra firma til firma.
-.FIXME Lag Fig. 9.2 Regneksempel 1, Atferd etter kjøpet (side 117)
-image::images/missing.png[]
+.Regneksempel 1, Atferd etter kjøpet
+image::images/regneeksempel-etter-kjoep.svg[]
Trinn 2. 3 og 4 er basert på de samme andeler for gruppen «som
vurderte avbestillinger». (36 pst. av kjøperne) som vi finner i
fristen utløp, men endel av disse er fikke med til trinn 3 på grunn av
for lavt lovkunnskapsnivå på trinn I og 2.
-.FIXME Lag Fig. 9.33 Regneeksempel 2. Lovkunnskap og lovbestemmelser
-image::images/missing.png[]
-
-+) I tillegg kommer 25 pst. som betalte fm en 10 dager, men som falt
- fra på trinn 1 og 2.
-++) Kjøpere som «ikke var helt fornøyd».
-+++) Kjøpere som «vurderte avbestilling».
+.Regneeksempel 2. Lovkunnskap og lovbestemmelser
+image::images/regneeksempel-lovkunnskap.svg[]
På trinn 4 gjenstår andelen som kontaktet selgeren etter at fristen
var utløpt. Delingen i 17 og 14 pst. er foretatt ut fra andelene i