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[homepage.git] / blog / archive / 2012 / 07 / 07.rss

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@@ -289,5 +289,45 @@ Streisand-effekten</p>
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+       <item>
+               <title>Can Zimbra be told to send autoreplies to the From: address?</title>
+               <link>http://people.skolelinux.org/pere/blog/Can_Zimbra_be_told_to_send_autoreplies_to_the_From__address_.html</link>        
+               <guid isPermaLink="true">http://people.skolelinux.org/pere/blog/Can_Zimbra_be_told_to_send_autoreplies_to_the_From__address_.html</guid>
+                <pubDate>Tue, 3 Jul 2012 23:30:00 +0200</pubDate>
+               <description>&lt;p&gt;In the NUUG &lt;a href=&quot;http://www.fiksgatami.no/&quot;&gt;FiksGataMi&lt;/a&gt;
+project (Norwegian version of
+&lt;a href=&quot;http://www.fixmystreet.com/&quot;&gt;FixMyStreet&lt;/a&gt; from
+&lt;a href=&quot;http://www.mysociety.org/&quot;&gt;mySociety&lt;/a&gt;), we have discovered
+a problem with the municipalities using
+&lt;a href=&quot;http://www.zimbra.com/&quot;&gt;Zimbra&lt;/a&gt;.  When FiksGataMi send a
+problem report to the government, the email From: address is set to
+the address of the person reporting the problem, while envelope sender
+is set to the FiksGataMi contact address.  The intention is to make
+sure the municipality send any replies to the person reporting the
+problem, while any email delivery problems are sent to us in NUUG.
+This work well in most cases, but not for Karmøy municipality using
+Zimbra.  Karmøy is using the vacation message function in Zimbra to
+send an automatic reply to report that the message has been received,
+and this message is sent to the envelope sender and not the address in
+the From: header.&lt;/p&gt;
+
+&lt;p&gt;This causes the automatic message from Karmøy to go to NUUGs
+request-tracker instance instead of to the person reporting the
+problem.  We can not really change the envelope sender address, as
+this would make it impossible for us to discover when there are
+problems with the MTAs receiving problem reports.  We have been in
+contact with the people at Karmøy municipality, and they are willing
+to adjust Zimbra if something can be changed there to get a better
+behaviour.&lt;/p&gt;
+
+&lt;p&gt;The default behaviour of Zimbra is as far as I can tell according
+to the specification in RFC 3834, which recommend that vacation
+messages are sent to the envelope sender and not to the From: address.
+But I wonder if it is possible to adjust or configure Zimbra to behave
+differently.  Anyone know?  Please let us know at fiksgatami (at)
+nuug.no.&lt;/p&gt;
+</description>
+       </item>
+       

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