blog/Can_Zimbra_be_told_to_send_autoreplies_to_the_From__address_.html

   1 <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN"
   2           "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
   3 <html xmlns="http://www.w3.org/1999/xhtml" dir="ltr">
   4   <head>
   5     <meta http-equiv="Content-Type" content="text/html;charset=utf-8" />
   6     <title>Petter Reinholdtsen: Can Zimbra be told to send autoreplies to the From: address?</title>
   7     <link rel="stylesheet" type="text/css" media="screen" href="http://people.skolelinux.org/pere/blog/style.css" />
   8     <link rel="stylesheet" type="text/css" media="screen" href="http://people.skolelinux.org/pere/blog/vim.css" />
   9
  10
  11   </head>
  12   <body>
  13     <div class="title">
  14  <h1>
  15      <a href="http://people.skolelinux.org/pere/blog/">Petter Reinholdtsen</a>
  16
  17  </h1>
  18
  19 </div>
  20
  21
  22     <div class="entry">
  23       <div class="title">Can Zimbra be told to send autoreplies to the From: address?</div>
  24       <div class="date"> 3rd July 2012</div>
  25       <div class="body"><p>In the NUUG <a href="http://www.fiksgatami.no/">FiksGataMi</a>
  26 project (Norwegian version of
  27 <a href="http://www.fixmystreet.com/">FixMyStreet</a> from
  28 <a href="http://www.mysociety.org/">mySociety</a>), we have discovered
  29 a problem with the municipalities using
  30 <a href="http://www.zimbra.com/">Zimbra</a>.  When FiksGataMi send a
  31 problem report to the government, the email From: address is set to
  32 the address of the person reporting the problem, while envelope sender
  33 is set to the FiksGataMi contact address.  The intention is to make
  34 sure the municipality send any replies to the person reporting the
  35 problem, while any email delivery problems are sent to us in NUUG.
  36 This work well in most cases, but not for Karmøy municipality using
  37 Zimbra.  Karmøy is using the vacation message function in Zimbra to
  38 send an automatic reply to report that the message has been received,
  39 and this message is sent to the envelope sender and not the address in
  40 the From: header.</p>
  41
  42 <p>This causes the automatic message from Karmøy to go to NUUGs
  43 request-tracker instance instead of to the person reporting the
  44 problem.  We can not really change the envelope sender address, as
  45 this would make it impossible for us to discover when there are
  46 problems with the MTAs receiving problem reports.  We have been in
  47 contact with the people at Karmøy municipality, and they are willing
  48 to adjust Zimbra if something can be changed there to get a better
  49 behaviour.</p>
  50
  51 <p>The default behaviour of Zimbra is as far as I can tell according
  52 to the specification in RFC 3834, which recommend that vacation
  53 messages are sent to the envelope sender and not to the From: address.
  54 But I wonder if it is possible to adjust or configure Zimbra to behave
  55 differently.  Anyone know?  Please let us know at
  56 <a href="http://lists.nuug.no/mailman/listinfo/fiksgatami">fiksgatami
  57 (at) nuug.no</a>.</p>
  58 </div>
  59
  60       <div class="tags">Tags: <a href="http://people.skolelinux.org/pere/blog/tags/english">english</a>, <a href="http://people.skolelinux.org/pere/blog/tags/fiksgatami">fiksgatami</a>, <a href="http://people.skolelinux.org/pere/blog/tags/nuug">nuug</a>.</div>
  61
  62
  63     </div>
  64
  65
  66
  67
  68     <div id="sidebar">
  69
  70
  71
  72 <h2>Archive</h2>
  73 <ul>
  74
  75 <li>2014
  76 <ul>
  77
  78 <li><a href="http://people.skolelinux.org/pere/blog/archive/2014/01/">January (2)</a></li>
  79
  80 <li><a href="http://people.skolelinux.org/pere/blog/archive/2014/02/">February (3)</a></li>
  81
  82 <li><a href="http://people.skolelinux.org/pere/blog/archive/2014/03/">March (8)</a></li>
  83
  84 <li><a href="http://people.skolelinux.org/pere/blog/archive/2014/04/">April (7)</a></li>
  85
  86 <li><a href="http://people.skolelinux.org/pere/blog/archive/2014/05/">May (1)</a></li>
  87
  88 <li><a href="http://people.skolelinux.org/pere/blog/archive/2014/06/">June (2)</a></li>
  89
  90 <li><a href="http://people.skolelinux.org/pere/blog/archive/2014/07/">July (2)</a></li>
  91
  92 <li><a href="http://people.skolelinux.org/pere/blog/archive/2014/08/">August (2)</a></li>
  93
  94 <li><a href="http://people.skolelinux.org/pere/blog/archive/2014/09/">September (5)</a></li>
  95
  96 <li><a href="http://people.skolelinux.org/pere/blog/archive/2014/10/">October (6)</a></li>
  97
  98 <li><a href="http://people.skolelinux.org/pere/blog/archive/2014/11/">November (3)</a></li>
  99
 100 </ul></li>
 101
 102 <li>2013
 103 <ul>
 104
 105 <li><a href="http://people.skolelinux.org/pere/blog/archive/2013/01/">January (11)</a></li>
 106
 107 <li><a href="http://people.skolelinux.org/pere/blog/archive/2013/02/">February (9)</a></li>
 108
 109 <li><a href="http://people.skolelinux.org/pere/blog/archive/2013/03/">March (9)</a></li>
 110
 111 <li><a href="http://people.skolelinux.org/pere/blog/archive/2013/04/">April (6)</a></li>
 112
 113 <li><a href="http://people.skolelinux.org/pere/blog/archive/2013/05/">May (9)</a></li>
 114
 115 <li><a href="http://people.skolelinux.org/pere/blog/archive/2013/06/">June (10)</a></li>
 116
 117 <li><a href="http://people.skolelinux.org/pere/blog/archive/2013/07/">July (7)</a></li>
 118
 119 <li><a href="http://people.skolelinux.org/pere/blog/archive/2013/08/">August (3)</a></li>
 120
 121 <li><a href="http://people.skolelinux.org/pere/blog/archive/2013/09/">September (5)</a></li>
 122
 123 <li><a href="http://people.skolelinux.org/pere/blog/archive/2013/10/">October (7)</a></li>
 124
 125 <li><a href="http://people.skolelinux.org/pere/blog/archive/2013/11/">November (9)</a></li>
 126
 127 <li><a href="http://people.skolelinux.org/pere/blog/archive/2013/12/">December (3)</a></li>
 128
 129 </ul></li>
 130
 131 <li>2012
 132 <ul>
 133
 134 <li><a href="http://people.skolelinux.org/pere/blog/archive/2012/01/">January (7)</a></li>
 135
 136 <li><a href="http://people.skolelinux.org/pere/blog/archive/2012/02/">February (10)</a></li>
 137
 138 <li><a href="http://people.skolelinux.org/pere/blog/archive/2012/03/">March (17)</a></li>
 139
 140 <li><a href="http://people.skolelinux.org/pere/blog/archive/2012/04/">April (12)</a></li>
 141
 142 <li><a href="http://people.skolelinux.org/pere/blog/archive/2012/05/">May (12)</a></li>
 143
 144 <li><a href="http://people.skolelinux.org/pere/blog/archive/2012/06/">June (20)</a></li>
 145
 146 <li><a href="http://people.skolelinux.org/pere/blog/archive/2012/07/">July (17)</a></li>
 147
 148 <li><a href="http://people.skolelinux.org/pere/blog/archive/2012/08/">August (6)</a></li>
 149
 150 <li><a href="http://people.skolelinux.org/pere/blog/archive/2012/09/">September (9)</a></li>
 151
 152 <li><a href="http://people.skolelinux.org/pere/blog/archive/2012/10/">October (17)</a></li>
 153
 154 <li><a href="http://people.skolelinux.org/pere/blog/archive/2012/11/">November (10)</a></li>
 155
 156 <li><a href="http://people.skolelinux.org/pere/blog/archive/2012/12/">December (7)</a></li>
 157
 158 </ul></li>
 159
 160 <li>2011
 161 <ul>
 162
 163 <li><a href="http://people.skolelinux.org/pere/blog/archive/2011/01/">January (16)</a></li>
 164
 165 <li><a href="http://people.skolelinux.org/pere/blog/archive/2011/02/">February (6)</a></li>
 166
 167 <li><a href="http://people.skolelinux.org/pere/blog/archive/2011/03/">March (6)</a></li>
 168
 169 <li><a href="http://people.skolelinux.org/pere/blog/archive/2011/04/">April (7)</a></li>
 170
 171 <li><a href="http://people.skolelinux.org/pere/blog/archive/2011/05/">May (3)</a></li>
 172
 173 <li><a href="http://people.skolelinux.org/pere/blog/archive/2011/06/">June (2)</a></li>
 174
 175 <li><a href="http://people.skolelinux.org/pere/blog/archive/2011/07/">July (7)</a></li>
 176
 177 <li><a href="http://people.skolelinux.org/pere/blog/archive/2011/08/">August (6)</a></li>
 178
 179 <li><a href="http://people.skolelinux.org/pere/blog/archive/2011/09/">September (4)</a></li>
 180
 181 <li><a href="http://people.skolelinux.org/pere/blog/archive/2011/10/">October (2)</a></li>
 182
 183 <li><a href="http://people.skolelinux.org/pere/blog/archive/2011/11/">November (3)</a></li>
 184
 185 <li><a href="http://people.skolelinux.org/pere/blog/archive/2011/12/">December (1)</a></li>
 186
 187 </ul></li>
 188
 189 <li>2010
 190 <ul>
 191
 192 <li><a href="http://people.skolelinux.org/pere/blog/archive/2010/01/">January (2)</a></li>
 193
 194 <li><a href="http://people.skolelinux.org/pere/blog/archive/2010/02/">February (1)</a></li>
 195
 196 <li><a href="http://people.skolelinux.org/pere/blog/archive/2010/03/">March (3)</a></li>
 197
 198 <li><a href="http://people.skolelinux.org/pere/blog/archive/2010/04/">April (3)</a></li>
 199
 200 <li><a href="http://people.skolelinux.org/pere/blog/archive/2010/05/">May (9)</a></li>
 201
 202 <li><a href="http://people.skolelinux.org/pere/blog/archive/2010/06/">June (14)</a></li>
 203
 204 <li><a href="http://people.skolelinux.org/pere/blog/archive/2010/07/">July (12)</a></li>
 205
 206 <li><a href="http://people.skolelinux.org/pere/blog/archive/2010/08/">August (13)</a></li>
 207
 208 <li><a href="http://people.skolelinux.org/pere/blog/archive/2010/09/">September (7)</a></li>
 209
 210 <li><a href="http://people.skolelinux.org/pere/blog/archive/2010/10/">October (9)</a></li>
 211
 212 <li><a href="http://people.skolelinux.org/pere/blog/archive/2010/11/">November (13)</a></li>
 213
 214 <li><a href="http://people.skolelinux.org/pere/blog/archive/2010/12/">December (12)</a></li>
 215
 216 </ul></li>
 217
 218 <li>2009
 219 <ul>
 220
 221 <li><a href="http://people.skolelinux.org/pere/blog/archive/2009/01/">January (8)</a></li>
 222
 223 <li><a href="http://people.skolelinux.org/pere/blog/archive/2009/02/">February (8)</a></li>
 224
 225 <li><a href="http://people.skolelinux.org/pere/blog/archive/2009/03/">March (12)</a></li>
 226
 227 <li><a href="http://people.skolelinux.org/pere/blog/archive/2009/04/">April (10)</a></li>
 228
 229 <li><a href="http://people.skolelinux.org/pere/blog/archive/2009/05/">May (9)</a></li>
 230
 231 <li><a href="http://people.skolelinux.org/pere/blog/archive/2009/06/">June (3)</a></li>
 232
 233 <li><a href="http://people.skolelinux.org/pere/blog/archive/2009/07/">July (4)</a></li>
 234
 235 <li><a href="http://people.skolelinux.org/pere/blog/archive/2009/08/">August (3)</a></li>
 236
 237 <li><a href="http://people.skolelinux.org/pere/blog/archive/2009/09/">September (1)</a></li>
 238
 239 <li><a href="http://people.skolelinux.org/pere/blog/archive/2009/10/">October (2)</a></li>
 240
 241 <li><a href="http://people.skolelinux.org/pere/blog/archive/2009/11/">November (3)</a></li>
 242
 243 <li><a href="http://people.skolelinux.org/pere/blog/archive/2009/12/">December (3)</a></li>
 244
 245 </ul></li>
 246
 247 <li>2008
 248 <ul>
 249
 250 <li><a href="http://people.skolelinux.org/pere/blog/archive/2008/11/">November (5)</a></li>
 251
 252 <li><a href="http://people.skolelinux.org/pere/blog/archive/2008/12/">December (7)</a></li>
 253
 254 </ul></li>
 255
 256 </ul>
 257
 258
 259
 260 <h2>Tags</h2>
 261 <ul>
 262
 263  <li><a href="http://people.skolelinux.org/pere/blog/tags/3d-printer">3d-printer (13)</a></li>
 264
 265  <li><a href="http://people.skolelinux.org/pere/blog/tags/amiga">amiga (1)</a></li>
 266
 267  <li><a href="http://people.skolelinux.org/pere/blog/tags/aros">aros (1)</a></li>
 268
 269  <li><a href="http://people.skolelinux.org/pere/blog/tags/bankid">bankid (4)</a></li>
 270
 271  <li><a href="http://people.skolelinux.org/pere/blog/tags/bitcoin">bitcoin (8)</a></li>
 272
 273  <li><a href="http://people.skolelinux.org/pere/blog/tags/bootsystem">bootsystem (15)</a></li>
 274
 275  <li><a href="http://people.skolelinux.org/pere/blog/tags/bsa">bsa (2)</a></li>
 276
 277  <li><a href="http://people.skolelinux.org/pere/blog/tags/chrpath">chrpath (2)</a></li>
 278
 279  <li><a href="http://people.skolelinux.org/pere/blog/tags/debian">debian (109)</a></li>
 280
 281  <li><a href="http://people.skolelinux.org/pere/blog/tags/debian edu">debian edu (151)</a></li>
 282
 283  <li><a href="http://people.skolelinux.org/pere/blog/tags/digistan">digistan (10)</a></li>
 284
 285  <li><a href="http://people.skolelinux.org/pere/blog/tags/dld">dld (15)</a></li>
 286
 287  <li><a href="http://people.skolelinux.org/pere/blog/tags/docbook">docbook (12)</a></li>
 288
 289  <li><a href="http://people.skolelinux.org/pere/blog/tags/drivstoffpriser">drivstoffpriser (4)</a></li>
 290
 291  <li><a href="http://people.skolelinux.org/pere/blog/tags/english">english (263)</a></li>
 292
 293  <li><a href="http://people.skolelinux.org/pere/blog/tags/fiksgatami">fiksgatami (21)</a></li>
 294
 295  <li><a href="http://people.skolelinux.org/pere/blog/tags/fildeling">fildeling (12)</a></li>
 296
 297  <li><a href="http://people.skolelinux.org/pere/blog/tags/freeculture">freeculture (13)</a></li>
 298
 299  <li><a href="http://people.skolelinux.org/pere/blog/tags/freedombox">freedombox (9)</a></li>
 300
 301  <li><a href="http://people.skolelinux.org/pere/blog/tags/frikanalen">frikanalen (11)</a></li>
 302
 303  <li><a href="http://people.skolelinux.org/pere/blog/tags/intervju">intervju (41)</a></li>
 304
 305  <li><a href="http://people.skolelinux.org/pere/blog/tags/isenkram">isenkram (10)</a></li>
 306
 307  <li><a href="http://people.skolelinux.org/pere/blog/tags/kart">kart (19)</a></li>
 308
 309  <li><a href="http://people.skolelinux.org/pere/blog/tags/ldap">ldap (9)</a></li>
 310
 311  <li><a href="http://people.skolelinux.org/pere/blog/tags/lenker">lenker (8)</a></li>
 312
 313  <li><a href="http://people.skolelinux.org/pere/blog/tags/lsdvd">lsdvd (2)</a></li>
 314
 315  <li><a href="http://people.skolelinux.org/pere/blog/tags/ltsp">ltsp (1)</a></li>
 316
 317  <li><a href="http://people.skolelinux.org/pere/blog/tags/mesh network">mesh network (8)</a></li>
 318
 319  <li><a href="http://people.skolelinux.org/pere/blog/tags/multimedia">multimedia (32)</a></li>
 320
 321  <li><a href="http://people.skolelinux.org/pere/blog/tags/norsk">norsk (249)</a></li>
 322
 323  <li><a href="http://people.skolelinux.org/pere/blog/tags/nuug">nuug (163)</a></li>
 324
 325  <li><a href="http://people.skolelinux.org/pere/blog/tags/offentlig innsyn">offentlig innsyn (11)</a></li>
 326
 327  <li><a href="http://people.skolelinux.org/pere/blog/tags/open311">open311 (2)</a></li>
 328
 329  <li><a href="http://people.skolelinux.org/pere/blog/tags/opphavsrett">opphavsrett (49)</a></li>
 330
 331  <li><a href="http://people.skolelinux.org/pere/blog/tags/personvern">personvern (76)</a></li>
 332
 333  <li><a href="http://people.skolelinux.org/pere/blog/tags/raid">raid (1)</a></li>
 334
 335  <li><a href="http://people.skolelinux.org/pere/blog/tags/reactos">reactos (1)</a></li>
 336
 337  <li><a href="http://people.skolelinux.org/pere/blog/tags/reprap">reprap (11)</a></li>
 338
 339  <li><a href="http://people.skolelinux.org/pere/blog/tags/rfid">rfid (3)</a></li>
 340
 341  <li><a href="http://people.skolelinux.org/pere/blog/tags/robot">robot (9)</a></li>
 342
 343  <li><a href="http://people.skolelinux.org/pere/blog/tags/rss">rss (1)</a></li>
 344
 345  <li><a href="http://people.skolelinux.org/pere/blog/tags/ruter">ruter (4)</a></li>
 346
 347  <li><a href="http://people.skolelinux.org/pere/blog/tags/scraperwiki">scraperwiki (2)</a></li>
 348
 349  <li><a href="http://people.skolelinux.org/pere/blog/tags/sikkerhet">sikkerhet (41)</a></li>
 350
 351  <li><a href="http://people.skolelinux.org/pere/blog/tags/sitesummary">sitesummary (4)</a></li>
 352
 353  <li><a href="http://people.skolelinux.org/pere/blog/tags/skepsis">skepsis (4)</a></li>
 354
 355  <li><a href="http://people.skolelinux.org/pere/blog/tags/standard">standard (46)</a></li>
 356
 357  <li><a href="http://people.skolelinux.org/pere/blog/tags/stavekontroll">stavekontroll (3)</a></li>
 358
 359  <li><a href="http://people.skolelinux.org/pere/blog/tags/stortinget">stortinget (9)</a></li>
 360
 361  <li><a href="http://people.skolelinux.org/pere/blog/tags/surveillance">surveillance (27)</a></li>
 362
 363  <li><a href="http://people.skolelinux.org/pere/blog/tags/sysadmin">sysadmin (2)</a></li>
 364
 365  <li><a href="http://people.skolelinux.org/pere/blog/tags/valg">valg (8)</a></li>
 366
 367  <li><a href="http://people.skolelinux.org/pere/blog/tags/video">video (45)</a></li>
 368
 369  <li><a href="http://people.skolelinux.org/pere/blog/tags/vitenskap">vitenskap (4)</a></li>
 370
 371  <li><a href="http://people.skolelinux.org/pere/blog/tags/web">web (34)</a></li>
 372
 373 </ul>
 374
 375
 376     </div>
 377     <p style="text-align: right">
 378  Created by <a href="http://steve.org.uk/Software/chronicle">Chronicle v4.6</a>
 379 </p>
 380
 381   </body>
 382 </html>