blog/Initial_notes_on_adding_Open311_server_API_on_FixMyStreet.html

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   6     <title>Petter Reinholdtsen: Initial notes on adding Open311 server API on FixMyStreet</title>
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  14  <h1>
  15      <a href="http://people.skolelinux.org/pere/blog/">Petter Reinholdtsen</a>
  16
  17  </h1>
  18
  19 </div>
  20
  21
  22     <div class="entry">
  23       <div class="title">Initial notes on adding Open311 server API on FixMyStreet</div>
  24       <div class="date">29th April 2011</div>
  25       <div class="body"><p>The last few days I have spent some time trying to add support for
  26 the <a href="http://www.open311.org/">Open311 API</a> in the
  27 <a href="http://www.fiksgatami.no/">Norwegian FixMyStreet service</a>.
  28 Earlier I believed Open311 would be a useful API to use to submit
  29 reports to the municipalities, but when I noticed that the
  30 <a href="http://fixmystreet.org.nz/">New Zealand version</a> of
  31 FixMyStreet had implemented Open311 on the server side, it occurred to
  32 me that this was a nice way to allow the public, press and
  33 municipalities to do data mining directly in the FixMyStreet service.
  34 Thus I went to work implementing the Open311 specification for
  35 FixMyStreet.  The implementation is not yet ready, but I am starting
  36 to get a draft limping along.  In the process, I have discovered a few
  37 issues with the Open311 specification.</p>
  38
  39 <p>One obvious missing feature is the lack of natural language
  40 handling in the specification.  The specification seem to assume all
  41 reports will be written in English, and do not provide a way for the
  42 receiving end to specify which languages are understood there.  To be
  43 able to use the same client and submit to several Open311 receivers,
  44 it would be useful to know which language to use when writing reports.
  45 I believe the specification should be extended to allow the receivers
  46 of problem reports to specify which language they accept, and the
  47 submitter to specify which language the report is written in.
  48 Language of a text can also be automatically guessed using statistical
  49 methods, but for multi-lingual persons like myself, it is useful to
  50 know which language to use when writing a problem report.  I suspect
  51 some lang=nb,nn kind of attribute would solve it.</p>
  52
  53 <p>A key part of the Open311 API is the list of services provided,
  54 which is similar to the categories used by FixMyStreet.  One issue I
  55 run into is the need to specify both name and unique identifier for
  56 each category.  The specification do not state that the identifier
  57 should be numeric, but all example implementations have used numbers
  58 here.  In FixMyStreet, there is no number associated with each
  59 category.  As the specification do not forbid it, I will use the name
  60 as the unique identifier for now and see how open311 clients handle
  61 it.</p>
  62
  63 <p>The report format in open311 and the report format in FixMyStreet
  64 differ in a key part.  FixMyStreet have a title and a description,
  65 while Open311 only have a description and lack the title.  I'm not
  66 quite sure how to best handle this yet.  When asking for a FixMyStreet
  67 report in Open311 format, I just merge title an description into the
  68 open311 description, but this is not going to work if the open311 API
  69 should be used for submitting new reports to FixMyStreet.</p>
  70
  71 <p>The search feature in Open311 is missing a way to ask for problems
  72 near a geographic location.  I believe this is important if one is to
  73 use Open311 as the query language for mobile units.  The specification
  74 should be extended to handle this, probably using some new lat=, lon=
  75 and range= options.</p>
  76
  77 <p>The final challenge I see is that the FixMyStreet code handle
  78 several administrations in one interface, while the Open311 API seem
  79 to assume only one administration.  For FixMyStreet, this mean a
  80 report can be sent to several administrations, and the categories
  81 available depend on the location of the problem.  Not quite sure how
  82 to best handle this.  I've noticed
  83 <a href="http://seeclickfix.com/open311/">SeeClickFix</a> added
  84 latitude and longitude options to the services request, but it do not
  85 solve the problem of what to return when no location is specified.
  86 Will have to investigate this a bit more.</p>
  87
  88 <p>My distaste for web forums have kept me from bringing these issues
  89 up with the open311 developer group.  I really wish they had a email
  90 list available via <a href="http://www.gmane.org/">Gmane</a> to use for
  91 discussions instead of only
  92 <a href="http://lists.open311.org/groups/discuss">a forum<a/>.  Oh,
  93 well.  That will probably resolve itself, one way or another.  I've
  94 also tried visiting the IRC channel #open311 on FreeNode, but no-one
  95 seem to reply to my questions there.  This make me wonder if I just
  96 fail to understand how the open311 community work.  It sure do not
  97 work like the free software project communities I am used to.</p>
  98 </div>
  99
 100       <div class="tags">Tags: <a href="http://people.skolelinux.org/pere/blog/tags/english">english</a>, <a href="http://people.skolelinux.org/pere/blog/tags/fiksgatami">fiksgatami</a>, <a href="http://people.skolelinux.org/pere/blog/tags/open311">open311</a>.</div>
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 461  <li><a href="http://people.skolelinux.org/pere/blog/tags/stortinget">stortinget (10)</a></li>
 462
 463  <li><a href="http://people.skolelinux.org/pere/blog/tags/surveillance">surveillance (43)</a></li>
 464
 465  <li><a href="http://people.skolelinux.org/pere/blog/tags/sysadmin">sysadmin (2)</a></li>
 466
 467  <li><a href="http://people.skolelinux.org/pere/blog/tags/usenix">usenix (2)</a></li>
 468
 469  <li><a href="http://people.skolelinux.org/pere/blog/tags/valg">valg (8)</a></li>
 470
 471  <li><a href="http://people.skolelinux.org/pere/blog/tags/video">video (59)</a></li>
 472
 473  <li><a href="http://people.skolelinux.org/pere/blog/tags/vitenskap">vitenskap (4)</a></li>
 474
 475  <li><a href="http://people.skolelinux.org/pere/blog/tags/web">web (38)</a></li>
 476
 477 </ul>
 478
 479
 480     </div>
 481     <p style="text-align: right">
 482  Created by <a href="http://steve.org.uk/Software/chronicle">Chronicle v4.6</a>
 483 </p>
 484
 485   </body>
 486 </html>