blog/Can_Zimbra_be_told_to_send_autoreplies_to_the_From__address_.html

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   6     <title>Petter Reinholdtsen: Can Zimbra be told to send autoreplies to the From: address?</title>
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  12  <h1>
  13      <a href="http://people.skolelinux.org/pere/blog/">Petter Reinholdtsen</a>
  14
  15  </h1>
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  20     <div class="entry">
  21       <div class="title">Can Zimbra be told to send autoreplies to the From: address?</div>
  22       <div class="date"> 3rd July 2012</div>
  23       <div class="body"><p>In the NUUG <a href="http://www.fiksgatami.no/">FiksGataMi</a>
  24 project (Norwegian version of
  25 <a href="http://www.fixmystreet.com/">FixMyStreet</a> from
  26 <a href="http://www.mysociety.org/">mySociety</a>), we have discovered
  27 a problem with the municipalities using
  28 <a href="http://www.zimbra.com/">Zimbra</a>.  When FiksGataMi send a
  29 problem report to the government, the email From: address is set to
  30 the address of the person reporting the problem, while envelope sender
  31 is set to the FiksGataMi contact address.  The intention is to make
  32 sure the municipality send any replies to the person reporting the
  33 problem, while any email delivery problems are sent to us in NUUG.
  34 This work well in most cases, but not for Karmøy municipality using
  35 Zimbra.  Karmøy is using the vacation message function in Zimbra to
  36 send an automatic reply to report that the message has been received,
  37 and this message is sent to the envelope sender and not the address in
  38 the From: header.</p>
  39
  40 <p>This causes the automatic message from Karmøy to go to NUUGs
  41 request-tracker instance instead of to the person reporting the
  42 problem.  We can not really change the envelope sender address, as
  43 this would make it impossible for us to discover when there are
  44 problems with the MTAs receiving problem reports.  We have been in
  45 contact with the people at Karmøy municipality, and they are willing
  46 to adjust Zimbra if something can be changed there to get a better
  47 behaviour.</p>
  48
  49 <p>The default behaviour of Zimbra is as far as I can tell according
  50 to the specification in RFC 3834, which recommend that vacation
  51 messages are sent to the envelope sender and not to the From: address.
  52 But I wonder if it is possible to adjust or configure Zimbra to behave
  53 differently.  Anyone know?  Please let us know at
  54 <a href="http://lists.nuug.no/mailman/listinfo/fiksgatami">fiksgatami
  55 (at) nuug.no</a>.</p>
  56 </div>
  57
  58       <div class="tags">Tags: <a href="http://people.skolelinux.org/pere/blog/tags/english">english</a>, <a href="http://people.skolelinux.org/pere/blog/tags/fiksgatami">fiksgatami</a>, <a href="http://people.skolelinux.org/pere/blog/tags/nuug">nuug</a>.</div>
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