In the NUUG FiksGataMi +project (Norwegian version of +FixMyStreet from +mySociety), we have discovered +a problem with the municipalities using +Zimbra. When FiksGataMi send a +problem report to the government, the email From: address is set to +the address of the person reporting the problem, while envelope sender +is set to the FiksGataMi contact address. The intention is to make +sure the municipality send any replies to the person reporting the +problem, while any email delivery problems are sent to us in NUUG. +This work well in most cases, but not for Karmøy municipality using +Zimbra. Karmøy is using the vacation message function in Zimbra to +send an automatic reply to report that the message has been received, +and this message is sent to the envelope sender and not the address in +the From: header.
+ +This causes the automatic message from Karmøy to go to NUUGs +request-tracker instance instead of to the person reporting the +problem. We can not really change the envelope sender address, as +this would make it impossible for us to discover when there are +problems with the MTAs receiving problem reports. We have been in +contact with the people at Karmøy municipality, and they are willing +to adjust Zimbra if something can be changed there to get a better +behaviour.
+ +The default behaviour of Zimbra is as far as I can tell according +to the specification in RFC 3834, which recommend that vacation +messages are sent to the envelope sender and not to the From: address. +But I wonder if it is possible to adjust or configure Zimbra to behave +differently. Anyone know? Please let us know at fiksgatami (at) +nuug.no.
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