<a href="http://www.skendric.com/problem/incident-analysis/2012-06-30/What-Takes-Us-Down.pdf">available
from his own site</a>), where he report what he found when he
processed the outage reports (both planned and unplanned) from the
<a href="http://www.skendric.com/problem/incident-analysis/2012-06-30/What-Takes-Us-Down.pdf">available
from his own site</a>), where he report what he found when he
processed the outage reports (both planned and unplanned) from the