article by <a href="http://www.skendric.com/">Stuart Kendrick</a> from
Fred Hutchinson Cancer Research Center titled
"<a href="https://www.usenix.org/publications/login/october-2012-volume-37-number-5/what-takes-us-down">What
-Takes Us Down</a>" (also
+Takes Us Down</a>" (longer version also
<a href="http://www.skendric.com/problem/incident-analysis/2012-06-30/What-Takes-Us-Down.pdf">available
from his own site</a>), where he report what he found when he
processed the outage reports (both planned and unplanned) from the