blog/Can_Zimbra_be_told_to_send_autoreplies_to_the_From__address_.html

   1 <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN"
   2           "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
   3 <html xmlns="http://www.w3.org/1999/xhtml" dir="ltr">
   4   <head>
   5     <meta http-equiv="Content-Type" content="text/html;charset=utf-8" />
   6     <title>Petter Reinholdtsen: Can Zimbra be told to send autoreplies to the From: address?</title>
   7     <link rel="stylesheet" type="text/css" media="screen" href="http://people.skolelinux.org/pere/blog/style.css" />
   8     <link rel="stylesheet" type="text/css" media="screen" href="http://people.skolelinux.org/pere/blog/vim.css" />
   9   </head>
  10   <body>
  11     <div class="title">
  12  <h1>
  13      <a href="http://people.skolelinux.org/pere/blog/">Petter Reinholdtsen</a>
  14
  15  </h1>
  16
  17 </div>
  18
  19
  20     <div class="entry">
  21       <div class="title">Can Zimbra be told to send autoreplies to the From: address?</div>
  22       <div class="date"> 3rd July 2012</div>
  23       <div class="body"><p>In the NUUG <a href="http://www.fiksgatami.no/">FiksGataMi</a>
  24 project (Norwegian version of
  25 <a href="http://www.fixmystreet.com/">FixMyStreet</a> from
  26 <a href="http://www.mysociety.org/">mySociety</a>), we have discovered
  27 a problem with the municipalities using
  28 <a href="http://www.zimbra.com/">Zimbra</a>.  When FiksGataMi send a
  29 problem report to the government, the email From: address is set to
  30 the address of the person reporting the problem, while envelope sender
  31 is set to the FiksGataMi contact address.  The intention is to make
  32 sure the municipality send any replies to the person reporting the
  33 problem, while any email delivery problems are sent to us in NUUG.
  34 This work well in most cases, but not for Karmøy municipality using
  35 Zimbra.  Karmøy is using the vacation message function in Zimbra to
  36 send an automatic reply to report that the message has been received,
  37 and this message is sent to the envelope sender and not the address in
  38 the From: header.</p>
  39
  40 <p>This causes the automatic message from Karmøy to go to NUUGs
  41 request-tracker instance instead of to the person reporting the
  42 problem.  We can not really change the envelope sender address, as
  43 this would make it impossible for us to discover when there are
  44 problems with the MTAs receiving problem reports.  We have been in
  45 contact with the people at Karmøy municipality, and they are willing
  46 to adjust Zimbra if something can be changed there to get a better
  47 behaviour.</p>
  48
  49 <p>The default behaviour of Zimbra is as far as I can tell according
  50 to the specification in RFC 3834, which recommend that vacation
  51 messages are sent to the envelope sender and not to the From: address.
  52 But I wonder if it is possible to adjust or configure Zimbra to behave
  53 differently.  Anyone know?  Please let us know at fiksgatami (at)
  54 nuug.no.</p>
  55 </div>
  56
  57       <div class="tags">Tags: <a href="http://people.skolelinux.org/pere/blog/tags/english">english</a>, <a href="http://people.skolelinux.org/pere/blog/tags/fiksgatami">fiksgatami</a>, <a href="http://people.skolelinux.org/pere/blog/tags/nuug">nuug</a>.</div>
  58
  59
  60     </div>
  61
  62
  63
  64
  65     <div id="sidebar">
  66
  67
  68
  69 <h2>Archive</h2>
  70 <ul>
  71
  72 <li>2012
  73 <ul>
  74
  75 <li><a href="http://people.skolelinux.org/pere/blog/archive/2012/01/">January (7)</a></li>
  76
  77 <li><a href="http://people.skolelinux.org/pere/blog/archive/2012/02/">February (10)</a></li>
  78
  79 <li><a href="http://people.skolelinux.org/pere/blog/archive/2012/03/">March (17)</a></li>
  80
  81 <li><a href="http://people.skolelinux.org/pere/blog/archive/2012/04/">April (12)</a></li>
  82
  83 <li><a href="http://people.skolelinux.org/pere/blog/archive/2012/05/">May (12)</a></li>
  84
  85 <li><a href="http://people.skolelinux.org/pere/blog/archive/2012/06/">June (20)</a></li>
  86
  87 <li><a href="http://people.skolelinux.org/pere/blog/archive/2012/07/">July (4)</a></li>
  88
  89 </ul></li>
  90
  91 <li>2011
  92 <ul>
  93
  94 <li><a href="http://people.skolelinux.org/pere/blog/archive/2011/01/">January (16)</a></li>
  95
  96 <li><a href="http://people.skolelinux.org/pere/blog/archive/2011/02/">February (6)</a></li>
  97
  98 <li><a href="http://people.skolelinux.org/pere/blog/archive/2011/03/">March (6)</a></li>
  99
 100 <li><a href="http://people.skolelinux.org/pere/blog/archive/2011/04/">April (7)</a></li>
 101
 102 <li><a href="http://people.skolelinux.org/pere/blog/archive/2011/05/">May (3)</a></li>
 103
 104 <li><a href="http://people.skolelinux.org/pere/blog/archive/2011/06/">June (2)</a></li>
 105
 106 <li><a href="http://people.skolelinux.org/pere/blog/archive/2011/07/">July (7)</a></li>
 107
 108 <li><a href="http://people.skolelinux.org/pere/blog/archive/2011/08/">August (6)</a></li>
 109
 110 <li><a href="http://people.skolelinux.org/pere/blog/archive/2011/09/">September (4)</a></li>
 111
 112 <li><a href="http://people.skolelinux.org/pere/blog/archive/2011/10/">October (2)</a></li>
 113
 114 <li><a href="http://people.skolelinux.org/pere/blog/archive/2011/11/">November (3)</a></li>
 115
 116 <li><a href="http://people.skolelinux.org/pere/blog/archive/2011/12/">December (1)</a></li>
 117
 118 </ul></li>
 119
 120 <li>2010
 121 <ul>
 122
 123 <li><a href="http://people.skolelinux.org/pere/blog/archive/2010/01/">January (2)</a></li>
 124
 125 <li><a href="http://people.skolelinux.org/pere/blog/archive/2010/02/">February (1)</a></li>
 126
 127 <li><a href="http://people.skolelinux.org/pere/blog/archive/2010/03/">March (3)</a></li>
 128
 129 <li><a href="http://people.skolelinux.org/pere/blog/archive/2010/04/">April (3)</a></li>
 130
 131 <li><a href="http://people.skolelinux.org/pere/blog/archive/2010/05/">May (9)</a></li>
 132
 133 <li><a href="http://people.skolelinux.org/pere/blog/archive/2010/06/">June (14)</a></li>
 134
 135 <li><a href="http://people.skolelinux.org/pere/blog/archive/2010/07/">July (12)</a></li>
 136
 137 <li><a href="http://people.skolelinux.org/pere/blog/archive/2010/08/">August (13)</a></li>
 138
 139 <li><a href="http://people.skolelinux.org/pere/blog/archive/2010/09/">September (7)</a></li>
 140
 141 <li><a href="http://people.skolelinux.org/pere/blog/archive/2010/10/">October (9)</a></li>
 142
 143 <li><a href="http://people.skolelinux.org/pere/blog/archive/2010/11/">November (13)</a></li>
 144
 145 <li><a href="http://people.skolelinux.org/pere/blog/archive/2010/12/">December (12)</a></li>
 146
 147 </ul></li>
 148
 149 <li>2009
 150 <ul>
 151
 152 <li><a href="http://people.skolelinux.org/pere/blog/archive/2009/01/">January (8)</a></li>
 153
 154 <li><a href="http://people.skolelinux.org/pere/blog/archive/2009/02/">February (8)</a></li>
 155
 156 <li><a href="http://people.skolelinux.org/pere/blog/archive/2009/03/">March (12)</a></li>
 157
 158 <li><a href="http://people.skolelinux.org/pere/blog/archive/2009/04/">April (10)</a></li>
 159
 160 <li><a href="http://people.skolelinux.org/pere/blog/archive/2009/05/">May (9)</a></li>
 161
 162 <li><a href="http://people.skolelinux.org/pere/blog/archive/2009/06/">June (3)</a></li>
 163
 164 <li><a href="http://people.skolelinux.org/pere/blog/archive/2009/07/">July (4)</a></li>
 165
 166 <li><a href="http://people.skolelinux.org/pere/blog/archive/2009/08/">August (3)</a></li>
 167
 168 <li><a href="http://people.skolelinux.org/pere/blog/archive/2009/09/">September (1)</a></li>
 169
 170 <li><a href="http://people.skolelinux.org/pere/blog/archive/2009/10/">October (2)</a></li>
 171
 172 <li><a href="http://people.skolelinux.org/pere/blog/archive/2009/11/">November (3)</a></li>
 173
 174 <li><a href="http://people.skolelinux.org/pere/blog/archive/2009/12/">December (3)</a></li>
 175
 176 </ul></li>
 177
 178 <li>2008
 179 <ul>
 180
 181 <li><a href="http://people.skolelinux.org/pere/blog/archive/2008/11/">November (5)</a></li>
 182
 183 <li><a href="http://people.skolelinux.org/pere/blog/archive/2008/12/">December (7)</a></li>
 184
 185 </ul></li>
 186
 187 </ul>
 188
 189
 190
 191 <h2>Tags</h2>
 192 <ul>
 193
 194  <li><a href="http://people.skolelinux.org/pere/blog/tags/3d-printer">3d-printer (13)</a></li>
 195
 196  <li><a href="http://people.skolelinux.org/pere/blog/tags/amiga">amiga (1)</a></li>
 197
 198  <li><a href="http://people.skolelinux.org/pere/blog/tags/aros">aros (1)</a></li>
 199
 200  <li><a href="http://people.skolelinux.org/pere/blog/tags/bitcoin">bitcoin (2)</a></li>
 201
 202  <li><a href="http://people.skolelinux.org/pere/blog/tags/bootsystem">bootsystem (12)</a></li>
 203
 204  <li><a href="http://people.skolelinux.org/pere/blog/tags/bsa">bsa (2)</a></li>
 205
 206  <li><a href="http://people.skolelinux.org/pere/blog/tags/debian">debian (55)</a></li>
 207
 208  <li><a href="http://people.skolelinux.org/pere/blog/tags/debian edu">debian edu (106)</a></li>
 209
 210  <li><a href="http://people.skolelinux.org/pere/blog/tags/digistan">digistan (9)</a></li>
 211
 212  <li><a href="http://people.skolelinux.org/pere/blog/tags/drivstoffpriser">drivstoffpriser (4)</a></li>
 213
 214  <li><a href="http://people.skolelinux.org/pere/blog/tags/english">english (138)</a></li>
 215
 216  <li><a href="http://people.skolelinux.org/pere/blog/tags/fiksgatami">fiksgatami (17)</a></li>
 217
 218  <li><a href="http://people.skolelinux.org/pere/blog/tags/fildeling">fildeling (12)</a></li>
 219
 220  <li><a href="http://people.skolelinux.org/pere/blog/tags/frikanalen">frikanalen (5)</a></li>
 221
 222  <li><a href="http://people.skolelinux.org/pere/blog/tags/intervju">intervju (29)</a></li>
 223
 224  <li><a href="http://people.skolelinux.org/pere/blog/tags/kart">kart (16)</a></li>
 225
 226  <li><a href="http://people.skolelinux.org/pere/blog/tags/ldap">ldap (8)</a></li>
 227
 228  <li><a href="http://people.skolelinux.org/pere/blog/tags/lenker">lenker (4)</a></li>
 229
 230  <li><a href="http://people.skolelinux.org/pere/blog/tags/ltsp">ltsp (1)</a></li>
 231
 232  <li><a href="http://people.skolelinux.org/pere/blog/tags/multimedia">multimedia (21)</a></li>
 233
 234  <li><a href="http://people.skolelinux.org/pere/blog/tags/norsk">norsk (183)</a></li>
 235
 236  <li><a href="http://people.skolelinux.org/pere/blog/tags/nuug">nuug (135)</a></li>
 237
 238  <li><a href="http://people.skolelinux.org/pere/blog/tags/offentlig innsyn">offentlig innsyn (3)</a></li>
 239
 240  <li><a href="http://people.skolelinux.org/pere/blog/tags/open311">open311 (2)</a></li>
 241
 242  <li><a href="http://people.skolelinux.org/pere/blog/tags/opphavsrett">opphavsrett (30)</a></li>
 243
 244  <li><a href="http://people.skolelinux.org/pere/blog/tags/personvern">personvern (48)</a></li>
 245
 246  <li><a href="http://people.skolelinux.org/pere/blog/tags/raid">raid (1)</a></li>
 247
 248  <li><a href="http://people.skolelinux.org/pere/blog/tags/reprap">reprap (11)</a></li>
 249
 250  <li><a href="http://people.skolelinux.org/pere/blog/tags/rfid">rfid (2)</a></li>
 251
 252  <li><a href="http://people.skolelinux.org/pere/blog/tags/robot">robot (4)</a></li>
 253
 254  <li><a href="http://people.skolelinux.org/pere/blog/tags/rss">rss (1)</a></li>
 255
 256  <li><a href="http://people.skolelinux.org/pere/blog/tags/ruter">ruter (4)</a></li>
 257
 258  <li><a href="http://people.skolelinux.org/pere/blog/tags/scraperwiki">scraperwiki (2)</a></li>
 259
 260  <li><a href="http://people.skolelinux.org/pere/blog/tags/sikkerhet">sikkerhet (23)</a></li>
 261
 262  <li><a href="http://people.skolelinux.org/pere/blog/tags/sitesummary">sitesummary (4)</a></li>
 263
 264  <li><a href="http://people.skolelinux.org/pere/blog/tags/skepsis">skepsis (1)</a></li>
 265
 266  <li><a href="http://people.skolelinux.org/pere/blog/tags/standard">standard (34)</a></li>
 267
 268  <li><a href="http://people.skolelinux.org/pere/blog/tags/stavekontroll">stavekontroll (1)</a></li>
 269
 270  <li><a href="http://people.skolelinux.org/pere/blog/tags/stortinget">stortinget (4)</a></li>
 271
 272  <li><a href="http://people.skolelinux.org/pere/blog/tags/surveillance">surveillance (10)</a></li>
 273
 274  <li><a href="http://people.skolelinux.org/pere/blog/tags/valg">valg (6)</a></li>
 275
 276  <li><a href="http://people.skolelinux.org/pere/blog/tags/video">video (30)</a></li>
 277
 278  <li><a href="http://people.skolelinux.org/pere/blog/tags/vitenskap">vitenskap (1)</a></li>
 279
 280  <li><a href="http://people.skolelinux.org/pere/blog/tags/web">web (24)</a></li>
 281
 282 </ul>
 283
 284
 285     </div>
 286     <p style="text-align: right">
 287  Created by <a href="http://steve.org.uk/Software/chronicle">Chronicle v4.4</a>
 288 </p>
 289
 290   </body>
 291 </html>