X-Git-Url: http://pere.pagekite.me/gitweb/homepage.git/blobdiff_plain/dccf099155c5c090e4d931099f7d870e402fb93f..53798080ccfe7c0d9ad356a83ded5b219b186c9b:/blog/data/2012-07-03-fiksgatami-zimbra.txt diff --git a/blog/data/2012-07-03-fiksgatami-zimbra.txt b/blog/data/2012-07-03-fiksgatami-zimbra.txt index 116543ddcd..a3da0d8aad 100644 --- a/blog/data/2012-07-03-fiksgatami-zimbra.txt +++ b/blog/data/2012-07-03-fiksgatami-zimbra.txt @@ -2,33 +2,36 @@ Title: Can Zimbra be told to send autoreplies to the From: address? Tags: english, nuug, fiksgatami Date: 2012-07-03 23:30 -

In the NUUG FiksGataMi +

In the NUUG FiksGataMi project (Norwegian version of -FixMyStreet from -mySociety), we have discovered -a problem with the municipalities using Zimbra. When FiksGataMi send a problem report to the -government, the from: address is set to the address of the person -reporting the problem, while envelope sender is set to the FiksGataM -contact address. The intention is to make sure the municipality send -any replies to the person reporting the problem, while any email -delivery problems are sent to us in NUUG. This work well in most -cases, but not for Karmøy municipality using Zimbra. Karmøy is using -the vacation message function in Zimbra to send an automatic reply to -report that the message has been received, and this message is sent to -the envelope sender and not the address in the From: header.

+FixMyStreet from +mySociety), we have discovered +a problem with the municipalities using +Zimbra. When FiksGataMi send a +problem report to the government, the email From: address is set to +the address of the person reporting the problem, while envelope sender +is set to the FiksGataMi contact address. The intention is to make +sure the municipality send any replies to the person reporting the +problem, while any email delivery problems are sent to us in NUUG. +This work well in most cases, but not for Karmøy municipality using +Zimbra. Karmøy is using the vacation message function in Zimbra to +send an automatic reply to report that the message has been received, +and this message is sent to the envelope sender and not the address in +the From: header.

-

This causes the automatic message to go to NUUGs request-tracker -instance instead of to the person reporting the problem. We can not -really change the envelope sender address, as this would make it -impossible for us to discover when there are problems with the MTAs -receiving problem reports. We have been in contact with the people at -Karmøy municipality, and they are willing to adjust Zimbra if -something can be changed there to get a better behaviour.

+

This causes the automatic message from Karmøy to go to NUUGs +request-tracker instance instead of to the person reporting the +problem. We can not really change the envelope sender address, as +this would make it impossible for us to discover when there are +problems with the MTAs receiving problem reports. We have been in +contact with the people at Karmøy municipality, and they are willing +to adjust Zimbra if something can be changed there to get a better +behaviour.

The default behaviour of Zimbra is as far as I can tell according to the specification in RFC 3834, which recommend that vacation messages are sent to the envelope sender and not to the From: address. But I wonder if it is possible to adjust or configure Zimbra to behave -differently. Anyone know? Please let us know at fiksgatami (at) -nuug.no.

+differently. Anyone know? Please let us know at +fiksgatami +(at) nuug.no.