blog/data/2012-06-01-dell-support-json.txt

   1 Title: SOAP based webservice from Dell to check server support status
   2 Tags: english, nuug
   3 Date: 2012-06-01 15:20
   4
   5 <p>A few years ago I wrote
   6 <a href="http://people.skolelinux.org/pere/blog/Checking_server_hardware_support_status_for_Dell__HP_and_IBM_servers.html">how
   7 to extract support status</a> for your Dell and HP servers.  Recently
   8 I have learned from colleges here at the
   9 <a href="http://www.uio.no/">University of Oslo</a> that Dell have
  10 made this even easier, by providing a SOAP based web service.  Given
  11 the service tag, one can now query the Dell servers and get machine
  12 readable information about the support status.  This perl code
  13 demonstrate how to do it:</p>
  14
  15 <p><pre>
  16 use strict;
  17 use warnings;
  18
  19 use SOAP::Lite;
  20 use Data::Dumper;
  21
  22 my $GUID = '11111111-1111-1111-1111-111111111111';
  23 my $App = 'test';
  24 my $servicetag = $ARGV[0] or die "Please supply a servicetag. $!\n";
  25 my ($deal, $latest, @dates);
  26
  27 my $s = SOAP::Lite
  28     -> uri('http://support.dell.com/WebServices/')
  29     -> on_action( sub { join '', @_ } )
  30     -> proxy('http://xserv.dell.com/services/assetservice.asmx')
  31     ;
  32 my $a = $s->GetAssetInformation(
  33     SOAP::Data->name('guid')->value($GUID)->type(''),
  34     SOAP::Data->name('applicationName')->value($App)->type(''),
  35     SOAP::Data->name('serviceTags')->value($servicetag)->type(''),
  36 );
  37
  38 # Do the grabbing
  39 my $asset = $a -> result;
  40
  41 print Dumper($asset) ;
  42 </pre></p>
  43
  44 <p>The output can look like this:</p>
  45
  46 <p><pre>
  47 $VAR1 = {
  48           'Asset' => {
  49                      'Entitlements' => {
  50                                        'EntitlementData' => [
  51                                                             {
  52                                                               'EntitlementType' => 'Expired',
  53                                                               'EndDate' => '2009-07-29T00:00:00',
  54                                                               'Provider' => '',
  55                                                               'StartDate' => '2006-07-29T00:00:00',
  56                                                               'DaysLeft' => '0'
  57                                                             },
  58                                                             {
  59                                                               'EntitlementType' => 'Expired',
  60                                                               'EndDate' => '2009-07-29T00:00:00',
  61                                                               'Provider' => '',
  62                                                               'StartDate' => '2006-07-29T00:00:00',
  63                                                               'DaysLeft' => '0'
  64                                                             },
  65                                                             {
  66                                                               'EntitlementType' => 'Expired',
  67                                                               'EndDate' => '2007-07-29T00:00:00',
  68                                                               'Provider' => '',
  69                                                               'StartDate' => '2006-07-29T00:00:00',
  70                                                               'DaysLeft' => '0'
  71                                                             }
  72                                                           ]
  73                                      },
  74                      'AssetHeaderData' => {
  75                                           'SystemModel' => 'GX620',
  76                                           'ServiceTag' => '8DSGD2J',
  77                                           'SystemShipDate' => '2006-07-29T19:00:00-05:00',
  78                                           'Buid' => '2323',
  79                                           'Region' => 'Europe',
  80                                           'SystemID' => 'PLX_GX620',
  81                                           'SystemType' => 'OptiPlex'
  82                                         }
  83                    }
  84         };
  85 </pre></p>
  86
  87 <p>I have not been able to find any documentation from Dell about this
  88 service outside the
  89 <a href="http://xserv.dell.com/services/assetservice.asmx?op=GetAssetInformation">inline
  90 documentation</a>, and according to
  91 <a href="http://iboyd.net/index.php/2012/02/14/updated-dell-warranty-information-script/">one
  92 comment</a> it can have stability issues, but it is a lot better than
  93 scraping HTML pages. :)</p>
  94
  95 <p>Wonder if HP and other server vendors have a similar service.  If
  96 you know of one, drop me an email. :)</p>