blog/Can_Zimbra_be_told_to_send_autoreplies_to_the_From__address_.html

   1 <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN"
   2           "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
   3 <html xmlns="http://www.w3.org/1999/xhtml" dir="ltr">
   4   <head>
   5     <meta http-equiv="Content-Type" content="text/html;charset=utf-8" />
   6     <title>Petter Reinholdtsen: Can Zimbra be told to send autoreplies to the From: address?</title>
   7     <link rel="stylesheet" type="text/css" media="screen" href="http://people.skolelinux.org/pere/blog/style.css" />
   8     <link rel="stylesheet" type="text/css" media="screen" href="http://people.skolelinux.org/pere/blog/vim.css" />
   9
  10
  11   </head>
  12   <body>
  13     <div class="title">
  14  <h1>
  15      <a href="http://people.skolelinux.org/pere/blog/">Petter Reinholdtsen</a>
  16
  17  </h1>
  18
  19 </div>
  20
  21
  22     <div class="entry">
  23       <div class="title">Can Zimbra be told to send autoreplies to the From: address?</div>
  24       <div class="date"> 3rd July 2012</div>
  25       <div class="body"><p>In the NUUG <a href="http://www.fiksgatami.no/">FiksGataMi</a>
  26 project (Norwegian version of
  27 <a href="http://www.fixmystreet.com/">FixMyStreet</a> from
  28 <a href="http://www.mysociety.org/">mySociety</a>), we have discovered
  29 a problem with the municipalities using
  30 <a href="http://www.zimbra.com/">Zimbra</a>.  When FiksGataMi send a
  31 problem report to the government, the email From: address is set to
  32 the address of the person reporting the problem, while envelope sender
  33 is set to the FiksGataMi contact address.  The intention is to make
  34 sure the municipality send any replies to the person reporting the
  35 problem, while any email delivery problems are sent to us in NUUG.
  36 This work well in most cases, but not for Karmøy municipality using
  37 Zimbra.  Karmøy is using the vacation message function in Zimbra to
  38 send an automatic reply to report that the message has been received,
  39 and this message is sent to the envelope sender and not the address in
  40 the From: header.</p>
  41
  42 <p>This causes the automatic message from Karmøy to go to NUUGs
  43 request-tracker instance instead of to the person reporting the
  44 problem.  We can not really change the envelope sender address, as
  45 this would make it impossible for us to discover when there are
  46 problems with the MTAs receiving problem reports.  We have been in
  47 contact with the people at Karmøy municipality, and they are willing
  48 to adjust Zimbra if something can be changed there to get a better
  49 behaviour.</p>
  50
  51 <p>The default behaviour of Zimbra is as far as I can tell according
  52 to the specification in RFC 3834, which recommend that vacation
  53 messages are sent to the envelope sender and not to the From: address.
  54 But I wonder if it is possible to adjust or configure Zimbra to behave
  55 differently.  Anyone know?  Please let us know at
  56 <a href="http://lists.nuug.no/mailman/listinfo/fiksgatami">fiksgatami
  57 (at) nuug.no</a>.</p>
  58 </div>
  59
  60       <div class="tags">Tags: <a href="http://people.skolelinux.org/pere/blog/tags/english">english</a>, <a href="http://people.skolelinux.org/pere/blog/tags/fiksgatami">fiksgatami</a>, <a href="http://people.skolelinux.org/pere/blog/tags/nuug">nuug</a>.</div>
  61
  62
  63     </div>
  64
  65
  66
  67
  68     <div id="sidebar">
  69
  70
  71
  72 <h2>Archive</h2>
  73 <ul>
  74
  75 <li>2015
  76 <ul>
  77
  78 <li><a href="http://people.skolelinux.org/pere/blog/archive/2015/01/">January (7)</a></li>
  79
  80 <li><a href="http://people.skolelinux.org/pere/blog/archive/2015/02/">February (6)</a></li>
  81
  82 <li><a href="http://people.skolelinux.org/pere/blog/archive/2015/03/">March (1)</a></li>
  83
  84 <li><a href="http://people.skolelinux.org/pere/blog/archive/2015/04/">April (4)</a></li>
  85
  86 <li><a href="http://people.skolelinux.org/pere/blog/archive/2015/05/">May (3)</a></li>
  87
  88 <li><a href="http://people.skolelinux.org/pere/blog/archive/2015/06/">June (4)</a></li>
  89
  90 <li><a href="http://people.skolelinux.org/pere/blog/archive/2015/07/">July (6)</a></li>
  91
  92 <li><a href="http://people.skolelinux.org/pere/blog/archive/2015/08/">August (2)</a></li>
  93
  94 <li><a href="http://people.skolelinux.org/pere/blog/archive/2015/09/">September (1)</a></li>
  95
  96 </ul></li>
  97
  98 <li>2014
  99 <ul>
 100
 101 <li><a href="http://people.skolelinux.org/pere/blog/archive/2014/01/">January (2)</a></li>
 102
 103 <li><a href="http://people.skolelinux.org/pere/blog/archive/2014/02/">February (3)</a></li>
 104
 105 <li><a href="http://people.skolelinux.org/pere/blog/archive/2014/03/">March (8)</a></li>
 106
 107 <li><a href="http://people.skolelinux.org/pere/blog/archive/2014/04/">April (7)</a></li>
 108
 109 <li><a href="http://people.skolelinux.org/pere/blog/archive/2014/05/">May (1)</a></li>
 110
 111 <li><a href="http://people.skolelinux.org/pere/blog/archive/2014/06/">June (2)</a></li>
 112
 113 <li><a href="http://people.skolelinux.org/pere/blog/archive/2014/07/">July (2)</a></li>
 114
 115 <li><a href="http://people.skolelinux.org/pere/blog/archive/2014/08/">August (2)</a></li>
 116
 117 <li><a href="http://people.skolelinux.org/pere/blog/archive/2014/09/">September (5)</a></li>
 118
 119 <li><a href="http://people.skolelinux.org/pere/blog/archive/2014/10/">October (6)</a></li>
 120
 121 <li><a href="http://people.skolelinux.org/pere/blog/archive/2014/11/">November (3)</a></li>
 122
 123 <li><a href="http://people.skolelinux.org/pere/blog/archive/2014/12/">December (5)</a></li>
 124
 125 </ul></li>
 126
 127 <li>2013
 128 <ul>
 129
 130 <li><a href="http://people.skolelinux.org/pere/blog/archive/2013/01/">January (11)</a></li>
 131
 132 <li><a href="http://people.skolelinux.org/pere/blog/archive/2013/02/">February (9)</a></li>
 133
 134 <li><a href="http://people.skolelinux.org/pere/blog/archive/2013/03/">March (9)</a></li>
 135
 136 <li><a href="http://people.skolelinux.org/pere/blog/archive/2013/04/">April (6)</a></li>
 137
 138 <li><a href="http://people.skolelinux.org/pere/blog/archive/2013/05/">May (9)</a></li>
 139
 140 <li><a href="http://people.skolelinux.org/pere/blog/archive/2013/06/">June (10)</a></li>
 141
 142 <li><a href="http://people.skolelinux.org/pere/blog/archive/2013/07/">July (7)</a></li>
 143
 144 <li><a href="http://people.skolelinux.org/pere/blog/archive/2013/08/">August (3)</a></li>
 145
 146 <li><a href="http://people.skolelinux.org/pere/blog/archive/2013/09/">September (5)</a></li>
 147
 148 <li><a href="http://people.skolelinux.org/pere/blog/archive/2013/10/">October (7)</a></li>
 149
 150 <li><a href="http://people.skolelinux.org/pere/blog/archive/2013/11/">November (9)</a></li>
 151
 152 <li><a href="http://people.skolelinux.org/pere/blog/archive/2013/12/">December (3)</a></li>
 153
 154 </ul></li>
 155
 156 <li>2012
 157 <ul>
 158
 159 <li><a href="http://people.skolelinux.org/pere/blog/archive/2012/01/">January (7)</a></li>
 160
 161 <li><a href="http://people.skolelinux.org/pere/blog/archive/2012/02/">February (10)</a></li>
 162
 163 <li><a href="http://people.skolelinux.org/pere/blog/archive/2012/03/">March (17)</a></li>
 164
 165 <li><a href="http://people.skolelinux.org/pere/blog/archive/2012/04/">April (12)</a></li>
 166
 167 <li><a href="http://people.skolelinux.org/pere/blog/archive/2012/05/">May (12)</a></li>
 168
 169 <li><a href="http://people.skolelinux.org/pere/blog/archive/2012/06/">June (20)</a></li>
 170
 171 <li><a href="http://people.skolelinux.org/pere/blog/archive/2012/07/">July (17)</a></li>
 172
 173 <li><a href="http://people.skolelinux.org/pere/blog/archive/2012/08/">August (6)</a></li>
 174
 175 <li><a href="http://people.skolelinux.org/pere/blog/archive/2012/09/">September (9)</a></li>
 176
 177 <li><a href="http://people.skolelinux.org/pere/blog/archive/2012/10/">October (17)</a></li>
 178
 179 <li><a href="http://people.skolelinux.org/pere/blog/archive/2012/11/">November (10)</a></li>
 180
 181 <li><a href="http://people.skolelinux.org/pere/blog/archive/2012/12/">December (7)</a></li>
 182
 183 </ul></li>
 184
 185 <li>2011
 186 <ul>
 187
 188 <li><a href="http://people.skolelinux.org/pere/blog/archive/2011/01/">January (16)</a></li>
 189
 190 <li><a href="http://people.skolelinux.org/pere/blog/archive/2011/02/">February (6)</a></li>
 191
 192 <li><a href="http://people.skolelinux.org/pere/blog/archive/2011/03/">March (6)</a></li>
 193
 194 <li><a href="http://people.skolelinux.org/pere/blog/archive/2011/04/">April (7)</a></li>
 195
 196 <li><a href="http://people.skolelinux.org/pere/blog/archive/2011/05/">May (3)</a></li>
 197
 198 <li><a href="http://people.skolelinux.org/pere/blog/archive/2011/06/">June (2)</a></li>
 199
 200 <li><a href="http://people.skolelinux.org/pere/blog/archive/2011/07/">July (7)</a></li>
 201
 202 <li><a href="http://people.skolelinux.org/pere/blog/archive/2011/08/">August (6)</a></li>
 203
 204 <li><a href="http://people.skolelinux.org/pere/blog/archive/2011/09/">September (4)</a></li>
 205
 206 <li><a href="http://people.skolelinux.org/pere/blog/archive/2011/10/">October (2)</a></li>
 207
 208 <li><a href="http://people.skolelinux.org/pere/blog/archive/2011/11/">November (3)</a></li>
 209
 210 <li><a href="http://people.skolelinux.org/pere/blog/archive/2011/12/">December (1)</a></li>
 211
 212 </ul></li>
 213
 214 <li>2010
 215 <ul>
 216
 217 <li><a href="http://people.skolelinux.org/pere/blog/archive/2010/01/">January (2)</a></li>
 218
 219 <li><a href="http://people.skolelinux.org/pere/blog/archive/2010/02/">February (1)</a></li>
 220
 221 <li><a href="http://people.skolelinux.org/pere/blog/archive/2010/03/">March (3)</a></li>
 222
 223 <li><a href="http://people.skolelinux.org/pere/blog/archive/2010/04/">April (3)</a></li>
 224
 225 <li><a href="http://people.skolelinux.org/pere/blog/archive/2010/05/">May (9)</a></li>
 226
 227 <li><a href="http://people.skolelinux.org/pere/blog/archive/2010/06/">June (14)</a></li>
 228
 229 <li><a href="http://people.skolelinux.org/pere/blog/archive/2010/07/">July (12)</a></li>
 230
 231 <li><a href="http://people.skolelinux.org/pere/blog/archive/2010/08/">August (13)</a></li>
 232
 233 <li><a href="http://people.skolelinux.org/pere/blog/archive/2010/09/">September (7)</a></li>
 234
 235 <li><a href="http://people.skolelinux.org/pere/blog/archive/2010/10/">October (9)</a></li>
 236
 237 <li><a href="http://people.skolelinux.org/pere/blog/archive/2010/11/">November (13)</a></li>
 238
 239 <li><a href="http://people.skolelinux.org/pere/blog/archive/2010/12/">December (12)</a></li>
 240
 241 </ul></li>
 242
 243 <li>2009
 244 <ul>
 245
 246 <li><a href="http://people.skolelinux.org/pere/blog/archive/2009/01/">January (8)</a></li>
 247
 248 <li><a href="http://people.skolelinux.org/pere/blog/archive/2009/02/">February (8)</a></li>
 249
 250 <li><a href="http://people.skolelinux.org/pere/blog/archive/2009/03/">March (12)</a></li>
 251
 252 <li><a href="http://people.skolelinux.org/pere/blog/archive/2009/04/">April (10)</a></li>
 253
 254 <li><a href="http://people.skolelinux.org/pere/blog/archive/2009/05/">May (9)</a></li>
 255
 256 <li><a href="http://people.skolelinux.org/pere/blog/archive/2009/06/">June (3)</a></li>
 257
 258 <li><a href="http://people.skolelinux.org/pere/blog/archive/2009/07/">July (4)</a></li>
 259
 260 <li><a href="http://people.skolelinux.org/pere/blog/archive/2009/08/">August (3)</a></li>
 261
 262 <li><a href="http://people.skolelinux.org/pere/blog/archive/2009/09/">September (1)</a></li>
 263
 264 <li><a href="http://people.skolelinux.org/pere/blog/archive/2009/10/">October (2)</a></li>
 265
 266 <li><a href="http://people.skolelinux.org/pere/blog/archive/2009/11/">November (3)</a></li>
 267
 268 <li><a href="http://people.skolelinux.org/pere/blog/archive/2009/12/">December (3)</a></li>
 269
 270 </ul></li>
 271
 272 <li>2008
 273 <ul>
 274
 275 <li><a href="http://people.skolelinux.org/pere/blog/archive/2008/11/">November (5)</a></li>
 276
 277 <li><a href="http://people.skolelinux.org/pere/blog/archive/2008/12/">December (7)</a></li>
 278
 279 </ul></li>
 280
 281 </ul>
 282
 283
 284
 285 <h2>Tags</h2>
 286 <ul>
 287
 288  <li><a href="http://people.skolelinux.org/pere/blog/tags/3d-printer">3d-printer (13)</a></li>
 289
 290  <li><a href="http://people.skolelinux.org/pere/blog/tags/amiga">amiga (1)</a></li>
 291
 292  <li><a href="http://people.skolelinux.org/pere/blog/tags/aros">aros (1)</a></li>
 293
 294  <li><a href="http://people.skolelinux.org/pere/blog/tags/bankid">bankid (4)</a></li>
 295
 296  <li><a href="http://people.skolelinux.org/pere/blog/tags/bitcoin">bitcoin (8)</a></li>
 297
 298  <li><a href="http://people.skolelinux.org/pere/blog/tags/bootsystem">bootsystem (15)</a></li>
 299
 300  <li><a href="http://people.skolelinux.org/pere/blog/tags/bsa">bsa (2)</a></li>
 301
 302  <li><a href="http://people.skolelinux.org/pere/blog/tags/chrpath">chrpath (2)</a></li>
 303
 304  <li><a href="http://people.skolelinux.org/pere/blog/tags/debian">debian (111)</a></li>
 305
 306  <li><a href="http://people.skolelinux.org/pere/blog/tags/debian edu">debian edu (153)</a></li>
 307
 308  <li><a href="http://people.skolelinux.org/pere/blog/tags/digistan">digistan (10)</a></li>
 309
 310  <li><a href="http://people.skolelinux.org/pere/blog/tags/dld">dld (15)</a></li>
 311
 312  <li><a href="http://people.skolelinux.org/pere/blog/tags/docbook">docbook (17)</a></li>
 313
 314  <li><a href="http://people.skolelinux.org/pere/blog/tags/drivstoffpriser">drivstoffpriser (4)</a></li>
 315
 316  <li><a href="http://people.skolelinux.org/pere/blog/tags/english">english (287)</a></li>
 317
 318  <li><a href="http://people.skolelinux.org/pere/blog/tags/fiksgatami">fiksgatami (23)</a></li>
 319
 320  <li><a href="http://people.skolelinux.org/pere/blog/tags/fildeling">fildeling (12)</a></li>
 321
 322  <li><a href="http://people.skolelinux.org/pere/blog/tags/freeculture">freeculture (19)</a></li>
 323
 324  <li><a href="http://people.skolelinux.org/pere/blog/tags/freedombox">freedombox (9)</a></li>
 325
 326  <li><a href="http://people.skolelinux.org/pere/blog/tags/frikanalen">frikanalen (16)</a></li>
 327
 328  <li><a href="http://people.skolelinux.org/pere/blog/tags/h264">h264 (20)</a></li>
 329
 330  <li><a href="http://people.skolelinux.org/pere/blog/tags/intervju">intervju (42)</a></li>
 331
 332  <li><a href="http://people.skolelinux.org/pere/blog/tags/isenkram">isenkram (10)</a></li>
 333
 334  <li><a href="http://people.skolelinux.org/pere/blog/tags/kart">kart (19)</a></li>
 335
 336  <li><a href="http://people.skolelinux.org/pere/blog/tags/ldap">ldap (9)</a></li>
 337
 338  <li><a href="http://people.skolelinux.org/pere/blog/tags/lenker">lenker (8)</a></li>
 339
 340  <li><a href="http://people.skolelinux.org/pere/blog/tags/lsdvd">lsdvd (2)</a></li>
 341
 342  <li><a href="http://people.skolelinux.org/pere/blog/tags/ltsp">ltsp (1)</a></li>
 343
 344  <li><a href="http://people.skolelinux.org/pere/blog/tags/mesh network">mesh network (8)</a></li>
 345
 346  <li><a href="http://people.skolelinux.org/pere/blog/tags/multimedia">multimedia (36)</a></li>
 347
 348  <li><a href="http://people.skolelinux.org/pere/blog/tags/norsk">norsk (264)</a></li>
 349
 350  <li><a href="http://people.skolelinux.org/pere/blog/tags/nuug">nuug (177)</a></li>
 351
 352  <li><a href="http://people.skolelinux.org/pere/blog/tags/offentlig innsyn">offentlig innsyn (19)</a></li>
 353
 354  <li><a href="http://people.skolelinux.org/pere/blog/tags/open311">open311 (2)</a></li>
 355
 356  <li><a href="http://people.skolelinux.org/pere/blog/tags/opphavsrett">opphavsrett (53)</a></li>
 357
 358  <li><a href="http://people.skolelinux.org/pere/blog/tags/personvern">personvern (86)</a></li>
 359
 360  <li><a href="http://people.skolelinux.org/pere/blog/tags/raid">raid (1)</a></li>
 361
 362  <li><a href="http://people.skolelinux.org/pere/blog/tags/reactos">reactos (1)</a></li>
 363
 364  <li><a href="http://people.skolelinux.org/pere/blog/tags/reprap">reprap (11)</a></li>
 365
 366  <li><a href="http://people.skolelinux.org/pere/blog/tags/rfid">rfid (3)</a></li>
 367
 368  <li><a href="http://people.skolelinux.org/pere/blog/tags/robot">robot (9)</a></li>
 369
 370  <li><a href="http://people.skolelinux.org/pere/blog/tags/rss">rss (1)</a></li>
 371
 372  <li><a href="http://people.skolelinux.org/pere/blog/tags/ruter">ruter (4)</a></li>
 373
 374  <li><a href="http://people.skolelinux.org/pere/blog/tags/scraperwiki">scraperwiki (2)</a></li>
 375
 376  <li><a href="http://people.skolelinux.org/pere/blog/tags/sikkerhet">sikkerhet (41)</a></li>
 377
 378  <li><a href="http://people.skolelinux.org/pere/blog/tags/sitesummary">sitesummary (4)</a></li>
 379
 380  <li><a href="http://people.skolelinux.org/pere/blog/tags/skepsis">skepsis (4)</a></li>
 381
 382  <li><a href="http://people.skolelinux.org/pere/blog/tags/standard">standard (48)</a></li>
 383
 384  <li><a href="http://people.skolelinux.org/pere/blog/tags/stavekontroll">stavekontroll (3)</a></li>
 385
 386  <li><a href="http://people.skolelinux.org/pere/blog/tags/stortinget">stortinget (9)</a></li>
 387
 388  <li><a href="http://people.skolelinux.org/pere/blog/tags/surveillance">surveillance (33)</a></li>
 389
 390  <li><a href="http://people.skolelinux.org/pere/blog/tags/sysadmin">sysadmin (2)</a></li>
 391
 392  <li><a href="http://people.skolelinux.org/pere/blog/tags/usenix">usenix (2)</a></li>
 393
 394  <li><a href="http://people.skolelinux.org/pere/blog/tags/valg">valg (8)</a></li>
 395
 396  <li><a href="http://people.skolelinux.org/pere/blog/tags/video">video (54)</a></li>
 397
 398  <li><a href="http://people.skolelinux.org/pere/blog/tags/vitenskap">vitenskap (4)</a></li>
 399
 400  <li><a href="http://people.skolelinux.org/pere/blog/tags/web">web (37)</a></li>
 401
 402 </ul>
 403
 404
 405     </div>
 406     <p style="text-align: right">
 407  Created by <a href="http://steve.org.uk/Software/chronicle">Chronicle v4.6</a>
 408 </p>
 409
 410   </body>
 411 </html>