+<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN"
+ "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
+<html>
+ <head>
+ <title>Petter Reinholdtsen: Checking server hardware support status for Dell, HP and IBM servers</title>
+ <link rel="stylesheet" type="text/css" media="screen" href="style.css">
+ </head>
+ <body>
+
+ <div class="title">
+ <h1>
+ <a href="">Petter Reinholdtsen</a>
+
+ </h1>
+
+ </div>
+
+
+ <div class="entry">
+ <div class="title">Checking server hardware support status for Dell, HP and IBM servers</div>
+ <div class="date">2009-02-28 23:50</div>
+ <div class="body">
+<p>At work, we have a few hundred Linux servers, and with that amount
+of hardware it is important to keep track of when the hardware support
+contract expire for each server. We have a machine (and service)
+register, which until recently did not contain much useful besides the
+machine room location and contact information for the system owner for
+each machine. To make it easier for us to track support contract
+status, I've recently spent time on extending the machine register to
+include information about when the support contract expire, and to tag
+machines with expired contracts to make it easy to get a list of such
+machines. I extended a perl script already being used to import
+information about machines into the register, to also do some screen
+scraping off the sites of Dell, HP and IBM (our majority of machines
+are from these vendors), and automatically check the support status
+for the relevant machines. This make the support status information
+easily available and I hope it will make it easier for the computer
+owner to know when to get new hardware or renew the support contract.
+The result of this work documented that 27% of the machines in the
+registry is without a support contract, and made it very easy to find
+them. 27% might seem like a lot, but I see it more as the case of us
+using machines a bit longer than the 3 years a normal support contract
+last, to have test machines and a platform for less important
+services. After all, the machines without a contract are working fine
+at the moment and the lack of contract is only a problem if any of
+them break down. When that happen, we can either fix it using spare
+parts from other machines or move the service to another old
+machine.</p>
+
+<p>I believe the code for screen scraping the Dell site was originally
+written by Trond Hasle Amundsen, and later adjusted by me and Morten
+Werner Forsbring. The HP scraping was written by me after reading a
+nice article in ;login: about how to use WWW::Mechanize, and the IBM
+scraping was written by me based on the Dell code. I know the HTML
+parsing could be done using nice libraries, but did not want to
+introduce more dependencies. This is the current incarnation:</p>
+
+<p><pre>
+use LWP::Simple;
+use POSIX;
+use WWW::Mechanize;
+use Date::Parse;
+[...]
+sub get_support_info {
+ my ($machine, $model, $serial, $productnumber) = @_;
+ my $str;
+
+ if ( $model =~ m/^Dell / ) {
+ # fetch website from Dell support
+ my $url = "http://support.euro.dell.com/support/topics/topic.aspx/emea/shared/support/my_systems_info/no/details?c=no&cs=nodhs1&l=no&s=dhs&ServiceTag=$serial";
+ my $webpage = get($url);
+ return undef unless ($webpage);
+
+ my $daysleft = -1;
+ my @lines = split(/\n/, $webpage);
+ foreach my $line (@lines) {
+ next unless ($line =~ m/Beskrivelse/);
+ $line =~ s/<[^>]+?>/;/gm;
+ $line =~ m%;(\d{2})/(\d{2})/(\d{4});+(\d{2})/(\d{2})/(\d{4});%g;
+ my $start = "$3-$1-$2";
+ my $end = "$6-$4-$5";
+ $str = "$start -> $end";
+ my $today = POSIX::strftime("%Y-%m-%d", localtime(time));
+ tag_machine_unsupported($machine)
+ if ($end lt $today);
+ }
+ } elsif ( $model =~ m/^HP / ) {
+ my $mech = WWW::Mechanize->new();
+ my $url =
+ 'http://www1.itrc.hp.com/service/ewarranty/warrantyInput.do';
+ $mech->get($url);
+ my $fields = {
+ 'BODServiceID' => 'NA',
+ 'RegisteredPurchaseDate' => '',
+ 'country' => 'NO',
+ 'productNumber' => $productnumber,
+ 'serialNumber1' => $serial,
+ };
+ $mech->submit_form( form_number => 2,
+ fields => $fields );
+ # Next step is screen scraping
+ my $content = $mech->content();
+
+ $content =~ s/<[^>]+?>/;/gm;
+ $content =~ s/\s+/ /gm;
+ $content =~ s/;\s*;/;;/gm;
+ $content =~ s/;[\s;]+/;/gm;
+
+ my $today = POSIX::strftime("%Y-%m-%d", localtime(time));
+
+ while ($content =~ m/;Warranty Type;/) {
+ my ($type, $status, $startstr, $stopstr) = $content =~
+ m/;Warranty Type;([^;]+);.+?;Status;(\w+);Start Date;([^;]+);End Date;([^;]+);/;
+ $content =~ s/^.+?;Warranty Type;//;
+ my $start = POSIX::strftime("%Y-%m-%d",
+ localtime(str2time($startstr)));
+ my $end = POSIX::strftime("%Y-%m-%d",
+ localtime(str2time($stopstr)));
+
+ $str .= "$type ($status) $start -> $end ";
+
+ tag_machine_unsupported($machine)
+ if ($end lt $today);
+ }
+ } elsif ( $model =~ m/^IBM / ) {
+ my ($producttype) = $model =~ m/.*-\[(.{4}).+\]-/;
+ if ($producttype && $serial) {
+ my $content =
+ get("http://www-947.ibm.com/systems/support/supportsite.wss/warranty?action=warranty&brandind=5000008&Submit=Submit&type=$producttype&serial=$serial");
+ if ($content) {
+ $content =~ s/<[^>]+?>/;/gm;
+ $content =~ s/\s+/ /gm;
+ $content =~ s/;\s*;/;;/gm;
+ $content =~ s/;[\s;]+/;/gm;
+
+ $content =~ s/^.+?;Warranty status;//;
+ my ($status, $end) = $content =~ m/;Warranty status;([^;]+)\s*;Expiration date;(\S+) ;/;
+
+ $str .= "($status) -> $end ";
+
+ my $today = POSIX::strftime("%Y-%m-%d", localtime(time));
+ tag_machine_unsupported($machine)
+ if ($end lt $today);
+ }
+ }
+ }
+ return $str;
+}
+</pre></p>
+
+<p>Here are some examples on how to use the function, using fake
+serial numbers. The information passed in as arguments are fetched
+from dmidecode.</p>
+
+<p><pre>
+print get_support_info("hp.host", "HP ProLiant BL460c G1", "1234567890"
+ "447707-B21");
+print get_support_info("dell.host", "Dell Inc. PowerEdge 2950", "1234567");
+print get_support_info("ibm.host", "IBM eserver xSeries 345 -[867061X]-",
+ "1234567");
+</pre></p>
+
+<p>I would recommend this approach for tracking support contracts for
+everyone with more than a new computers to administer. :)</p>
+</div>
+
+ <div class="tags">Tags: <a href="tags/english">english</a>, <a href="tags/nuug">nuug</a>.</div>
+
+ </div>
+
+
+
+
+
+
+<div id="sidebar">
+
+<h2>Archive</h2>
+<ul>
+
+<li>2009
+<ul>
+
+<li><a href="archive/2009/01/">January (8)</a></li>
+
+<li><a href="archive/2009/02/">February (8)</a></li>
+
+</ul></li>
+
+<li>2008
+<ul>
+
+<li><a href="archive/2008/11/">November (5)</a></li>
+
+<li><a href="archive/2008/12/">December (7)</a></li>
+
+</ul></li>
+
+</ul>
+
+
+
+<h2>Tags</h2>
+<ul>
+
+ <li><a href="tags/3d-printer">3d-printer (7)</a></li>
+
+ <li><a href="tags/amiga">amiga (1)</a></li>
+
+ <li><a href="tags/aros">aros (1)</a></li>
+
+ <li><a href="tags/debian">debian (3)</a></li>
+
+ <li><a href="tags/debian edu">debian edu (4)</a></li>
+
+ <li><a href="tags/english">english (6)</a></li>
+
+ <li><a href="tags/fiksgatami">fiksgatami (1)</a></li>
+
+ <li><a href="tags/ltsp">ltsp (1)</a></li>
+
+ <li><a href="tags/multimedia">multimedia (2)</a></li>
+
+ <li><a href="tags/norsk">norsk (22)</a></li>
+
+ <li><a href="tags/nuug">nuug (20)</a></li>
+
+ <li><a href="tags/personvern">personvern (3)</a></li>
+
+ <li><a href="tags/reprap">reprap (7)</a></li>
+
+ <li><a href="tags/rss">rss (1)</a></li>
+
+ <li><a href="tags/stavekontroll">stavekontroll (1)</a></li>
+
+ <li><a href="tags/video">video (3)</a></li>
+
+ <li><a href="tags/web">web (2)</a></li>
+
+</ul>
+
+</div>
+ </body>
+</html>
projects / homepage.git / commitdiff