From: Petter Reinholdtsen <pere@hungry.com>
Date: Tue, 3 Jul 2012 21:16:16 +0000 (+0000)
Subject: Ny post.
X-Git-Url: https://pere.pagekite.me/gitweb/homepage.git/commitdiff_plain/dccf099155c5c090e4d931099f7d870e402fb93f

Ny post.
---

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+Title: Can Zimbra be told to send autoreplies to the From: address?
+Tags: english, nuug, fiksgatami
+Date: 2012-07-03 23:30
+
+<p>In the NUUG <ahref="http://www.fiksgatami.no/">FiksGataMi</a>
+project (Norwegian version of
+<ahref="http://www.fixmystreet.com/">FixMyStreet</a> from
+<ahref="http://www.mysociety.org/">mySociety</a>), we have discovered
+a problem with the municipalities using <ahref="http://www.zimbra.com/
+">Zimbra</a>.  When FiksGataMi send a problem report to the
+government, the from: address is set to the address of the person
+reporting the problem, while envelope sender is set to the FiksGataM
+contact address.  The intention is to make sure the municipality send
+any replies to the person reporting the problem, while any email
+delivery problems are sent to us in NUUG.  This work well in most
+cases, but not for Karmøy municipality using Zimbra.  Karmøy is using
+the vacation message function in Zimbra to send an automatic reply to
+report that the message has been received, and this message is sent to
+the envelope sender and not the address in the From: header.</p>
+
+<p>This causes the automatic message to go to NUUGs request-tracker
+instance instead of to the person reporting the problem.  We can not
+really change the envelope sender address, as this would make it
+impossible for us to discover when there are problems with the MTAs
+receiving problem reports.  We have been in contact with the people at
+Karmøy municipality, and they are willing to adjust Zimbra if
+something can be changed there to get a better behaviour.</p>
+
+<p>The default behaviour of Zimbra is as far as I can tell according
+to the specification in RFC 3834, which recommend that vacation
+messages are sent to the envelope sender and not to the From: address.
+But I wonder if it is possible to adjust or configure Zimbra to behave
+differently.  Anyone know?  Please let us know at fiksgatami (at)
+nuug.no.</p>