A blog post from Martin Bekkelund today tell the story of how Amazon erased the books from a customer's kindle, locked the account and refuse to tell the customer why. If a real book store did this to a customer, it would be called breaking into private property and theft. The story has spread around the net today. A bit more background information is available in Norwegian from digi.no. It is no surprise that digital restriction mechanisms (DRM) are used this way, as it has been warned about such abuse since DRM was introduced many years back. And Amazon proved in 2009 that it was willing to break into customers equipment and remove the books people had bought, when it removed the book 1984 by George Orwell from all the customers who had bought it. From the official comments, it even sounded like Amazon would never do that again. And here we are, three years later.
And thought this action is against Norwegian regulations and law, it is according to the terms of use as written by Amazon, and it is hard to hold Amazon accountable to Norwegian laws. It is just yet another example of unacceptable terms of use on the web, and how they are used to remove customer rights.
Luckily for electronic books, there are alternatives without unacceptable terms. For example Project Gutenberg (about 40,000 books), Project Runenberg (1,652 books) and The Internet Archive (3,641,797 books) have heaps of books without DRM, which can read by anyone and shared with anyone.