blog/Can_Zimbra_be_told_to_send_autoreplies_to_the_From__address_.html

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   6     <title>Petter Reinholdtsen: Can Zimbra be told to send autoreplies to the From: address?</title>
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  14  <h1>
  15      <a href="http://people.skolelinux.org/pere/blog/">Petter Reinholdtsen</a>
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  19 </div>
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  22     <div class="entry">
  23       <div class="title">Can Zimbra be told to send autoreplies to the From: address?</div>
  24       <div class="date"> 3rd July 2012</div>
  25       <div class="body"><p>In the NUUG <a href="http://www.fiksgatami.no/">FiksGataMi</a>
  26 project (Norwegian version of
  27 <a href="http://www.fixmystreet.com/">FixMyStreet</a> from
  28 <a href="http://www.mysociety.org/">mySociety</a>), we have discovered
  29 a problem with the municipalities using
  30 <a href="http://www.zimbra.com/">Zimbra</a>.  When FiksGataMi send a
  31 problem report to the government, the email From: address is set to
  32 the address of the person reporting the problem, while envelope sender
  33 is set to the FiksGataMi contact address.  The intention is to make
  34 sure the municipality send any replies to the person reporting the
  35 problem, while any email delivery problems are sent to us in NUUG.
  36 This work well in most cases, but not for Karmøy municipality using
  37 Zimbra.  Karmøy is using the vacation message function in Zimbra to
  38 send an automatic reply to report that the message has been received,
  39 and this message is sent to the envelope sender and not the address in
  40 the From: header.</p>
  41
  42 <p>This causes the automatic message from Karmøy to go to NUUGs
  43 request-tracker instance instead of to the person reporting the
  44 problem.  We can not really change the envelope sender address, as
  45 this would make it impossible for us to discover when there are
  46 problems with the MTAs receiving problem reports.  We have been in
  47 contact with the people at Karmøy municipality, and they are willing
  48 to adjust Zimbra if something can be changed there to get a better
  49 behaviour.</p>
  50
  51 <p>The default behaviour of Zimbra is as far as I can tell according
  52 to the specification in RFC 3834, which recommend that vacation
  53 messages are sent to the envelope sender and not to the From: address.
  54 But I wonder if it is possible to adjust or configure Zimbra to behave
  55 differently.  Anyone know?  Please let us know at
  56 <a href="http://lists.nuug.no/mailman/listinfo/fiksgatami">fiksgatami
  57 (at) nuug.no</a>.</p>
  58 </div>
  59
  60       <div class="tags">Tags: <a href="http://people.skolelinux.org/pere/blog/tags/english">english</a>, <a href="http://people.skolelinux.org/pere/blog/tags/fiksgatami">fiksgatami</a>, <a href="http://people.skolelinux.org/pere/blog/tags/nuug">nuug</a>.</div>
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