X-Git-Url: https://pere.pagekite.me/gitweb/homepage.git/blobdiff_plain/661ceb33ead2b60b366466496bf1c88be9d8ab38..2e305cc7d0b1a692d57ffb3dd1e7ae4b86d2c2df:/blog/archive/2012/07/07.rss?ds=inline

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@@ -289,5 +289,45 @@ Streisand-effekten</p>
 </description>
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+	<item>
+		<title>Can Zimbra be told to send autoreplies to the From: address?</title>
+		<link>http://people.skolelinux.org/pere/blog/Can_Zimbra_be_told_to_send_autoreplies_to_the_From__address_.html</link>        
+		<guid isPermaLink="true">http://people.skolelinux.org/pere/blog/Can_Zimbra_be_told_to_send_autoreplies_to_the_From__address_.html</guid>
+                <pubDate>Tue, 3 Jul 2012 23:30:00 +0200</pubDate>
+		<description>&lt;p&gt;In the NUUG &lt;a href=&quot;http://www.fiksgatami.no/&quot;&gt;FiksGataMi&lt;/a&gt;
+project (Norwegian version of
+&lt;a href=&quot;http://www.fixmystreet.com/&quot;&gt;FixMyStreet&lt;/a&gt; from
+&lt;a href=&quot;http://www.mysociety.org/&quot;&gt;mySociety&lt;/a&gt;), we have discovered
+a problem with the municipalities using
+&lt;a href=&quot;http://www.zimbra.com/&quot;&gt;Zimbra&lt;/a&gt;.  When FiksGataMi send a
+problem report to the government, the email From: address is set to
+the address of the person reporting the problem, while envelope sender
+is set to the FiksGataMi contact address.  The intention is to make
+sure the municipality send any replies to the person reporting the
+problem, while any email delivery problems are sent to us in NUUG.
+This work well in most cases, but not for Karmøy municipality using
+Zimbra.  Karmøy is using the vacation message function in Zimbra to
+send an automatic reply to report that the message has been received,
+and this message is sent to the envelope sender and not the address in
+the From: header.&lt;/p&gt;
+
+&lt;p&gt;This causes the automatic message from Karmøy to go to NUUGs
+request-tracker instance instead of to the person reporting the
+problem.  We can not really change the envelope sender address, as
+this would make it impossible for us to discover when there are
+problems with the MTAs receiving problem reports.  We have been in
+contact with the people at Karmøy municipality, and they are willing
+to adjust Zimbra if something can be changed there to get a better
+behaviour.&lt;/p&gt;
+
+&lt;p&gt;The default behaviour of Zimbra is as far as I can tell according
+to the specification in RFC 3834, which recommend that vacation
+messages are sent to the envelope sender and not to the From: address.
+But I wonder if it is possible to adjust or configure Zimbra to behave
+differently.  Anyone know?  Please let us know at fiksgatami (at)
+nuug.no.&lt;/p&gt;
+</description>
+	</item>
+	
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